Temecula Valley Toyota - Service Center

The owner is a great guy. Service department needs some work. Standard service/ oil change shouldn't take over three hours. Granted I did not have an appointment, but I was fi Service department needs some work. Standard service/ oil change shouldn't take over three hours. Granted I did not have an appointment, but I was first in line before the place opened. I stopped making appointments when I was consistently still waiting over two hours. More

As always, great communication, Sha my advisor explained everything when my car was ready I received a call to let me know. I had an appointment and my car was done within the hour. Very satisfied with th everything when my car was ready I received a call to let me know. I had an appointment and my car was done within the hour. Very satisfied with the dealer’s service center. All the employees are courteous and helpful. Would recommend to my friends. More

Parts required or recommended on routine maintenace were well explained, text message from service tech for contact, really like the car wash voucher and mail or email coupons. well explained, text message from service tech for contact, really like the car wash voucher and mail or email coupons. More

The service at this dealership is always fast and they communicate and help me figure out what issues need the most attention. Thank you! communicate and help me figure out what issues need the most attention. Thank you! More

I appreciate that my friends at Temecula valley Toyota go above and beyond every time I visit even without e asking, my favorite dealership by a mile ! above and beyond every time I visit even without e asking, my favorite dealership by a mile ! More

David always provides the utmost courtesy, professionalism & decorum each occasion I bring my car in for routine and/or elective service. professionalism & decorum each occasion I bring my car in for routine and/or elective service. More

Ruben provided excellent service he proved to be knowledgable in his area of expertise. He answered all my questions. I would recommend anyone to come here for service and ask for Ruben. knowledgable in his area of expertise. He answered all my questions. I would recommend anyone to come here for service and ask for Ruben. More

Dissatisfied customer of over 25 years. Went in to have a tire warning light check on my 2021 highlander. I was denied service, since I did not purchase a "tire extended warranty". Warranty work is not of a tire warning light check on my 2021 highlander. I was denied service, since I did not purchase a "tire extended warranty". Warranty work is not of value, I sent an email to Toyota Motor Co. and also the Service Department manager Gregory Curtis in December and to this date no one has responded. I have taken multiple cars for service over the past 25 years and it feels like the customer service has went downhill. I would like to take my car to a local dealership for service, at this point I am reluctant because if it's warranty work we may denied service. I just wanted reassurance if I was safe to drive to a tire shop as I was told from the service department assistant manager(Patrick S.) to take my highlander. More

As expected based on previous excellent services provided, Stewart Tan again rendered excellent customer service and technical expertise in handling my Lexus LS 400. He continuously addressed the is provided, Stewart Tan again rendered excellent customer service and technical expertise in handling my Lexus LS 400. He continuously addressed the issues involved in my vehicle and never stops until the vehicle is in top running condition again. This is the type of person that every dealership needs for them to regain the trust and respect that they lost from their customers. Keep making a difference Stewart. I'm proud of you! More

Had a catalytic converter shield installed. David V. provided quote & scheduled service within a few days. Work completed on-time & kept me updated with progress until time to pick-up. Thanks Dave! provided quote & scheduled service within a few days. Work completed on-time & kept me updated with progress until time to pick-up. Thanks Dave! More