Temecula Valley Toyota

Alex was awesome, very clear in telling me all the services that were going to be done to my car, and saved me money in extending my Toyota care! Thank you! services that were going to be done to my car, and saved me money in extending my Toyota care! Thank you! More

We’ve purchased 4 new vehicles and numerous pre-owned vehicles from this dealership since 1991. Sales and Service have always been excellent! vehicles from this dealership since 1991. Sales and Service have always been excellent! More

I am identified as a Total and Permanently disabled veteran by the VA due to service-connected mental and physical disabilities. Due to my PTSD, Depression, Anxiety, and Adjustment disorder, I was disc veteran by the VA due to service-connected mental and physical disabilities. Due to my PTSD, Depression, Anxiety, and Adjustment disorder, I was discriminated against, deceived, and humiliated by this car dealership. Me and my dad went into the dealership on July 31, 2023, looking for the Toyota Tacoma 2023 truck that previous sales representatives had advertised to us. After several hours of talking with the sales representative, we agreed on the truck and its trade-in value. The contract was signed and completed at the dealership on July 31, 2023. We were told to come pick up the truck tomorrow, as they had to go pick it up from San Diego. On August 1, 2023, we went into the dealership at 4:30 p.m. after the sales representative delayed the appointment time twice. When we arrived, they notified us that the truck was in the dealership being washed right now. In the meantime, me and my dad were directed to a different financial representative from yesterday. He started to shove the papers at us, saying we had to sign some documents again. We realized the price of the payment was higher than the signed contract from yesterday. I asked them what this extra charge was, and they couldn't explain. They left the office for a while and came back in, and they explained to us that they were going to charge us more because they were giving us a better truck. I was confused and asked them where the truck we signed the contract for yesterday was, and the sales representative told us that the truck we agreed upon got into an accident while in transit, so they replaced it with a more expensive truck. I started to complain about why they didn't disclose any of this information to us about the higher payment and replacement of our truck before demanding that we sign. They were being passive-aggressive during this whole conversation. Telling us we can just take the new truck or leave with nothing. Even though the contract was already completed yesterday. Me and my dad asked for proof of the accident with our originally contracted truck. They said they didn't have any. We requested to talk to the manager, and after a long wait, a person who claimed to be the “General Manager” came into the office (we found out that he was actually the sales manager later on). The manager told us he would give us a $1000 discount on this more expensive truck. We told the manager we didn’t want the discount for the truck we never wanted. Instead, we want an explanation of why they lied to us that our truck had arrived and tried to make us sign a new contract without any explanation of a replacement truck and higher payment. The manager later told us our original truck was actually available. We asked him why they deceived us, saying that the truck got into an accident and that it was no longer available. He couldn't give a clear answer and told us we had two options to choose from: take the new truck or void the whole contract. We left the office because they were being passive-aggressive, disrespectful, and deceiving me and my dad. After we left the office, we were able to talk to the actual general manager in his office. He told us he knew nothing of this incident and that he would come back to find out what had happened. During the whole conversation, he was cutting my sentences over and over and telling me to calm down, even after I told him about my disabilities causing speech impairment. I was told that disability is a personal matter in my life and comes from my personal issues. We again asked for proof of an accident from the general manager, which he said he would provide us. He left the room to get proof of the accident but came in with a phone call with the sales representative instead. He said that the sales representative would explain what had happened to our original truck on speaker, which I asked to record and to which he consented. The person started to tell a whole new story about how our orig More

Had a great experience at Toyota of Temecula. Customer service was over the top, will definitely recommend it family and friends. Customer service was over the top, will definitely recommend it family and friends. More

I waited for at least 20 minutes after I paid for my car so I had to get somebody to go look for it. The young man with the long hair hustled over and found it and brought it to me right away. He told me I so I had to get somebody to go look for it. The young man with the long hair hustled over and found it and brought it to me right away. He told me I shouldn't have to wait more than five minutes after paying. Other than that everything is just great. More

I recently had the pleasure of purchasing a brand new Toyota Venza from Temecula Valley Toyota, and I must say that my experience with them was nothing short of excellent. From start to finish, they impr Toyota Venza from Temecula Valley Toyota, and I must say that my experience with them was nothing short of excellent. From start to finish, they impressed me with their fair pricing and exceptional customer service. My salesperson, Cole Rudnai, truly went above and beyond to ensure my satisfaction. I initially expressed my willingness to wait for a newly allocated car, but Cole took it upon himself to find the exact model I wanted within just a few days. His dedication and resourcefulness were remarkable. When it came to negotiating the price, Cole was accommodating and understanding. We worked together to reach a deal that was fair and reasonable, and I couldn't be happier with the outcome. Additionally, the process was made even smoother thanks to their use of DocuSign for much of the paperwork, significantly reducing the time spent at the dealership. One thing that sets Temecula Valley Toyota apart from other dealers I've dealt with is their transparency. Unlike some other dealerships, they didn't try to sneak in unnecessary markups or dealer-installed accessories. As we all know, most Toyotas come with port-installed options due to allocations, so there's not much that any dealer can do about that. Nevertheless, they remained honest about the process, and I appreciated that. Prior to this experience, I was starting to lose faith in Toyota, but Temecula Valley Toyota quickly restored my confidence. Their dedication to meeting my needs and ensuring a smooth buying process was truly commendable. Without a doubt, I can say that this dealership has earned my business for any future Toyota purchases. If you're in the market for a Toyota, I highly recommend giving them a visit. You won't be disappointed. More

Sam and the whole crew did a really good job. We purchased a Camry for our son who is 18 years old and they even delivered it and gave us a great price as well. We purchased a Camry for our son who is 18 years old and they even delivered it and gave us a great price as well. More

Excellent job . . shah is the best !!!! He is an asset to the service team dept . shah is the best !!!! He is an asset to the service team dept More

Love, love, love the service department. Everytime I have brought my Highlander in for service they deliver it to me on time, on point and with information of what to k,eep an eye on. No ups Everytime I have brought my Highlander in for service they deliver it to me on time, on point and with information of what to k,eep an eye on. No upsell, no pressure. Just Great Service!!! More

Everyone that helped us was super helpful and friendly. They made the whole experience comfortable and easy. They made the whole experience comfortable and easy. More