Temecula Valley Lexus | Page 59

Overall great service! The video update on car and recommendations is excellent! Had to wait for our specific service writer for a while when picking the car up when there The video update on car and recommendations is excellent! Had to wait for our specific service writer for a while when picking the car up when there were other service writers with no customers. Finally the manager noticed and finished the paperwork. Likely good intentions to keep you with your service writer but should closely monitor wait time. It already takes a long time getting in and out of a dealership service dept. More

Excellent service great experience. Worth paying $$$$$$ for quality car me service. Nice facility clean and equipped Worth paying $$$$$$ for quality car me service. Nice facility clean and equipped More

Ken in Service Dept was great. Best dealership experience ever. DCH had a used Lexus trade in I was looking to buy. I called them and requested them to take the vehicle to Lex Best dealership experience ever. DCH had a used Lexus trade in I was looking to buy. I called them and requested them to take the vehicle to Lexus for a pre-purchase inspection. They declined, so I drove myself & family from LA to do it in person. The quality of customer service was night and day! Lexus offered us a place to sit, refreshments a bathroom, beautiful leather couches and a TV. Matt did the inspection (which they recorded and send you a copy of the video). He was very thorough. Turned out there was a coolant leak and a valve cover issue, not to mention other repairs that DCH had "missed in the inspection". Upon my return with the vehicle, DCH had double booked our time slot so they asked me to remove my family and car seat from the vehicle since there was another family interested in test driving. I had told them I wanted to purchase the vehicle before I arrived, when I picked the car up and when I returned it! Upon arriving at the dealership we were never offered even a place to sit, let alone water or even a bathroom. So I sit down with the manager to talk about the repairs the vehicle needed so I could drive the car off the lot & he refused all of them and tells me "at least you did your due diligence". Literally $500 in repairs we couldn't settle on. Needless to say DCH was looking for a suckered. Thanks to Temecula Lexus, that wasn't me! More

Eli was outstanding to deal with! We couldn’t be happier with our purchase. I’m directing all my family and friends to Temecula Lexus 1st before shopping for a vehicle elsewhere!! We couldn’t be happier with our purchase. I’m directing all my family and friends to Temecula Lexus 1st before shopping for a vehicle elsewhere!! More

Great customer service! Of course, excellent job done on the car! Will definitely be returning. Of course, excellent job done on the car! Will definitely be returning. More

Great service! Ken was wonderful. I recommend this dealership trustworthy thorough and honest . Ken is very knowledge and kind. Ken was wonderful. I recommend this dealership trustworthy thorough and honest . Ken is very knowledge and kind. More

Our service was outstanding and would highly recommend it to anyone. Love their new location. to anyone. Love their new location. More

I like that they now send a video of your car being worked on. Very helpful worked on. Very helpful More

Service was outstanding. / rental was ready as promised and was in and out in one day. / rental was ready as promised and was in and out in one day. More

Entire staff is very professional and knowledgeable. As a retired Aerospace Engineer, I greatly appreciate their attention to detail and thoroughness. The staff is very personable and a joy to work wi As a retired Aerospace Engineer, I greatly appreciate their attention to detail and thoroughness. The staff is very personable and a joy to work with. I also appreciate the view of the shop from the showroom... nice feature. The facility and use of state-of-art technology is very impressive. More