Temecula Nissan - Service Center

Worst service I've ever experienced Worst experience ever. I have been using this dealership for over 20 years. I will not step foot back in the store after the way I was treated. Fir Worst experience ever. I have been using this dealership for over 20 years. I will not step foot back in the store after the way I was treated. First off I had an appointment at 9:15 for an oil change and to have them look at my drivers door handle which was broken. The service advisor quickly stated that my warranty had expired. I bought the lease out in October of last year and at that time purchased a warranty. He told me unless I could give him the information he could not help me. Even though I purchased the car at THAT dealership and they should have paperwork. I had to go to the sales department aske them to pull my file and please give me a copy of my warranty which I then had to hand deliver to the service department. He then suggested a bunch of work that he said needed to be done. Fuel injection, brake fluid, transmission fluid and more. I told him I could not afford that at this time and just wanted the oil change and door handle fixed . After 2 hours he approached me and told me I needed ALL new tires and handed me a print out of what that would cost, That was just over $800.00. I again told him I was not ready at that time and just wanted the oil changed and my door handle fixed. He finally came to me and said he couldn't get through to the Warranty company but would continue to call the following day. He was going to get my paperwork together. After another 30 minutes I had to go back upstairs and stand next to him in order to get him to finally complete my paperwork for my oil change. He then said I'm only going to charge you $40.00 for your oil change because of all the trouble, but 'MAKE SURE IT REFLECTS ON MY SURVEY" . I then received a call from him the following day telling me my door handle wasn't covered and the cost was $425.00 but he would do it for $400.00 out the door. I then called Pedder Nissan and asked for service and the price to install a new door handle on my 2017 Sentra and they came back with a price of $332.00!!!! Oh the best part is after I left Nissan I went directly to Mountain View Tire in Menifee and asked what it would cost for 4 new tires. They came out looked at my tires and said they wouldn't sell me tires for at least another 10,000 miles. I DID NOT NEED THEM!!! What tire store would refuse to sell me tires if I needed them. NO TIRE STORE!! At this point I trust NOTHING Temecula Nissan Service Advisors have to say and I don't even trust that my door handle isn't really covered and that I may have been lied to about that! My appointment for my oil change was at 9:15 a.m. I was held there until 12:15!! What was the purpose of an appointment. When I questioned that, Michael said well, a lot of people have come in for oil changes today. WHAT?!?!?! TOTALLY UNPROFESSIONAL FRMO BEGINNING TO END!!! More

Great Customer Service Had my car towed in, transmission out. They got me right in, rental car that day, my car was completed the next day. They didn’t try to push a bunch o Had my car towed in, transmission out. They got me right in, rental car that day, my car was completed the next day. They didn’t try to push a bunch of services I didn’t need. Tim was amazing! More

Parts department Great! Great! Great! Parts department is so easy, friendly and on point when it comes down to getting your parts. Highly recommend getting parts from Great! Great! Great! Parts department is so easy, friendly and on point when it comes down to getting your parts. Highly recommend getting parts from Nissan Temecula! More

Found out that my vehicle had multiple recalls and they knocked them out for me quick and easily. Staff was awesome and helpful and let me know what needed to be done to be fixed. knocked them out for me quick and easily. Staff was awesome and helpful and let me know what needed to be done to be fixed. More

oil change The service area looked clean. Everyone was busy on the phone, but Tim called me over anyway to sign me in. Tim and team were kind and efficient. Than The service area looked clean. Everyone was busy on the phone, but Tim called me over anyway to sign me in. Tim and team were kind and efficient. Thank you also for not having your employees masked!!!!!! More

unhappy because the service department ordered the tire saturday before my appointment on wednesday. when i arrive they are not sure where the tire is saturday before my appointment on wednesday. when i arrive they are not sure where the tire is More

Very fast and efficient team. Glad I made the right choice on coming to Temecula Nissan. Would recommend to many others who need work done. choice on coming to Temecula Nissan. Would recommend to many others who need work done. More

awesome Timothy Nelson from the service department was very helpful and he answered all my question, because of the excellent service I deftly recommenced th Timothy Nelson from the service department was very helpful and he answered all my question, because of the excellent service I deftly recommenced this dealership to everyone. More

awesome service As always Tim Nelson has helped me and provides outstanding service. I will continue to bring both my Nissan vehicles here for service and repairs. As always Tim Nelson has helped me and provides outstanding service. I will continue to bring both my Nissan vehicles here for service and repairs. More

I came in for an oil change and tires rotation 6/16/20 Timothy Nelson was the one who helped me .this isn’t the first time Tim has helped me and every time he has been very helpful and knowledgeable. He i Timothy Nelson was the one who helped me .this isn’t the first time Tim has helped me and every time he has been very helpful and knowledgeable. He is very polite and makes his customers smile .he has very good customer service skills. Everything I asked to be done was finished in a very timely manner. More