Temecula Valley Buick GMC

The service department does not give each of their customers with the same eagerness to please as they do others. I have had multiple issues with this dealership starting with Emerson being very rude customers with the same eagerness to please as they do others. I have had multiple issues with this dealership starting with Emerson being very rude and unprofessional when I told him that I was upset he had my car for so long waiting on parts and didn't call me to keep me updated. So I switched advisor's to Micheal. I had to bring my car back because my transmission was STILL acting up and they sold me a new one for $500 (minus insurance). That process took 1.5 months for me to get my car back. Then when I finally got it back, my car would violently shake when accelerating. So I had to bring it back and they said they fixed it. THEN THE SHAKING GOT WORSE! So I recorded it so they couldn't dismiss my concerns again. So after bringing my car back for the 3rd time, they finally fixed it enough for me to drive it. YES, I'm still having transmission issues. Then today I brought my car in for an oil change, tire sensors to be fixed, and tire rotation. I ask Micheal how long will this take and he said around 2 hours. At 1.5 hrs I got a call from him telling me the car was ready. So I walk back to the dealership and my main complaint wasn't completed. My tire sensors weren't taken cared of because he said that it needed to be replaced. I asked why didn't you ca me and tell me that so I could have said go ahead and do that. He said he just saw it. WHAT? Not to mention they found an oil leak and they didn't tell me about that either. I had to read it for myself on the invoice. I brought my car to the dealership because they are the professionals. Unfortunately, I am not worth the extra thought. I will find somewhere else to go where I feel heard and not toned out. More

Please read before considering a vehicle at Temecula Valley Buick GMC. I purchased my BRAND NEW 2022 GMC Sierra 2500 AT4 sight unseen in the first week of August 2022. Beautiful truck, 86K MSRP, in Valley Buick GMC. I purchased my BRAND NEW 2022 GMC Sierra 2500 AT4 sight unseen in the first week of August 2022. Beautiful truck, 86K MSRP, in high demand, I was very excited. The very next morning, I noticed that my navigation was not working due to SD Card Error. They mentioned that the team most likely forgot to configure or install the SD Card in the truck. Not a huge deal - I took the truck in a couple days later for the service team to install the chip / resolve my problem. This is when my customer experience went from positive to beyond poor. They informed me that this truck has a known software defect 22-NA-127 / PIT5913A, which they failed to disclose when I closed on the vehicle $94K out the door. After speaking with the Service Director, Phillip Candido, he advised me to open a case with GMC. 45 Days later, 10 hours on the phone, and my case being escalated, the only thing GM Customer Service can tell me is that they are working on the fix, but are not willing to compensate me any way or buy back my truck so I can have a vehicle that has all of the buying attributes working. So, it is my fault that I purchased one of the trucks that has this defect... Phillip informed me that he would be able to give me a one month reimbursement, which is a great gesture, and that his District Manager approves these nearly 100% of the time. Well today, Phillip calls me back and informs me that his General Motors District Manager denied this 1 Month Reimbursement ($956) and said he can, however, give me a couple hundred dollars of credit to the accessory store on-site. I denied the credit, I much prefer to voice my opinion. Lesson to be learned, this dealership will happily take your money and quickly turn their back on you as a customer. I hope this is helpful for anyone looking to purchase a Buick or GMC from this dealer. There are 3 locations in North County (Escondido and Carlsbad), drive the couple extra miles and be treated the right way. Happy Car Buying! More

I have waited almost a week to let my initial anger take over this review, as I'm sure it would've just been full of incoherent expletives. Below is me venting my frustration on this ridiculous saga. You co over this review, as I'm sure it would've just been full of incoherent expletives. Below is me venting my frustration on this ridiculous saga. You could either read it and join along, or just take my word for it, choice is yours! Long story long, mid July I contacted this dealer while on vacation to make a deal on a high demand vehicle that I was willing to fly 500 miles to pickup. A confirmed deal was done via email (deal sheet accepted) with the agent, Isaac. Yay! The next morning, Isaac calls and tells me "I'm sorry, your car was sold last night." How is that possible I ask. "I don't know, I'm sorry another agent sold it" was the response. Either very shady sales tactic, perhaps using my deal to make the other deal, or just general incompetence within the sales department. In my obvious frustration, Isaac tells me there was another car in transit that I could make a deal on that would be there within 3-5 weeks paying the same amount as my original vehicle, as I was somehow expected to not realize that this car was actually cheaper. Upon push back on this, Isaac agreed to lower the price (though still paying above MSRP). Great, again, signed off on this car now with a $500 DEPOSIT. Isaac assures me the vehicle is mine in the system with the deposit. Waited a couple of weeks, Isaac reaches out via text once giving a timeline update, and that they were still waiting. Come now to 5 days ago, after a full week of trying to get updates from Isaac with no response and then calling and speaking with someone else to get an update, I finally get a call back from Isaac's manager, Rico. Sir, I apologize this car is no longer available, it was already sold. TWO deals, ZERO car. They kept my money for a 5 weeks and I never even had the car. This time, the excuse was a mistake on a sales person's side that they did not enter in the system that the car was already reserved as it NEEDS TO BE DONE EACH MONTH. Wow! Nobody figured this out until 5 weeks later? In my anger as to how come Isaac never responded to emails over the last couple weeks, Rico said he did. HE DID NOT. If he had, he would have maybe seen the fact that I did not actually have the car reserved? I offered to send over my emails that were not responded to, this was ignored. Rico understood my anger but continued to defend Isaac. Again, either shady sales practices, or incompetence, take your pick. Now, as it stands, Rico has offered ANOTHER vehicle with NO estimated time of arrival and get this, I can pay MSRP for my trouble. Was told they could refund my deposit or transfer my deposit over to this vehicle, which now based on my experience, I expect to arrive in 2024 and be already sold 7 times over. At least my deposit came back fast as lighting. Though I can laugh at this absolute absurdity, in seriousness, I get it's a seller's market. Hence me willing to fly 500 miles and wait 6 weeks. But there is a difference when you're taking advantage of people and their money. They will swear that this is not the case and maybe it's not. If it isn't, then you need to make some changes in your sales department instead of wasting 6 weeks of their potential customers' time while holding their money. I'm not sure there isn't a reason to report this to the FTC. Maybe that's the next step! More