Temecula Nissan - Service Center

As always another great visit This was a little different because they couldn’t reach enterprise maintenance to get authorization but it was completed on time as promised. Next tim This was a little different because they couldn’t reach enterprise maintenance to get authorization but it was completed on time as promised. Next time they could verify that all the indicators on the dash are all reset so I don’t have to return to have someone to reset them. More

Great Great customer service at its Best. Extremely happy!! Have to say that this dealership is one of the best dealerships I've ever been to. my concerns were all answered and the customer service was amazing. Have to say that this dealership is one of the best dealerships I've ever been to. my concerns were all answered and the customer service was amazing. THANKS so much!!! 10 stars More

Excellent Customer Service! Prompt attention to my service needs and exemplary customer service from Manager to Cashier makes working with Temecula Nissan enjoyable. Alex, Servic Prompt attention to my service needs and exemplary customer service from Manager to Cashier makes working with Temecula Nissan enjoyable. Alex, Service Rep, took care of rental and had me on my way quickly. Next day I received the same great service upon my return to collect my car. More

Good service Went in for a key fob they were quite busy at 9:30 am they gave me an estimate about an hour and half which I decided to stay and wait. They periodic Went in for a key fob they were quite busy at 9:30 am they gave me an estimate about an hour and half which I decided to stay and wait. They periodically came out to advise me on the progress of my service. Cashier was very friendly and helpful. They have a nice clean waiting area and have coffee and donuts available. More

Excellent Great staff, thank you so much for all your help with getting me a rental while my car was being worked on. And thank you for keeping me updated on th Great staff, thank you so much for all your help with getting me a rental while my car was being worked on. And thank you for keeping me updated on the progress of my vehicle. More

It was awesome and fast The rep was honest and understanding, even asked about my family. I like to work with people who cares about the customer. Gave me advice about my oil The rep was honest and understanding, even asked about my family. I like to work with people who cares about the customer. Gave me advice about my oil and the difference in both. More

Excellent Great customer service , employee very friendly. Customer meet expectations. Through teamwork and individual. The facility are excellent, they provid Great customer service , employee very friendly. Customer meet expectations. Through teamwork and individual. The facility are excellent, they provide refreshments for the customer. WiFi are great. Employee are very attentive to their customer. We meet our expectations excellent. Quality and accommodating . More

Oil change I had Oiler prints on my hood. And oil boots prints on my door jam. I think they need a inspection before it go out the door. I had Oiler prints on my hood. And oil boots prints on my door jam. I think they need a inspection before it go out the door. More

Poor customer service This review is solely based on one agent there. First arriving there for my appointment we were greeted by one good agent but as soon as he directed u This review is solely based on one agent there. First arriving there for my appointment we were greeted by one good agent but as soon as he directed us to the one I had the appointment with, the guy did not even acknowledge us. I understand you are in the middle of something but customer service is about acknowledging the customer and letting them know you will be right with them. After 5 or more minutes he finally acknowledged us and began the process. During the 2 1/2 hours of waiting for our car not once did the agent come in to let us know how much longer we had to wait nor what recommendations they had for our car. It was after the cashier called us to pay did he come downstairs and say oh hey your car is going to also need these things soon and he walked away. As we walked outside we did not see our car by this time the cashier was gone and when I went inside to ask where my car was the agent was not there. Another agent the first one to greet us I think his name was Tim Nelson ended up helping me locate my car. The whole time while waiting for our car my husband and I witnessed other agents coming in and out and giving their customers updates on their cars and would sorry it's taking so long but ours was no where to be seen. So very disappointed. More

good service but long wait for shuttle service Alex was great to work with; too long of a wait for shuttle service. It was reported that staff was short-handed and that led to delay that I experien Alex was great to work with; too long of a wait for shuttle service. It was reported that staff was short-handed and that led to delay that I experienced. More