Temecula Nissan - Service Center

I begin my morning on 3/25 by receiving a call from Denise an associate at Temecula Nissan asking me what was wrong with the car and what I was bringing it in for although I booked my service online an Denise an associate at Temecula Nissan asking me what was wrong with the car and what I was bringing it in for although I booked my service online and as provided you select your reasoning for needing services. I chose oil change. Additionally, I dropped my car off the night before my services and checked off “oil change” on the tag. The associate then contacts me again and says she cant find my car in the system and had I bought my car there? I informed her no that is not where I bought my car but knew already that my car was and had been in the system previously considering I have brought my car there 4 times previously for oil changes considering I have a contract with nissan for free oil changes and have taken it there every time I have needed an oil change. Additionally, I inform her that I have a contract with Nissan which enables me free oil changes until year 2026, she calls me and tells me that I do not have a contract at whichever place she called… which as I told her it wasn’t through who she had contacted. After taken my car to Temecula Nissan now 4 times for an oil change I have had to bring or send a picture of my contract, although every associate has told me they “put it in the notes”. In all honesty, poor customer service and not thorough at all on there part considering I have been a consistent customer. More

The service was beyond expectation. Great service was rendered. Excellent job to Andy. He is highly professional. Great service was rendered. Excellent job to Andy. He is highly professional. More

Had my car serviced there and it was fast and easy . Thanks to Denise Bright. I will be a future customer. Thanks to Denise Bright. I will be a future customer. More

Service reps were helpful and welcoming. I would recommed for your nissan or other vehicles. I would recommed for your nissan or other vehicles. More

Denise was very attentive to my needs and my time restrictions. She updated me as I waited. Extreme please to work with! restrictions. She updated me as I waited. Extreme please to work with! More

Service department was thorough, efficient, and professional! Phillip, in the Parts department, was also very helpful and informative! professional! Phillip, in the Parts department, was also very helpful and informative! More

My vehicle was in the shop for almost a month. When I picked up the vehicle the dealership had expedited a part at a cost of $48.00 and charged me for the "customer service". I paid the balance of When I picked up the vehicle the dealership had expedited a part at a cost of $48.00 and charged me for the "customer service". I paid the balance of the bill and left. Prior to filing the receipt I reviewed the details and found a charge of 3% for use of a credit card. At no time was this charge pointed out to me. More

They were honest and took care of my problem. Alex always puts the customer first Alex always puts the customer first More

Great service was provided for repairs on my car. , as always. I will continue taking my car. , as always. I will continue taking my car. More

Not to happy there was oil on the engine, dipstick was left half way out and cover for air filter was not sealed completely. Noticed the above when we opened the hood to verify your battery comments reg left half way out and cover for air filter was not sealed completely. Noticed the above when we opened the hood to verify your battery comments regarding terminals. More