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Temecula Nissan - Service Center
Temecula, CA
2,290 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,290 Reviews of Temecula Nissan - Service Center
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August 21, 2019
Victor was great, his team created concern Victor is a great representative of the company. He is realistic with his goals and what he can do for the customer. However, some communication err Victor is a great representative of the company. He is realistic with his goals and what he can do for the customer. However, some communication errors took place while I was dropping off my first car to be taken care of that show a disparate level of service in the back. Victor informed me that a sensor had to be replaced, assuaging my worst fears that something worse had gone wrong with my car. I asked him to do an oil change while they were conducting the repair. However, when I received the car on Monday the oil change was not on the paperwork and had not been done. Also, the paperwork indicated they had fixed my tire pressure, one was low, but that also had not been fixed. Sometimes these things happen, I had my car serviced at my normal location after, and I brought in the Rogue the next weekend. Victor saved the day on this one, because if I had similar problems the second time with the Rogue I would have more serious concerns with this service department as a whole. More
by rackleyshawn99
Verified CustomerEmployees Worked With
Victor Fernandez
August 20, 2019
It was efficient and effective. My service representative was on point with ordering the necessary parts. And communication was always there until completion. Victor I believe was hi My service representative was on point with ordering the necessary parts. And communication was always there until completion. Victor I believe was his name. Very professional guy. Thank you for the hard work. More
by GABYVALDIVIEZO73
Employees Worked With
Victor
August 20, 2019
Recomendación Una atención buena, personalizada, honrada y ante todo trabajan rápido. El único problema es el poco espacio que hay para estacionamiento. La zona est Una atención buena, personalizada, honrada y ante todo trabajan rápido. El único problema es el poco espacio que hay para estacionamiento. La zona está muy pequeña. More
by ADRIANA1
Employees Worked With
Victor Fernandez
August 20, 2019
Awesome No matter if I come in for a big service or little one Jose always take care of me needs....People like that are far and in between. The service dept No matter if I come in for a big service or little one Jose always take care of me needs....People like that are far and in between. The service dept is also great. Bottom line is that everyone at Nissan is awesome. I’m just happy that when I need to come in I know Jose will take care of me and my needs for the car More
by AJONES24
Employees Worked With
Jose , Jeremy Young
August 19, 2019
Excellent service I had known that I needed the car aligned, struts, shock other maintenance to the tires For over 2 years. My check engine light had came and so I ha I had known that I needed the car aligned, struts, shock other maintenance to the tires For over 2 years. My check engine light had came and so I had to get it fixed. Since I own the vehicle for over 4 years I never had those items repaired. I had got a quote from Pep Boys for $3500 2 years ago so I just avoided it. I had used Nissan for some major repairs to the transmission and so I went back to them. The cost for everything that Pep Boys had quotes plus the oil change was $1100. My car ride smoothly. Alex C. Remembered me from the service He did last year. He was ever so professional friendly and informative. As a mom I am so glad they do not take advantage of me. When I came in there was a huge line of cars, but when I went into the office they had me done in 10 mins. Absolutely best and very trustworthy service. More
by mariadean951
Employees Worked With
Alex C.
August 18, 2019
Tim in service was excellent made my visit convent, Tim is service was great in helping me to service my car. I am handicap so it’s hard for me to get around,walk or stand Tim was great to make it easy Tim is service was great in helping me to service my car. I am handicap so it’s hard for me to get around,walk or stand Tim was great to make it easy for me ., More
by YAMONA11
Employees Worked With
Tim in Service dept.
August 18, 2019
Please see my email send to the customer service rep There are many things that were frustrating about my experience. I was working with Victor. I told him I was there for routine maintenance and tha There are many things that were frustrating about my experience. I was working with Victor. I told him I was there for routine maintenance and that some lights were out on the car. When he went over the initial estimate ($1700) I told him that was way to much for me to pay and I would like to split things up over a few services. He said he rearranged things and gave me some discounts and then quoted me $1400 which I agreed to. I told him I would pick up the vehicle the next morning (Friday the 16th). I get there the next morning at 6:45 a.m. and the vehicle is not ready (I was not given a call the night before or that morning so I could have not gotten up early before work to be there). Victor then calls me and tells me the work has been done but the lights that needed replacing were going to be another $500 or so (a head light and 2 fog lights). I told him to just replace the head light which then brought me back to $1700. When I got there Friday evening the paperwork was still not done. I am unclear why Victor gave me a $1400 price knowing that it did not include replacement of the lights that were out. Replacing the lights would get me back to $1700 which was too much for me to spend but I was stuck because I can't be driving the car at night without a headlight. I then get in my car this morning and notice that the interior light (which I had told Victor about) was not fixed. This was not a good experience. This was a huge amount of money to spend on a car and I don't feel like the cost was fairly disclosed and I got backed into doing this. My car is an Infinity and I don't need to bring it to Nissan and may start going back to Escondido. More
by KMucwhoski
Employees Worked With
Victor
August 17, 2019
Great Staff and Service Alex in the service dept is great! Got my car in and out in 2 hours. Amanda who does the car rental service is amazing! Had everything ready for me to Alex in the service dept is great! Got my car in and out in 2 hours. Amanda who does the car rental service is amazing! Had everything ready for me to sign when I pulled up to drop off my car. More
by TONGABEAR
Employees Worked With
Alex and Amanda
August 17, 2019
Can’t Do The Basics I purchased a contract to get oil changes and carwashes, all I expect it to get exactly what I am paying for. I am formed a serious heart to know th I purchased a contract to get oil changes and carwashes, all I expect it to get exactly what I am paying for. I am formed a serious heart to know that I have had nothing but bad experiences here so I think just said they pay attention to what is required. When I came to pick up my car Ricky didn’t want to change however the car was not washed ! The service rep been attached to it honey does the carwashes are never good at this location due to the machine but it was washed; The service rep then attempted to inform me that the carwashes are never good at this location due to the machine but it was washed; however, I was still able to teach and preach from the mechanic on the hood along with taking a look at the roof of the car that was completely 30 indicating no rush whatever attempt it. Again this location continues to bully disappoint and all aspects of the auto Service and sales business More
by louis-ramirez
Employees Worked With
Jeremy Young
August 16, 2019
Awesome staff I made my appointment, got my car right in for an oil change and I was processed lickity split. Alex was the one helping me and he was fast, efficient I made my appointment, got my car right in for an oil change and I was processed lickity split. Alex was the one helping me and he was fast, efficient, and friendly. I chose not to wait for my car to be finished and made arrangements to have my keys given to the sales department which made life easier for me to pick up later. Everyone that works there seems to be helpful and pleasant. They all seem to have one goal and that is to make the customer happy. More
by Victoria
Employees Worked With
Alex
