Temecula Nissan - Service Center

Repairs under extended warranty Alex told me to bring my car in between 7am and 8am. I arrived at 7am to find out Alex was not in. I then had to wait to be seen by another service em Alex told me to bring my car in between 7am and 8am. I arrived at 7am to find out Alex was not in. I then had to wait to be seen by another service employee Timothy Nelson, Mr. Nelson types up the work order and told me I would then have to wait to find out if a rental was approved which caused me to have to call my employer and tell them I would be late. I was then put into a nissan rental and immediately after driving it off the lot the collision sensor went off. I drove it back and Timothy Nelson cleaned off the sensor. I drove it off the lot again and the collision sensor came back on again. I was then put into another rental and this one also had a faulty collision sensor. Amanda Jackson put me in a different model rental and I had no issues. It took way longer than expected for the approval to come back from the warranty company. I had to call to get updates as no one was keeping me informed. The work was completed in a decent time once approval was given however I was not happy with the customer service provided to me. Also the mechanics who do the inspections marked 3 of my tires needing to be replaced and then marked them as good a week later and the tires were not replaced. It makes me question if what is being marked as needed really is needed. I have purchased 2 vehicles through this dealership and get majority of the services done through this dealership but if it is not a required service that has to be done at a Nissan dealership I dont think I will be going back. More

Great Service Alex in the service department took great care of us. He had our visor changed and door hatch fixed in no time. Thanks I will recommend others to come Alex in the service department took great care of us. He had our visor changed and door hatch fixed in no time. Thanks I will recommend others to come to Temecula Nissan. More

Alex was EXCELLENT!!!!! Alex was excellent in assisting me with getting service completed on my vehicle. From start to finish he kept me updated. All service reps were frien Alex was excellent in assisting me with getting service completed on my vehicle. From start to finish he kept me updated. All service reps were friendly and professional. Excellent service experience. More

Quick and friendly service Came in for my oil change and had great customer service from the moment I pulled up to the moment I got back in my car and drove off. Came in for my oil change and had great customer service from the moment I pulled up to the moment I got back in my car and drove off. More

Friendliness Every time I have gotten my car serviced, I always had a great experience. I have no problems checking in for my appointment and they honor my coupon Every time I have gotten my car serviced, I always had a great experience. I have no problems checking in for my appointment and they honor my coupon all the time with no problems. The service tech informs me what needs to looked at so I am aware for the next service. More

Alex is the best!!!! Takes care of the customer!!!!! Alex is the very best! He always puts the customer concerns first and is always very pleasant! I would recommend him always with high standards! He i Alex is the very best! He always puts the customer concerns first and is always very pleasant! I would recommend him always with high standards! He is the BEST!!!!! More

Above and beyond They are always upfront and curtious. Alex always makes me feel like a friend and valued customer. Lonnie the tech is great as well with explaning thi They are always upfront and curtious. Alex always makes me feel like a friend and valued customer. Lonnie the tech is great as well with explaning things. More

Wheel alignment Vehicle was pulling to the right. Took back to have them fix it and they did. Would recommend them to any one to service their car Vehicle was pulling to the right. Took back to have them fix it and they did. Would recommend them to any one to service their car More

Friendly and Efficient Staff was very helpful and very friendly. Made me feel very comfortable. They were also very thorough with the service as vehicle came back cleaner th Staff was very helpful and very friendly. Made me feel very comfortable. They were also very thorough with the service as vehicle came back cleaner then when I had it before. Overall great atmosphere they’ve created for their customers. More

Excellent Service! :) They took the time to do it right! My Infiniti G35 runs great. I am very satisfied with the service. Temecula Nissan gets an A+++ They took the time to do it right! My Infiniti G35 runs great. I am very satisfied with the service. Temecula Nissan gets an A+++ More