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Tempe Chrysler Jeep Dodge
Tempe, AZ
1,631 Reviews
Tempe Dodge opened in the Tempe Autoplex in May 1993. We started with one basic philosophy …. to consistently exceed our customer’s expectations. Our customers have shown us great loyalty and support over the years, and because of them, we are now one of the largest Dodge dealerships in the entire USA. In May of 2008, we proudly added the Chrysler & Jeep brands to our lineup..
We feel that we are different from most dealerships. We do not believe in spending huge amounts of money on newspaper ads, or radio and television commercials each month like many of our competitors. That would raise our costs of doing business and we would have to pass those costs on to our customers. That would not be fair. Instead, we chose to build Tempe Dodge one relationship and one customer at a time. Because of this, a large part of our business each month is from repeat and referral customers.
We truly feel that the sale of the vehicle is just the beginning, not the end. Thanks to our loyal customers, our Sales, Parts and Service Departments have grown steadily year after year. We are committed to building and maintaining relationships with our customers throughout the ownership experience. We are very proud that our customers consistently rate Tempe Dodge near the top on Chrysler’s Surveys for Sales and Service Satisfaction.
Our success begins with our dedicated employees. We want our employees to enjoy working here and feel that they are valuable members of our team. We know that happy employees will truly have a genuine interest in our customer’s complete satisfaction. Whether you come to Tempe Dodge to purchase a new or pre-owned vehicle, get service on your current vehicle or come in to buy a part, we want to provide you with the best experience possible. We want to become the auto dealership of choice for all of your transportation needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,631 reviews
August 01, 2023
They treated me good from start to finish even gave me a top tier service!! Christian Ramirez and the whole Tempe Dodge dealership showed EXCEPTIONAL CUSTOMER SERVICE!! top tier service!! Christian Ramirez and the whole Tempe Dodge dealership showed EXCEPTIONAL CUSTOMER SERVICE!! More
by vanessaaa
Employees Worked With
Christian Ramirez
August 01, 2023
Got my problem fixed under warranty! ! Took 24 hrs but was worth it. Good communication with Chris Sherwood during the process and shuttle provided both ways. ! Took 24 hrs but was worth it. Good communication with Chris Sherwood during the process and shuttle provided both ways. More
by fabianlungu
Employees Worked With
Chris Sherwood
July 23, 2023
Always does it right the first time - GREAT SERVICE DEPARTMENT. MUCH THANKS to Mike and Sam!!! DEPARTMENT. MUCH THANKS to Mike and Sam!!! More
by SamT
July 23, 2023
The people who take care of you are in the front and the people who service the cars are great they are awesome. Every person there. Chris who take care of us is a great person kind and respectful. Never ev people who service the cars are great they are awesome. Every person there. Chris who take care of us is a great person kind and respectful. Never ever had a problem with helping us. I would give them all a 10 star's your company is a great company. Thank you so very much for all that you have done. More
by Joel
July 22, 2023
Very professional and fast service! Technicians immediately started diagnostic process and they had a plan with in minutes Technicians immediately started diagnostic process and they had a plan with in minutes More
by Juan
July 21, 2023
I had my 2022 Pacifica serviced and wanted to let you know that my advisor, Craig, as well as the entire service department exceeded expectations by a mile. Let me explain: The battery died. The van w know that my advisor, Craig, as well as the entire service department exceeded expectations by a mile. Let me explain: The battery died. The van was inoperable in the garage. I live in Gilbert, and called my usual dealer nearby, given it’s a warranty replacement, not to mention the complexities of the batteries this particular new vehicle. I explained the issue, that I did check it with a meter, and likely needed a simple replacement. The scheduler told me the soonest they could look at it was 2 weeks. Despite my willingness to be flexible, explaining that I couldn’t be without the van for that long and periodically jumping it wasn’t the best option, and practically begging to speak to someone else, they insisted they were booked solid, none of the advisors were available to talk, and to call a different dealer. Called the dealer in north Phoenix where we purchased it. Was told someone would call me. Still waiting on that callback over a week later. Another one said 3 weeks. Another one said next week, maybe, and I’d have to leave it for several days and get a loaner (rental) vehicle. I called Tempe Chrysler next, and was immediately put in touch with Craig. He listened, showed understanding of our situation, and shared our sense of urgency while explaining clearly the process of replacing the battery under warranty. He said he could have it done Friday (today) although unsure when it could be completed during the day. I almost fell over after all the other responses i had heard previously. He assured me we’d be taken care of (despite us never having been a customer there), and I was floored by the professionalism, expertise, and friendly nature. I dropped it off last night to allow more flexibility on his part as to when they could fit it in, expecting to pick it up in the late afternoon whenever they could get to it. It was barely 9am when he called me and told me it was finished. I couldn’t believe it. I mentioned to Craig when we picked it up this morning- you’ve won over a new customer. I will gladly drive the 17 miles for our future service needs. You were there when we needed help and not only delivered- but delivered fast. We were minimally inconvenienced for 24 hours versus limping along for 2 weeks or more. I know it’s just a battery replacement, but someone going the extra mile to fit us in at the last minute was a big deal. We are very grateful. More
by mike e
Employees Worked With
Craig Smith
