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Tempe Chrysler Jeep Dodge
Tempe, AZ
1,631 Reviews
Tempe Dodge opened in the Tempe Autoplex in May 1993. We started with one basic philosophy …. to consistently exceed our customer’s expectations. Our customers have shown us great loyalty and support over the years, and because of them, we are now one of the largest Dodge dealerships in the entire USA. In May of 2008, we proudly added the Chrysler & Jeep brands to our lineup..
We feel that we are different from most dealerships. We do not believe in spending huge amounts of money on newspaper ads, or radio and television commercials each month like many of our competitors. That would raise our costs of doing business and we would have to pass those costs on to our customers. That would not be fair. Instead, we chose to build Tempe Dodge one relationship and one customer at a time. Because of this, a large part of our business each month is from repeat and referral customers.
We truly feel that the sale of the vehicle is just the beginning, not the end. Thanks to our loyal customers, our Sales, Parts and Service Departments have grown steadily year after year. We are committed to building and maintaining relationships with our customers throughout the ownership experience. We are very proud that our customers consistently rate Tempe Dodge near the top on Chrysler’s Surveys for Sales and Service Satisfaction.
Our success begins with our dedicated employees. We want our employees to enjoy working here and feel that they are valuable members of our team. We know that happy employees will truly have a genuine interest in our customer’s complete satisfaction. Whether you come to Tempe Dodge to purchase a new or pre-owned vehicle, get service on your current vehicle or come in to buy a part, we want to provide you with the best experience possible. We want to become the auto dealership of choice for all of your transportation needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,631 reviews
August 02, 2011
Went there for my first car and it was a great experience. Warren was friendly and helpful which made the whole process enjoyable. Will certainly recommend to friends and family. Financed the c experience. Warren was friendly and helpful which made the whole process enjoyable. Will certainly recommend to friends and family. Financed the car there at a pretty good rate. More
by nheadley
Employees Worked With
Warren E. Wollsey
July 29, 2011
Both were friendly and curtious. They were very knowledgeable about the car they were trying to sell. They both worked with us to get us in the loan that we were most comfortable paying. Overall knowledgeable about the car they were trying to sell. They both worked with us to get us in the loan that we were most comfortable paying. Overall we were satisifed with the experience we had and would recommend any one to this dealership. More
by MBarajas
Employees Worked With
Justin Bean, Steve Averill
July 25, 2011
I have purchased 2 trucks over 7 years and it was good working with the sales dept. The problems I'm having is with the service dept. and the basic oil change. It doesn't get any easier then thking the f working with the sales dept. The problems I'm having is with the service dept. and the basic oil change. It doesn't get any easier then thking the filter off draining the oil and install new filter. But on 3 different occasions they didn't screw the filter on tight and I get oil on the drive way. Then on the last oil change they say I need a new air filter and I agreed and paid for it. So a week later and 650 miles I'm hearing something different with the engine open the hood and no air filter. Now I'm thinking if you can't do the basic work what will you do on a bigger work order forget to tighten the lug nuts, leave the oil out of the transmission who knows. More
by sam ross
Employees Worked With
service department
July 22, 2011
Justin Bean was very helpful and respectful. If we ever need to purchase a new or used car in the future, we will consider this dealership above others first. need to purchase a new or used car in the future, we will consider this dealership above others first. More
by Asghar11
Employees Worked With
Justin Bean
July 12, 2011
Keith and James were excellant to work with Very considerate of my time and also patient while I made my decision. Not pushy in the least bit Responded to my internet request within 1 hour with pict considerate of my time and also patient while I made my decision. Not pushy in the least bit Responded to my internet request within 1 hour with pictures video and window sticker More
by ddbianco
Employees Worked With
keith baize
July 12, 2011
My wife has taken her car to this dealership for years for service and had become friends with Sam Bagttaglia. He told her that she should talk to his fleet manager about getting a new car. She went in for service and had become friends with Sam Bagttaglia. He told her that she should talk to his fleet manager about getting a new car. She went in one morning to check her alternator and Sam had the fleet manager, J.R. come talk to her. She came home about 3 hours later saying that she really loved this one SUV and she loved the way that everyone treated her at the dealership, that they were very courteous and were not just out "to make a deal". I went in with her today to look at the vehicle and drive it and we decided that we would buy it. I was quite impressed by their knowledge of everything involved, and their great attitude (by all) to their customers. We are definitely loyal customers to this dealership and will continue to be throughout. More
by vhibert
Employees Worked With
Sam Battaglia, John Niemann, Steve V, and John Gatz
July 11, 2011
We went in to purchase the vehicle and took a look at the Jeep. The front bumper was scuffed with finish removed. Bob told us he would take care of it "under the table". We were very uncomfortab Jeep. The front bumper was scuffed with finish removed. Bob told us he would take care of it "under the table". We were very uncomfortable with this and went back to take another look at the bumper. It turns out the damage was more significant than we first noticed, as it was dented. Both Bob and his manager refused to do anything about it at first, saying that this was typical of their vehicles and damage such as this can be expected on Jeep products. When they understood we might actually walk, they made some phone calls and said they would swap bumpers off another vehicle. By this point, our comfort level with Bob was out the door. My wife went to talk to tell him we were leaving. Later I learned Bob had some choice words for my wife. He said we had been a grind from the start and that he and his managers felt we would never be happy. Also, he compared his new Jeep product to the five year old car we were trading in; making it clear to us he was doing us a favor by taking our car which had some scratches. He was sure to point out for some reason that since our five year old car had damage it was ok for his new product to have some. We purchased our Jeep from another dealer, which has proven to be a wonderful experience so far. Bob had all of our personal information and kept calling us, so I asked my wife to call him to delete all files. Apparently they talked and Bob asked about our purchase, and my wife told him it was none of his business. Normally, I would think this out of line, but the fact that he told my wife we were a grind from the start, oh, and I forgot, called us annoying, I'd say she was in line. At this point, I thought we were done. Bob took it upon himself to email me at home, on Sunday, the following day. He lectured my wife and I about how we were annoying customers that showed little respect for him, how car dealers work, and that it is ok for him to make a profit. He flat out called my wife and I annoying, along with other choice insults I will not share here. I emailed his boss, the owner of the dealership, a copy of the email he sent. I have not heard back yet. Never have I seen a more disrepectful sales associate at any retail establishment. To flat out insult a customer repeatedly to their face (it's interesting he chose to only talk that way to my wife), and then send a follow-up email providing more of the same. More
by cludwig
Employees Worked With
Bob Kimsey
July 09, 2011
Great experience, formally a Chevy man for 20 years they made the transistion to Ram a great experience. Love the truck and appreciated the staff that worked with me. made the transistion to Ram a great experience. Love the truck and appreciated the staff that worked with me. More
by bbled74
Employees Worked With
Steve Averill, Keith Baize, James Duet
July 05, 2011
My experience was great and would buy another vehicle from them when I am in the market. I will be more than happy to rate the service department once my window tint is installed. from them when I am in the market. I will be more than happy to rate the service department once my window tint is installed. More
by grish1967
Employees Worked With
Robert Kimsey
June 30, 2011
Great experience with the dealership and especially with Bob Kimsey, our internet sales rep. He had researched, from our internet request, an additional option for a truck that he thought we might be inter Bob Kimsey, our internet sales rep. He had researched, from our internet request, an additional option for a truck that he thought we might be interested in so when we went in to the dealership, he had 2 options for us to review - the Dodge 1500 Sport Pickup and a Dodge 1500 SLT Pickup. My husband had a dollar amount in mind that he was willing to spend and Bob did everything he could to get us the deal we wanted - and he did! So after all was said and done, we drove out of the dealership with a beautiful, fully loaded Dodge 1500 Sport Pickup! We couldn't be happier. Great job, Bob, and Dodge! Sincerely, Gary and Sherlynn Muckelroy More
by smuckelroy
Employees Worked With
Bob Kimsey
