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Tempe Chrysler Jeep Dodge - Service Center
Tempe, AZ
826 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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826 Reviews of Tempe Chrysler Jeep Dodge - Service Center
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March 11, 2019
Rude and obnoxious Scheduled my appointment with issues noted. Acted like they had no idea. Refused to honor my extended Jeep warranty insisting I had to return to deals Scheduled my appointment with issues noted. Acted like they had no idea. Refused to honor my extended Jeep warranty insisting I had to return to dealship I purchased vehicle. Visit culminated with service rep saying to me as I entered my vehicle to depart “you have understand Chrysler Jeep doesn’t work for free” that’s fine Tempe Chrysler Jeep will never get any of my money or consideration for vehicle purchase or repairs. More
by John
Employees Worked With
Ed (I think)
November 25, 2018
Great time with Zach Cuneo buying a Jeep... he's a pro! Couple things: Zach Cuneo's the bomb in sales! Professional, yet laidback, knows his stuff, no pressure, offers sensible alternatives... totally reli Couple things: Zach Cuneo's the bomb in sales! Professional, yet laidback, knows his stuff, no pressure, offers sensible alternatives... totally reliable and I verified! Got a new Jeep, couldn't be happier. And another thing... I'm seeing the Service Dept being slammed in reviews. I've NEVER had a bad experience with Tempe CDJR Service... even when they're slammed in the summertime! They've always accommodated, apologized when they've had to. and found me solutions! High marks all around! More
by ASU Priest
Employees Worked With
Zach Cuneo, Hector in Finance
November 03, 2018
Fast quick and easy !! Emily was so fast and worked out a great deal !! Thank you so much ! We will definitely be recommending this dealership! Thank you again!! Great work Emily was so fast and worked out a great deal !! Thank you so much ! We will definitely be recommending this dealership! Thank you again!! Great work ! More
by Leslie
Employees Worked With
Andrew Harper
August 16, 2018
Dealership review Had to get service due to a recall part on my dodge. The service department was unable to provide a loaner vehicle which made it difficult for me. Spo Had to get service due to a recall part on my dodge. The service department was unable to provide a loaner vehicle which made it difficult for me. Spoke to a Sales Manager named Joe Mirelez who went out of his way to take care of me and provide a car they had on site. Was able to get the service done, and still make it to my work meetings that day. Big thanks to Joe helping me expedite everything! More
by dodge owner 1
Employees Worked With
Joe Mirelez
May 07, 2018
Went in for a recall came out with A Journey I had a recall on my car that the dealer was suppose to call me back because they were too busy one August afternoon and never did. Again in April the I had a recall on my car that the dealer was suppose to call me back because they were too busy one August afternoon and never did. Again in April the recall office called me about it I told them what happened and they got me in this time. My granddaughter and I were killing time looking around and I ended up buying a new Journey. My Charger was already 11years old and I needed something new. Emily was great to deal with the only thing I did not appreciate was that she promised me a full tank of gas and when it was all done with I only had less than half a tank. She said that they did allow her to give more than what she put. To me if you promise a full tank you should get a full tank and a company a big as Dodge can afford it. This has nothing to go against Emily's performance she was great. More
by Magic21
Employees Worked With
Brian in service a 10 Emily in sales a 10
November 06, 2017
Nope. You didn't call or you would have an appointment I made an appointment with Bill for Saturday, but when I arrived, Bill said, "Nope. You didn't call or you would have an appointment." I made an appointment with Bill for Saturday, but when I arrived, Bill said, "Nope. You didn't call or you would have an appointment." More
by Unhappy Customer
Employees Worked With
Bill
August 19, 2016
Do not buy here or use the service department, damaged SRT I bought a 2015 Dodge Challenger SRT 392 from Tempe Dodge and noticed that the rear tires were worn out. No tread left and on the wear bars meaning th I bought a 2015 Dodge Challenger SRT 392 from Tempe Dodge and noticed that the rear tires were worn out. No tread left and on the wear bars meaning they were overdue to have been replaced. The sales department agreed to replace the tires. After they replaced the rear tires I found that not only did they install the wrong tires but they gouged and scratched up the wheels, left off the valve caps and had the wrong tire pressures in them. After spending 3/4 of a day leaving messages and emailing sales and service I finally talked to the service manager who agreed to replace the wheels and install the correct tires. He said he would order them and the wheels and tires would be in within a couple days. After almost a week I called and they told me they would only paint the wheels and put the correct tires on it. They have some guy that goes around and paints wheels in the parking lot. I said no, the wheels are gouged and I didn't bring it in with painted and damaged wheels so I shouldn't be stuck with them due to their negligence and untrained employees working on and damaging cars. Still trying to get this resolved. General manager refuses to call or email back, service manager does not return calls or emails, sales department says its my fault for expecting them to correct a situation they created. Do not buy here or use the service department. More
by ChallengerSRT392
Employees Worked With
John Crane, Mike Pertle, TJ Campbell, Mike Breyfogle
April 08, 2016
Avoid repair service 1st oil change - delivered one qt low (they should have added 6 qts) 2nd oil change - I told service writer about previous time and would appreciate 1st oil change - delivered one qt low (they should have added 6 qts) 2nd oil change - I told service writer about previous time and would appreciate them adding the correct amount of oil. Again delivered 1 qt low. They have "on-line" appointment requests - tried 3 times, never received a conformation. Called yesterday even though I knew I would be put on hold - I was. Eventually forwarded to a service writers voice mail. Left my information, never received a call back. I get service coupons delivered to my email box a few times per month - you would think they would respond. THE SERVICE DEPARTMENT SUCKS. NEVER AGAIN. I will drive way out of my way or sell my Chrysler product before giving these clowns my business. More
by kma123
Employees Worked With
Butt Head
October 28, 2015
Service What a Great service department! They were quick and I even got my car washed after the oil change! Love this place! I would highly recommend them! What a Great service department! They were quick and I even got my car washed after the oil change! Love this place! I would highly recommend them! More
by sammieco
Employees Worked With
Sarah
July 23, 2015
Sam in Service oil changes usually take forever at dealerships - Sam had mine done in 30 minutes and washed. They were friendly and easy going....Highly recommend T oil changes usually take forever at dealerships - Sam had mine done in 30 minutes and washed. They were friendly and easy going....Highly recommend Tempe Dodge - Go see Sam More
by Gunner
Employees Worked With
Sam in Service
