Tempe Honda

I was hesitant to work with a car dealership as my experiences in the past have always been negative, but I really wanted a new Honda Fit. Teresa was awesome and helped me find the perfect "fit" for experiences in the past have always been negative, but I really wanted a new Honda Fit. Teresa was awesome and helped me find the perfect "fit" for me. Her knowledge and kind heart would make me come back again. Thanks Sister Teresa. More

This was by far the best car buying expereince we have ever had! There was no pressure - just straight forward information and helpful assistance. We literally walked out of another car's dealership in ever had! There was no pressure - just straight forward information and helpful assistance. We literally walked out of another car's dealership in the middle of negotiations and returned to Tempe Honda to buy due to the difference we had already seen in Tempe Honda. The finance department was even pleasant! This is my fourth Honda (we've owned Toyota and Volvos among others as well) and this dealership far exceeded our already high expectations for Honda. Efron was knowledgable and friendly without any pushiness or "tricks". I cannot express enough how much we recommend this team. Thank you Tempe Honda! More

I rated this visit a 5 because of another excellent customer service experience I received from Mr. Ken Smith, Service Advisor, Tempe Honda, Tempe, AZ. I have never before written a letter like this o customer service experience I received from Mr. Ken Smith, Service Advisor, Tempe Honda, Tempe, AZ. I have never before written a letter like this on an entirely unsolicited basis. However, in this case I have been so impressed by the great customer service I have consistently received from Ken that I felt compelled to let Mr. Penske himself know he has an outstanding employee representing his family name! In a time where exceptional customer service has virtually disappeared, Ken’s professionalism, courtesy and exemplary customer service should be held up as an example for others to emulate. The thing that particularly impresses me about Ken is no matter how busy he may be, or what’s going on around him I continue to receive his undivided attention – and always with a smile and his signature “yes Mam.” Yesterday morning I dropped my vehicle off for service and was provided a ride to work in the courtesy shuttle. As the shuttle was pulling away, I realized I had forgotten my coffee mug. I called Ken, told him what had happened and before I could ask for his help he told me he’d have my mug waiting for me when I arrived to pick up my vehicle. Ken was on the phone when I arrived so I went directly to the cashier and completed my transaction. I was outside and just about to get in my vehicle when Ken shouted to me; he was holding my mug up in the air , and with a big smile asking me if I was going to forget it again. Indeed I was! I thanked him for taking such good care of me again, and retrieving my coffee mug (which he had washed out for me!). As always he said it was his pleasure and looked forward to seeing me again. I truly believe that Ken Smith deserves to be congratulated and rewarded for consistently providing exceptional customer service that continues to exceed my expectations. More

I had the simple task of dropping off my car at the end of my lease. Teresa Shatwin could not have made this process any easier. I had never used the online chat before, but she quickly set up an appointme of my lease. Teresa Shatwin could not have made this process any easier. I had never used the online chat before, but she quickly set up an appointment that took place 20 minutes later! When I arrived at the dealership she quickly filled out all the paperwork and had me out of there in 10 minutes. It's service like this that will lead me to refer business her way. Eventhough there was no "sale" made today, Teresa Shatwin made sure to take care care of all my needs and made sure I understood the process. A+++ More

Both Teresa and Art took the "haggling" game out of the equation. They immediately went to the best price, beating a competiting dealer by a sigificant ammount of money. The overall customer service at the equation. They immediately went to the best price, beating a competiting dealer by a sigificant ammount of money. The overall customer service at the dealership was outstanding and surpassed by none I've delt with. This is the 2nd car I've purchased from this dealership, and quite honestly, I'm not sure why I ever even attempt to go elsewhere. More

I really appropriate the ease of doing business with both Jim and Lisa and the professionalism they both extended to me. Nothing beats good service and nothing turns me off more than pushy unprofessional sa Jim and Lisa and the professionalism they both extended to me. Nothing beats good service and nothing turns me off more than pushy unprofessional salespeople. Tempe Honda's staff are professional, courteous, respectful, and above all both Jim and Lisa showed a very sincere and personable approach. Others may claim these qualities but rarely display it. These are some of the reasons I came back to Tempe Honda for the 2nd time. I always love to refer people when I have a good experience so I will be sure to do that if I know anyone who needs a car. Thanks again! I LOVE my new Accord! More

Everyone I dealt with here was professional, friendly, and knowledgable. I got a very good price and they made a normally uncomfortable experience very comfortable. I have purchased 3 vehicles from t and knowledgable. I got a very good price and they made a normally uncomfortable experience very comfortable. I have purchased 3 vehicles from this dealer. I would recommend this dealership to all my friends. More

I had had two bad Honda dealership experiences and was afraid to try another, but Teresa convinced me that Tempe Honda was different! She was right, no BS and she gave me an AMAZING deal ( a loss for them afraid to try another, but Teresa convinced me that Tempe Honda was different! She was right, no BS and she gave me an AMAZING deal ( a loss for them I am sure). Everything was exactly as we agreed upon when I got there and there were NO surprises. This is the ONLY Honda dealership in the Valley worth visiting! Thanks again!!! More

The staff at Tempe Honda were like no other car dealer I visited in my car search. They were friendly, nonaggressive, knowledgeble, and helpful at every step of the process, especially sales consultant Ste visited in my car search. They were friendly, nonaggressive, knowledgeble, and helpful at every step of the process, especially sales consultant Steve Pappas. They were flexible and willing to work to help meet my budget, and while most dealers wanted to discuss monthly payments, interest rates, and after market additions, at Tempe Honda I was given an out the door price for the car in writing, and at the end of the deal that number was the price I paid. I would recommend this dealer to anyone looking for a Honda, and when I buy my next car I will be buying from Tempe Honda. More

This was the most pleasurable car buying experience I have ever experienced. I was given a very competitive quote via e mail by the Internet Manager that detailed all charges and trade in value. There have ever experienced. I was given a very competitive quote via e mail by the Internet Manager that detailed all charges and trade in value. There were no surprises when I showed up at the dealership to make the final purchase. Everyone involved was honest, professional, and courteous. I would recommend this dealer to anyone. More