Tempe Honda

smooth experience Everyone I encountered at Tempe Honda was very pleasant and helpful. Our sales rep was Dan and he was great. He was helpful, knowledgeable and did Everyone I encountered at Tempe Honda was very pleasant and helpful. Our sales rep was Dan and he was great. He was helpful, knowledgeable and didn't play games. Smoothest car buying experience I've ever had. Will definitely return when ready to purchase again. More

Disappointed I recently bought a used car at Tempe Honda. Part of the deal agreed to verbally with Terry Gluvna (a Manager at the dealership) was that they would I recently bought a used car at Tempe Honda. Part of the deal agreed to verbally with Terry Gluvna (a Manager at the dealership) was that they would do three things -- fix a scratch on the bumper, provide us with a spare key, and provide us with a user manual (since there wasn't one in the car). Within a few days of buying the car, my husband went back to the dealership to get the spare key made. He spoke to Mr. Gluvna, who recalled nothing of our conversation a few days before and said he would need to see the agreement regarding the spare key in writing. My husband persisted and ended up getting the spare key. I have now had the car for couple months and we have not been able to get the bumper fixed, as I have to take the car there during the week and during the day when the body mechanic works, meaning I have to take time off work. I don't have a big problem with that -- I can live with a little scratch. It would be nice, however, to have a manual for the car since I have to Google everything I want to learn about operating and maintenancing the car. I have followed up with the sales rep that assisted us when we bought the car -- Kim Shroyer. His answer was that another 2013 Honda CR-V with a manual has not come onto the lot yet. I would think a large dealership would be more than willing to purchase a $50 manual for a customer who just bought a car. It just seemed like once the deal was done, we didn't matter anymore. More

Great Experience Very happy with my new Honda civic! Dan was very knowledgeable and made me feel comfortable. They worked with me and my budget to help find the perfec Very happy with my new Honda civic! Dan was very knowledgeable and made me feel comfortable. They worked with me and my budget to help find the perfect car. More

Dishonest, disrespectful and rude My experience was bad, but with the finance/sales team and I made sure to they knew. I will not come back here for anything in the future though. My experience was bad, but with the finance/sales team and I made sure to they knew. I will not come back here for anything in the future though. More

bad time for an oil change Really disappointed! Made an appointment for an oil change. When I was greeted the service advisor didn't quote me a timeframe but I figured it was th Really disappointed! Made an appointment for an oil change. When I was greeted the service advisor didn't quote me a timeframe but I figured it was the standard 45 mins to an hour. I had an appointment which they recommend for prompt service. An hour and a half goes by and still no status on my car. I asked the cashier to find out and the advisor came by and said, "soon." Another 30 mins I had to ask again (I was on my lunch break mind you). Right then my paperwork comes through, I pay and leave. It ended up being 2 hours for an oil change?? No consultation about the condition of my car, what they did, what needs to be done provided... So, they happened to have had an employee luncheon going on in the showroom the same time I was there. A whole lot of their employees were at the lunch! So is this why my car took 2 hours? I received the follow up email stating that they "trust my service was satisfactory" and if not, to call. I called and talked to the Service and Parts director. He did apologize for the trouble and acknowledged the schedule conflict with the luncheon. He said that his plan was to keep half the staff on while the others went to the lunch. Really? On a normal day you would need all the staff to be fully operational and that day it was only half. I guess that is why my service took twice as long. I got to listen in on the employees receiving recognition for their hard work while my oil change was taking twice as long. He even said previously when they closed down for the lunch customers complained they closed and that customers complain either way. This is an acceptable response? Have it after business hours! It is not okay to make customers wait extra and pay the same price. He didn't offer any compensation for this visit that I was inconvenienced for nor anything to return for a future visit. Not that I want to, if this is how they justify their service. Is this the standard companies are now operating at?? I was willing to pay the dealership costs and was going to Honda for the service and quality. Now that is no longer available I'll go elsewhere. I wanted to write this review Friday after I got back to work but wanted to wait to talk to someone hoping to rectify the situation. Guess not! More

A++++ dealer Great price, superb service by sales people and very clear explanation by finance guys. I found the cheapest new car from Tempe Honda. I virtually sh Great price, superb service by sales people and very clear explanation by finance guys. I found the cheapest new car from Tempe Honda. I virtually shopped all Honda dealers in the valley. Also, great coffee machine. ;) More

Poor customer service Bought my honda accord from this place in October 2008. Recommended this place to a friend and she ended up buying a car. I was promised a $100 referr Bought my honda accord from this place in October 2008. Recommended this place to a friend and she ended up buying a car. I was promised a $100 referral bonus during the sale of the car back in November 2013 by the Finance Manager. It has been more than 5 months and even after multiple emails and calls to Tempe Honda have not got any response about the check. They keep passing the buck to someone else. Very poor customer service once the sale was made. This will be the last time I will every recommend a friend to that place or buy a car from there More

Raymond was extremely helpful when it came to answering any questions I had about the Honda Accord. He gave me space and time and was not “down my throat pressuring me” to buy a car immediately. Raymond any questions I had about the Honda Accord. He gave me space and time and was not “down my throat pressuring me” to buy a car immediately. Raymond was honest about what he could and could not do when we were asking to lower the price. When I had a question Raymond would answer it truthfully and if he could not provide an answer he went to find someone who could. Hopefully I don’t have to buy another car anytime soon due to my brand new 2014 Honda; however if I do Tempe Honda will be where I go. Thank you! More

Pleasure to work with. Very helpful and knowledgeable, would highly recommend. Very easy to work with and didnt put any pressure to purchase one of their vehicles. would highly recommend. Very easy to work with and didnt put any pressure to purchase one of their vehicles. More

I would like to take this opportunity to share a recent experience I had at Tempe Honda. For starters, I have been taking my three cars there for the last 7 years. 2003 Honda Pilot, 1997 Honda Accord (rece experience I had at Tempe Honda. For starters, I have been taking my three cars there for the last 7 years. 2003 Honda Pilot, 1997 Honda Accord (recently sold for $3000 w/197,000 miles all service done at Tempe Honda) and a recently acquired 2008 Honda Civic SI. I have been dealing exclusively with Colby Lingenfelter for the last 4 years and this gentleman has simply provided the best customer service that I could expect from a service adviser at a dealership. This time however he went WAY above and beyond my expectations. The 08 civic that I recently purchased had a recall on defective factory paint from Honda. We were concerned however that some of the paint on the car was in spots that are not covered under the technical service bulletin issued by Honda of America. After taking pictures and doing paint measurements to see the thickness of the paint, I was instructed to take my vehicle to the body shop that deals exclusively with Tempe Honda, Penske Collision, because the district rep for Honda wanted to see an estimate for the work that needed to done to fix the bad paint. The estimate was submitted and I was told to wait a couple days to see what the decision was going to be on weather or not Honda was going to fix the paint. I sent Colby an email the next day to see if he had heard anything and in less than an hour he wrote back and had informed me that they (Colby Lingenfelter and Dave Clark the service director) were able to push it through and get the job approved through Honda. I was totally amazed. I had figured that they (Honda) would ask me to pay for half of the repairs but Colby and Dave were able to work together to get it covered 100%. That day both Tempe Honda and Honda of America gained a customer for LIFE! I will not stop taking my vehicles to Tempe Honda for service period! You could not PAY me to take my cars anywhere else. These guys are professional, courteous, and in a day and age in my opinion where customer service has seemed to become a lost art, these gentlemen are a friendly reminder that yes it still does exist. I am always treated with kindness and respect. Sure, I have friends who swear by there mechanics and tell me how much money I would save if I went to "there guy" but I would rather pay a little more and have the job done right and know that if by chance it might not be that they will stand by their work 100%. I would also like to mention two other gentlemen that deserve honorable mention that also work that this dealership, Robert Leiler service adviser and Andrew Evans, mechanic that always works on my cars. Both these guys are great as well. Again I can't thank these gentleman enough for the EXCELLENT service that they have provided for me over the last 7 years. Here's to another 7 years guys. Cheers! More