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Tempe Kia
Tempe, AZ
929 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 929 reviews
March 07, 2018
Friendly people, but I don't feel I got a good deal, just "O K" on new vehicle purchase. 1) Slow to refund "vehicle service plan", not refunded after two weeks. 2) Inflated dealer adds; nitrogen tires, tinted K" on new vehicle purchase. 1) Slow to refund "vehicle service plan", not refunded after two weeks. 2) Inflated dealer adds; nitrogen tires, tinted windows on car w/factory tint. An additional $900. 3) Confusing pricing summaries, price summed in a way different from method used for advertised. 4) Low-balling trade-in, as my trade-in is now advertised for sale some 35% more than price they paid me, a whopping $4500. I'm an engineer, so I was able to use spreadsheet in their show room to understand and correct their confusing price offers. But I don't feel like a got a great deal. I was probably shorted 1,000 on trade-in and unavoidable paid $500 for dealer added crap. I negotiated my best, but I am just an amateur. Love my car, not my dealer. More
by madstrk
Employees Worked With
others not listed
December 29, 2017
Horrible Mess Had the worst experience ever here not only did they not keep their promises they messed up the paper work at first and continue to dodge phone calls. Had the worst experience ever here not only did they not keep their promises they messed up the paper work at first and continue to dodge phone calls. I purchased an SRT and they didn’t even bother to detail it. I would avoid this dealer and specially the manager named bender. The other managers had to cover for his mistakes and he left and got lost never came back. I would not have bought the car knowing they would make this much of a mess. Never have I been to a dealer so unorganized so unprofessional. If you want to be pressured lied to into buying a new vehicle this is definitely the place for you. More
by Mzeduardo
Employees Worked With
Bender
December 10, 2017
Stay Away If I could give this dealership a zero I would. My advice is to stay away. The play the typical bait and switch. Not only with sales people but with c If I could give this dealership a zero I would. My advice is to stay away. The play the typical bait and switch. Not only with sales people but with cars. I had built a rapport with a sales person via phone only to be told he only does internet sales. So why did I waste my time telling him my story. They refuse to be any sorts of real with you on the phone even though I tried to get an idea of if I could get something to work without even coming in. I had thought that at least since I had told my sales person once I wouldn't have to again. Nope he apparently couldn't help me so I was given to someone else. I then had to repeat the requirements/needs. He made me drive the car even though I literally only wanted deal specifics first. Meanwhile he insults my current car and tells me I pay too much for rent. Tells me I should be home with babies and a husband. Tells not one but three other sales people that I am single in an attempt I assume to get me a date cause apparently I need a husband to do these things. Then continued to try to make deals even though I told them what I needed. This car wasn't a need it was a want. To see where I stood to make better decisions to get into an SUV in the future. I left embarrassed. Insulted. Literally wanting to crawl under the table at a point. They laughed and joked and sadly I was too stunned to really stand up for myself. I was frozen place. If you want a place that uses pressure, bullying, and insults then Tempe Kia is your place otherwise I would go anywhere else. More
by Michele Shanklin
Employees Worked With
N/A
November 02, 2017
My sales person My salesman Jesse went over and beyond, on the test drive i needed my title we drove to my home and got it from lock box. For just one example. My salesman Jesse went over and beyond, on the test drive i needed my title we drove to my home and got it from lock box. For just one example. More
by Evelyn Kerr
Employees Worked With
Jesse Cifelli
October 16, 2017
Great Experience Had a great experience with Carl Bowden. Showed us the Kia Soul in what we wanted to see and test drive, and helped to make the deal work. Will defi Had a great experience with Carl Bowden. Showed us the Kia Soul in what we wanted to see and test drive, and helped to make the deal work. Will definitely return and look forward to a long term relationship with Tempe Kia. Thank you Carl! Dale and Vickie Kuchinski More
by VickieK4464
Employees Worked With
Carl Bowden
October 14, 2017
Better than I ever expected. I went for my 30,000 mile servicing on my 2015 KIA Soul. While waiting and browsing I was approached by a nice salesman Carl Bowden who insisted he c I went for my 30,000 mile servicing on my 2015 KIA Soul. While waiting and browsing I was approached by a nice salesman Carl Bowden who insisted he could get me into a brand new vehicle. Well I was skeptical to say the least; I informed him I had no money to put down, except for the $500 I had set aside for the servicing(which ended up only costing $240; much less than the original estimate when I made the appointment). Also that having only had my current vehicle a little over 2 years I would be quite upside down in it and absolutely would not entertain a higher monthly payment. Well long story short I drove home in a 2017 KIA Soul, with only what I stated down and a payment that was $35 less than I had been paying. My salesman and Joe in Finance were fantastic and did better for me than I ever imagined. Give them a try, they are amazing. More
by Scooby65
Employees Worked With
Carl Bowden, Joe in Finance
September 30, 2017
Overcharged by finance dept, 7,400.for a warranty. The normal sales of my 20 past vehicles takes roughly 1 hr. This saleman, staff and that financials agent "Will, took over 5. Hrs. Dragging on, unti The normal sales of my 20 past vehicles takes roughly 1 hr. This saleman, staff and that financials agent "Will, took over 5. Hrs. Dragging on, until I was so exhausted I barely could speak. Then he, "Will shuffled extremely swift paper work, With his Green highlighter, sign her, sign here, n here. I was so lost, but I know that NO WAY DID I ever want to pay $7,400 for extended warranty. Its only a dang van. CSI might need these features on Chargers, corvettes or MercedesBenz , but a van?? I told him no several times, I use my own, I dont need that feature, but he snuck it in anyway. I got royally ripped off and forced to keep this faulty deal, as this co. Has a NO CANCELLING Cause! The bank " they " choose, AFTER, you leave and I signed xxxxxxxx! To the legal document, that one is not been located?? but they submitted and document with a unsigned, with an angry check mark, and have my $4,400 cash deposit and an unsigned contract. The original " dissapered, " will" ? More
by LaVerle Elizabeth Eddy
Employees Worked With
A gentleman, charlie.
September 30, 2017
Rotates tires instead of promised new tires. So I looked at a vehicle used as a RENTAL, that has 25 000 on it. Sales floor manager promised with my sale, but they rotated rear to front, washed So I looked at a vehicle used as a RENTAL, that has 25 000 on it. Sales floor manager promised with my sale, but they rotated rear to front, washed them and said, these are good. NO, THEY ARE NOT. Can dealers sales tires worn down to where the ends are gone, well. Buyers beware. More
by LaVerle Elizabeth Eddy
Employees Worked With
Dennis
August 24, 2017
poor customer service manager performance very frustrating when I spent time with customer service to reach a deal and the manager came and change the numbers saying that is not true .. very e very frustrating when I spent time with customer service to reach a deal and the manager came and change the numbers saying that is not true .. very embarrassing to the sales and to me They claim awarded for great customer service ,, I believe that s fake from i saw More
by fam
Employees Worked With
not listed
August 01, 2017
Worst experience ever The worst car shopping experience I've ever had. I've been looking at used Cadenzas for months and I found a great one at their dealership. The proces The worst car shopping experience I've ever had. I've been looking at used Cadenzas for months and I found a great one at their dealership. The process started out smoothly enough. The car was great and the salesmen was helpful. Then things started getting weird. I had gone to a different dealership and almost bought another Cadenza. They were able to offer me a deal with zero down for almost the same price. Here they told me they would need at least $2,500 down to even try because I had negative equity in my current vehicle. I was taken aback, but I really wanted this car. Fine, I agreed to put $2,500 down. I wanted to show the car to my fiance though but they said I couldn't take it for an extended test drive for the evening. We live pretty far. I only went here because they had the car I wanted. Again the last Kia dealership I went to offered it to me before I could even ask. Okay, fine. So we came back the next day, put down a deposit and waited to get into finance to sign the final papers. This is where things got worse. We were told it would be ~30 mins. An hour into waiting, I hear a guy flipping out on the other side of the dealership about being there all day. About 20 mins later, another guy is yelling. This should have been a red flag but I thought maybe they were just rude people. Around this time the salesmen helping us comes over and says they are having trouble finding a bank to "take my deal." I have good credit and was putting a good sum down. This is where my stomach started to churn. About 50 mins after that they finally tell me "good news". What a joke that ended up being. He sits me down and tells me they found one bank. I look at the price and it's the original price they gave me when we started the deal. What a coincidence! Top that off with the interest rate they got me was over 8%. Are you kidding me? I tell him to take a hike and I want my deposit back. The deposit we made on my fiance's card who had gone home at this point because of how long the wait was and the manager tells me she needs to come back with the card. Again, what? The manager was extremely rude and unhelpful at this point. I told him I know you don't need a card to give a refund. He said I could wait for the finance guy to finish a deal and talk to him. Wow, thanks! I eventually see the finance guy who then tells me they didn't even get a quote back from the main bank I asked them to see about. The bank that I had already gotten approve for a refinance at a much lower rate than the over 8% they tried to stick me with, and that was with NO MONEY DOWN. I was giving them two and half thousand dollars. He said I could wait until tomorrow. What? First off they didn't even tell me this initially, but now I can wait until the next day? This was obviously some scam they use to screw people over and try to convince them they can't get a better rate. I think they knew how much I liked the car (my fault for showing that I guess) and hoped that after spending nearly my entire Saturday evening there I would just bite the bullet and take their awful offer. Considering the two guys who flipped out before me, I can only conclude I wasn't a special case. So if you are at the dealership and find yourself sitting in the waiting area for an hour or more while they "struggle to find a deal" be aware this is more than likely them pulling the same scam. This entire experience has put me off not only this dealership but Kia as a whole. It was so frustrating and maddening I don't even want to touch a Kia again. More
by infuljoy
Employees Worked With
JIm
