Tempe Chrysler Jeep Dodge

I had my 2022 Pacifica serviced and wanted to let you know that my advisor, Craig, as well as the entire service department exceeded expectations by a mile. Let me explain: The battery died. The van w know that my advisor, Craig, as well as the entire service department exceeded expectations by a mile. Let me explain: The battery died. The van was inoperable in the garage. I live in Gilbert, and called my usual dealer nearby, given it’s a warranty replacement, not to mention the complexities of the batteries this particular new vehicle. I explained the issue, that I did check it with a meter, and likely needed a simple replacement. The scheduler told me the soonest they could look at it was 2 weeks. Despite my willingness to be flexible, explaining that I couldn’t be without the van for that long and periodically jumping it wasn’t the best option, and practically begging to speak to someone else, they insisted they were booked solid, none of the advisors were available to talk, and to call a different dealer. Called the dealer in north Phoenix where we purchased it. Was told someone would call me. Still waiting on that callback over a week later. Another one said 3 weeks. Another one said next week, maybe, and I’d have to leave it for several days and get a loaner (rental) vehicle. I called Tempe Chrysler next, and was immediately put in touch with Craig. He listened, showed understanding of our situation, and shared our sense of urgency while explaining clearly the process of replacing the battery under warranty. He said he could have it done Friday (today) although unsure when it could be completed during the day. I almost fell over after all the other responses i had heard previously. He assured me we’d be taken care of (despite us never having been a customer there), and I was floored by the professionalism, expertise, and friendly nature. I dropped it off last night to allow more flexibility on his part as to when they could fit it in, expecting to pick it up in the late afternoon whenever they could get to it. It was barely 9am when he called me and told me it was finished. I couldn’t believe it. I mentioned to Craig when we picked it up this morning- you’ve won over a new customer. I will gladly drive the 17 miles for our future service needs. You were there when we needed help and not only delivered- but delivered fast. We were minimally inconvenienced for 24 hours versus limping along for 2 weeks or more. I know it’s just a battery replacement, but someone going the extra mile to fit us in at the last minute was a big deal. We are very grateful. More

I was nervous about purchasing my first car but Christian, at Tempe Doge Jeep made it such a pleasant experience! He listened and guided me through everything! He was very knowledgeable and explain Christian, at Tempe Doge Jeep made it such a pleasant experience! He listened and guided me through everything! He was very knowledgeable and explained everything very well! I high recommend you ask for Christian Ramirez when looking to purchase a car! More

Christian Ramirez was excellent, he always went above and beyond in helping us in our Cherokee purchase. We gave him specifications on what we were looking for and he nailed everything. Tempe Dodge Jeep Chry beyond in helping us in our Cherokee purchase. We gave him specifications on what we were looking for and he nailed everything. Tempe Dodge Jeep Chrysler is a great team they treat you like family, during the car buying experience and after. we needed help with some technical things and they were quick to respond and show us how to work it. Thank you Tempe Dodge Team More

Very efficient with getting my car in and out. I was quoted an hour and a half for the service. But my car was ready in 20 minutes I was quoted an hour and a half for the service. But my car was ready in 20 minutes More

David is an excellent service rep and a friend of ours. He has been serving us for many years. He has been serving us for many years. More

I do not usually write reviews, but I wanted to take a minute to say how impressed I was with my vehicle purchase. Trevor Patterson (my salesperson) was far more knowledgeable than I could have hoped. Fro minute to say how impressed I was with my vehicle purchase. Trevor Patterson (my salesperson) was far more knowledgeable than I could have hoped. From start to finish I was impressed with the way the sale was handled, thank you again Trevor!! More

Just bought a van for my business here. Very smooth and easy process!! Matt was awesome, very informed on the whole process as well as the promaster city. I will absolutely continue to buy Very smooth and easy process!! Matt was awesome, very informed on the whole process as well as the promaster city. I will absolutely continue to buy from Tempe Ram! More

Service was amazing to work with. I went in for a service and ended up needing motor mounts and a rear axle fluid change. They made it all happen while I waited as quickly as possible I went in for a service and ended up needing motor mounts and a rear axle fluid change. They made it all happen while I waited as quickly as possible. Thanks! More

CS was spot on. Analyzed report on vehicle was great. Really appreciated attention to detail Analyzed report on vehicle was great. Really appreciated attention to detail More

Brett went above and beyond to get service completed quickly and was very communicative every step of the way. quickly and was very communicative every step of the way. More