Temecula Nissan - Service Center

The oil change was great. My issue is that the last time I brought my Armada in to the service department at Temecula Nissan was because I was hearing a metal on metal rubbin My issue is that the last time I brought my Armada in to the service department at Temecula Nissan was because I was hearing a metal on metal rubbing noise coming from the driver side wheel and that I wanted to fix this issue before taking my family on a road trip from California to Utah. A technician reviewed the issue and said it was my tire rubbing the wheel well. I told them that I did not agree because that wouldn't create a metal on metal squeaking sound. They deemed that there wasn't a problem and I was safe to take my family on a road trip. A few days later, I have my wife, 5yr old and 2yr old in the Armada on our road trip to Utah. Shortly after passing Barstow on the 15fwy going 75mph, my steering wheel starts to shake violently and the metal on metal rubbing sound was very loud. The auto 4WD engaged at 75mph and would not disengage due to the drive side front tire wobbling as it turned. I pulled over immediately and luckily Nissan of Barstow was just a couple miles away. Long story short, the tech and service team at Nissan Barstow was amazing. They found out that the metal on metal sound was from a blown wheel hub NOT my tire rubbing on the wheel well. We ended up changing our vacation itinerary due to parts not being available until the next day but service was awesome and they had us back on the road 24hrs after bringing our Armada in. I explained what happened to the service rep and all I got was a, I'm sorry we didn't catch that one.". I'm not writing this review because I want anything from Temecula Nissan. I just think the technician who said the metal on metal sound was due to the tire rubbing should be held accountable for the misdiagnosis and possibly putting my family in danger. I don't mind coming back to Temecula Nissan for oil changes but for any other issues, I'll be taking my business to the dealership I purchased our Armada at, Buena Park Nissan. More

Tech literally told my daughter could be killed if didn’t do repair, killed? Really do repair, killed? Really More

Alex C is top notched such a great guy to work with explains what’s going on and doesn’t leave anything out. Appreciate his willingness to work with those who don’t know a lot of the details of the car explains what’s going on and doesn’t leave anything out. Appreciate his willingness to work with those who don’t know a lot of the details of the car situation. It’s why I go to him for my Nissan needs!! Appreciate all your help Alex!! More

I have received nothing short of excellent service since I have bought my car from Temecula Nissan. I have bought my car from Temecula Nissan. More

I always get fast and friendly service when I take my Nissans in for servicing. Nissans in for servicing. More

The work was done very professionally. The technician was also patient and professional. Well done! The technician was also patient and professional. Well done! More

I always get great service and this last visit was just the same Alex did a great job we are very happy with the repairs made the same Alex did a great job we are very happy with the repairs made More

Everything went smooth. And they were, they were real helpful answer all my questions. And they were nice. And they were, they were real helpful answer all my questions. And they were nice. More

My recent visit was excellent and I appreciate the help from Ms Denise. She was friendly and easy to speak with. I hope to have her help me the next time I visit. Thank you from Ms Denise. She was friendly and easy to speak with. I hope to have her help me the next time I visit. Thank you More

Kimberly Crawford was very helpful and very good at her job. As for the repairs I am not a mechanic though I would like to believe that the work was actually needed and done properly. job. As for the repairs I am not a mechanic though I would like to believe that the work was actually needed and done properly. More