Temecula Valley Lexus - Service Center

I arrived to my first service appointment and waited 10 minutes in my car before going inside asking for help. Not one person acknowledged my arrival, I just sat there in the car waiting. I was the only ca minutes in my car before going inside asking for help. Not one person acknowledged my arrival, I just sat there in the car waiting. I was the only car there and when I went inside at least seven people were standing around doing nothing More

I didn’t purchase my car from this dealer, but I had a nail in my tire and they were able to see me same day and were very nice through the entire process. nail in my tire and they were able to see me same day and were very nice through the entire process. More

Warm greetings when driving up to service center, Expeditious customer service from agent. Constant communication with status updates via text. Completed service early. Comfortable waiting area. Expeditious customer service from agent. Constant communication with status updates via text. Completed service early. Comfortable waiting area. Car returned sparkly clean! More

Great Customer Service from Emily! We saw a problem with a previous service issue and she made sure it is being scheduled to be fixed We saw a problem with a previous service issue and she made sure it is being scheduled to be fixed More

The physical Facility is well designed and inviting. To look at all the activities. The check in of vehicle was smooth. To look at all the activities. The check in of vehicle was smooth. More

Very friendly and attentive staff. Let you know ow exactly what is needed with your service. Let you know ow exactly what is needed with your service. More

The service department advocate for customers, especially when dealing with insurance claims. Wonderful service. Shot out to Adam! when dealing with insurance claims. Wonderful service. Shot out to Adam! More

Friendly and helpful staff. The facility looks organized, nice, and clean. Will definitely recommend this dealer to friends and family. The facility looks organized, nice, and clean. Will definitely recommend this dealer to friends and family. More

Staff interaction was great. Also worked with me to provide a check list of items inspected by the mechanic so we felt better driving across the desert. The loaner car was also Also worked with me to provide a check list of items inspected by the mechanic so we felt better driving across the desert. The loaner car was also very nice. The gas mileage was impressive. My wife now wants a new Lexus hybrid sedan. More

Great experience! Checking in took only a few minutes. Emily was my advisor and she really rocks! I will definitely be returning when necessary. Checking in took only a few minutes. Emily was my advisor and she really rocks! I will definitely be returning when necessary. More