Temecula Valley Toyota

Terrible purchase experience of a 2020 Rav4 Hybrid My wife and I stopped in to see what Temecula Valley Toyota had to offer and was met by their salesperson on the lot. We clearly provided him with wh My wife and I stopped in to see what Temecula Valley Toyota had to offer and was met by their salesperson on the lot. We clearly provided him with what we were interested in (a SUV) and discussed what our limited monthly budget range needed to stay within -- as we are both on Social Security. We then asked him to show us the cars available that would closely fit or needs and budget. He immediately took us straight over to a new 2020 Rav4 Hybrid and invited us to jump in. We loved the vehicle. He said that it would fit within our budget and then the "fun and games" began. After waiting 2 hours and meeting several other random very friendly dealership "VIP's" in their sitting area we were told that the car was now NOT available, that someone else had bought it. Disappointed of course, we were then led out to view other lower priced models of the Rav4 (which we had previously seen but did not care for at all). My wife and I decided to leave and as we were walking out the front door -- all of a sudden, we learned from the salesperson that he had some "good news" for us -- that the car we originally asked for was NOW available. We agreed on a price and did a deal "handshake". We waited another 2 hours to meet up with the Finance dept. -- and once inside, the monthly rate was far more than we had agreed to -- almost TWO TIMES more . We, of course, had to refuse the car/deal and then we had to wait another hour for them to actually return our original car to us so that we could place our personal items back inside (they had earlier instructed us to give them our keys and to empty our car out.). As we were outside doing so, the salesperson came running after us with yet another "higher-up" Sales Manager by his side (we had spoken to about three other Key individuals along the way...) and we were again instructed to go back inside to meet the Finance person -- as apparently they thought the numbers came in far better that time. They didn't of course. After sharing our complete frustrations and fussing about their "sales process" -- we had basically watched a whole Rams football game that Sunday afternoon we were still dumbfounded with the dealership's process. A terrible buying experience for sure. We eventually did come to an amenable deal -- and the car was ours. However, we have since come to the conclusion that my wife and I were both professionally misled and ultimately lied to. Therefore, I would NOT purchase another car from this dealer -- ever again. More

Outstanding, TV will have us for a lifetime My wife and I have been getting our previous Toyotas" serviced at Temecula Valley for over ten years. We are real happy with all the service, price of My wife and I have been getting our previous Toyotas" serviced at Temecula Valley for over ten years. We are real happy with all the service, price of parts, timely appointments, plus they are usually done early so we can get on with our day. We bought a new 2018 RAV4 here. Got a great deal, service is always pleasant, done fast. More

Fast and efficient service. Friendly staff. For being a smaller dealership they really are very well organized and the follow up is great. I would recommend this dealership to family and friends. I have smaller dealership they really are very well organized and the follow up is great. I would recommend this dealership to family and friends. I have only interacted with the service department thus far but I’m impressed. Las Vegas and Henderson could learn a thing or two! More

Stevies the best advisor you guys have. Always sweet and kind and is always on top of things. I love Steven and the Toyota team keep up the hard work. Oh and those porters and greeters are absolutely amazin kind and is always on top of things. I love Steven and the Toyota team keep up the hard work. Oh and those porters and greeters are absolutely amazing and so kind. More

Like always I had another fantastic service experience at Temecula Valley Toyota and will continue to bring my car there for service. They also gave a friendly shuttle service. Temecula Valley Toyota and will continue to bring my car there for service. They also gave a friendly shuttle service. More

60,000 mile check up and purchased 4 new tires Deanna Nadjem is fabulous. She exudes positivity and she is knowledgeable. She gives honest information about the car service. She is professional, fr Deanna Nadjem is fabulous. She exudes positivity and she is knowledgeable. She gives honest information about the car service. She is professional, friendly and it is evident she cares about her customers and about Toyota. The car service was done in a timely manner. All of the employees were friendly from the moment I drove up to the moment I got my car back from being serviced. I would highly recommend your service department. More

Fast Service Very nice people and a fast turn around!! It was a clean area and everyone had a smile and said hello to me. The guys in the parts area were very nice Very nice people and a fast turn around!! It was a clean area and everyone had a smile and said hello to me. The guys in the parts area were very nice also. More

I was very Happy with the service I’ve gotten at Temecula Valley Toyota. Joanna Aiba was very helpful, knowledgeable and courteous,she was right on at estimating the waiting time. Valley Toyota. Joanna Aiba was very helpful, knowledgeable and courteous,she was right on at estimating the waiting time. More

REPEAT CUSTOMER I have purchased two vehicles in the past two years from Temecula Valley Toyota. Gil is very knowledgeable and courteous. He took the time to thorough I have purchased two vehicles in the past two years from Temecula Valley Toyota. Gil is very knowledgeable and courteous. He took the time to thoroughly answer all of our questions. More

Excellent Customer Service!! David was very helpful and courteous. The turn around time was even faster than expected. The lounge area made time fly by. courteous. The turn around time was even faster than expected. The lounge area made time fly by. More