Tempe Honda

We are returning customers of Tempe Honda; it is the best dealership we have done business with in the Valley -both in Sales/Leasing and Service. Our next car will be a Tempe Honda! dealership we have done business with in the Valley -both in Sales/Leasing and Service. Our next car will be a Tempe Honda! More

I previously wrote a post that was very negative about Tempe Honda…. I did not expect them to receive the post while I was there. I planned on leaving and returning back to San Tan Honda due to the poor s Tempe Honda…. I did not expect them to receive the post while I was there. I planned on leaving and returning back to San Tan Honda due to the poor service that I had received. However, SHANE HACKELTON – the service manager received my post and wanted to talk about the service I received. At first I thought I was going to the principal’s office, but then I realized Shane actually cared about customer satisfaction. Wow CUSTOMER SATISFACTION, that’s not something you hear about too often. Shane cared about not losing a customer to what I can assume is a competitor to Tempe Honda. I can say that I was extremely pleased with Shane; I have no doubt that he will educate his staff about this situation….. I will also being giving Tempe Honda another try. More

We can't say enough about the wonderful integrity, We can't say enough about the wonderful integrity, reliability, concern and service of Tempe Honda. We bought a previously-owned 1996 Honda Civi We can't say enough about the wonderful integrity, reliability, concern and service of Tempe Honda. We bought a previously-owned 1996 Honda Civic from Tempe Honda. We love the car—and we love Hondas in general. (In fact, our 2002 Honda CRV, which we bought new, now has nearly 400,000 miles!!) In addition to the positive experience we had in buying the vehicle with salesman Omar Minhas and the thorough followup and assistance of sales manager Randy Usery, we’d like to express how grateful we are for Tempe Honda’s general manager Brook Margraves and service manager Shane Hackelton, along with their entire service team. When we needed the car to be serviced, both men took the time to listen to our concerns. They were patient, genuinely concerned and very willing to help. It is obvious that they stand by their vehicles, and want their customers to be completely satisfied. Brook Margraves took time to listen and interact, then channeled us to Shane Hackelton, who followed up, patiently explaining details about the service. We truly felt that Brook, Shane and their service team went above and beyond in helping us with our car. Earlier, shortly after we bought our Civic, we had received a letter from Tempe Honda thanking us for trusting Tempe Honda with our automobile needs. In the letter, it said that their goal is to achieve 100 percent customer satisfaction. Well, we believe it! From buying the car to having it serviced and being able to interact with Brook and Shane, we are definitely 100 percent satisfied. We are so thankful to Tempe Honda for their staff’s integrity, reliability, quality service and genuine caring for their customers. More

Kenny has been my mechanic for years. I had a Honda Pilot and lacked knowledge with service etc. I immediately felt trust and a feeling of comfort every time I took my vehicle in to him. He explains Pilot and lacked knowledge with service etc. I immediately felt trust and a feeling of comfort every time I took my vehicle in to him. He explains everything, and is most patient. I rate him a 10+,and I hope Tempe Honda appreciates his work ethics. I own a Financial Company, and would luv to have such a wonderful person represent our company. Despite me buying my new Honda at SanTan, I will always make the longer drive over to Tempe Honda because of Kenny. 10+ all over for Kenny, and I do appreciate all of the service that he has provided on our Honda. (s). Michelle Foster-Richards 480-686-5522 More

Car Purchased: Accord Coupe EX-L V6 Automatic w/o NAV. Car Purchased: Accord Coupe EX-L V6 Automatic w/o NAV. Location: Phoenix Before purchasing (leasing) my new Accord Coupe EX-L from Honda, I contac Car Purchased: Accord Coupe EX-L V6 Automatic w/o NAV. Location: Phoenix Before purchasing (leasing) my new Accord Coupe EX-L from Honda, I contacted 7 dealerships in the Phoenix area, and physically visited half of them. Tempe Honda was the only dealership that promised exactly what the had emailed me. They did not try play how-low-can-you-go with me. They were also the only dealership that printed me physical numbers showing their price, which also happened to be the lowest in the valley. I was almost shocked at their honesty and straightfowardness, especially after the games that other dealership played with me. This was my first vehicle purchase, and if I'm looking to purchase another Honda, I'll be sure to make this dealership a priority. More

Mr. Richard Lim is the best car sales person I have ever met. His honest opinion gave us a lot help when we searched Honda Pilot. We have a lot of e-mail and telephone communication before we purchase the met. His honest opinion gave us a lot help when we searched Honda Pilot. We have a lot of e-mail and telephone communication before we purchase the Pilot Ex-L touring. We are very happy with the new car and the purchase experience. We would like to thank Richard for his help and will be coming back to do bussiness with him when we need to buy another car. More

Reggie was just exceptional to work with, he did explain me all the features of the vehicle and was not pushing to earn my business. Very difficult to find sales persons like that. me all the features of the vehicle and was not pushing to earn my business. Very difficult to find sales persons like that. More

I did not trust them and they were rude. I received two different numbers when I asked two different sales people for their best out the door number on the car I wanted. I initially asked Mike via email a different numbers when I asked two different sales people for their best out the door number on the car I wanted. I initially asked Mike via email and a different salesman at the dealership. When I confronted Mike about the discrepancy, rather than be polite and try to sell me a car with a better offer (or even his initial offer), he took his initial offer off the table, and stated I "rejected" his initial offer and started from scratch because I asked another salesperson for their best offer. It speaks volumes about a dealership when they give two different numbers to the same question and their response to being confronted is to blame the customer. On a side note, they should stop dispensing legal excuses for their poor customer service. (First, Mike never made a legally enforceable offer, so there was nothing for me to reject; second, even if he did make an enforceable offer, a buyer's negotiations with a different seller-representative wouldn't constitute rejection because a buyer is free to make multiple contracts with the same large volume seller; finally, even if a buyer asked the same seller-representative if a better price were possible, that wouldn't necessarily constitute a rejection because the buyer did not pose a new price or indicate an unwillingness to accept the prior offer). More

John Spreine was the sales person that helped us make our recent purchase. We were not on the lot 5 minutes before he was outside in the 100+ weather, offering us cold water and being of assistance. He was recent purchase. We were not on the lot 5 minutes before he was outside in the 100+ weather, offering us cold water and being of assistance. He was attentive, respectful, and not pushy. More than willing to let us take the vehicle for a test drive. John was knowledgeable of the vehicle we were interested in. He was aware of the internet special, which was a nice surprise in the price category for us. We left Tempe Honda feeling like it was a very reputable dealer. We would definitely recommend friends for their future vehicle purchases. More

Richard lim was very professional. He answeredall our questions with honestly and with integrity. THis is my third vehicle from Tempe Honda and will purchase my next honda there. Hope you will be there questions with honestly and with integrity. THis is my third vehicle from Tempe Honda and will purchase my next honda there. Hope you will be there RIchard More