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Temecula Nissan
Temecula, CA
2,704 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,704 Reviews of Temecula Nissan
October 31, 2019
Fleet vehicle fix Alex Campagna is the biggest reason I come back to the dealership. He is always professional and courteous. He continually keeps me updated and doesn’ Alex Campagna is the biggest reason I come back to the dealership. He is always professional and courteous. He continually keeps me updated and doesn’t make me chase him down for a status update. In my last review the dealership stated that they were happy I had a good experience. If not for Alex, I wouldn’t have. Most of the service department I have interacted with are rude and dismissive. More
by WATERSTC
Verified CustomerEmployees Worked With
Alex Campagna
October 31, 2019
Improved Service Process Temecula Nissan has made some changes to their service process that I feel improves service and communication between the customer and service represe Temecula Nissan has made some changes to their service process that I feel improves service and communication between the customer and service representative. Good show! More
by Barbara
Employees Worked With
Jose Favela
October 31, 2019
Fast, great service Dropped by for periodic service maintenance, was accomodated immediately, informed me about the scheduled services needed. Had my oil changed etc. I Dropped by for periodic service maintenance, was accomodated immediately, informed me about the scheduled services needed. Had my oil changed etc. I even asked them to put the plates for me, returned my car washed. Thanks Nissan. More
by eavcolima
Employees Worked With
Tim, Thomas, Mike
October 30, 2019
Great dealership My visit to the dealership was wonderful and only place I take my cars . Steve answer all of my concerns . He’s a wonderful service advisor My visit to the dealership was wonderful and only place I take my cars . Steve answer all of my concerns . He’s a wonderful service advisor More
by DONNACAUDILLO
Employees Worked With
Steve Castaneda
October 30, 2019
Program additional key fobs Explanation of the process was inadequate. My wife was stranded in the parking lot of her work at 8PM with a key fob that would not work. She had to t Explanation of the process was inadequate. My wife was stranded in the parking lot of her work at 8PM with a key fob that would not work. She had to take a taxi home to get the keys I just had programed. It would have been nice if I had been told that I needed all the keys to complete the the reprograming. More
by CRAFT3884
Employees Worked With
Victor Fernandez
October 30, 2019
Oil Change Fantastic Service Yesterday I took my nissan sentra for an oil change and Nissan provided exceptional customer service. I will bring my car for future maintenance. +10 Yesterday I took my nissan sentra for an oil change and Nissan provided exceptional customer service. I will bring my car for future maintenance. +10 More
by Daysoul303
Employees Worked With
Timothy Nelson
October 30, 2019
Great place, excellent service I was in a rush to get my oil change and I didn't schedule an appointment I get there and they were super busy but Victor Fernandez was so nice and po I was in a rush to get my oil change and I didn't schedule an appointment I get there and they were super busy but Victor Fernandez was so nice and polite . He took care of my car right away. More
by MARIBELROMERO8690
Employees Worked With
Victor Fernandez
October 29, 2019
car buying experience good leadership with people friendly atmosphere good energy overall not a bad experience with a car dealership fair prices for what you receive ov good leadership with people friendly atmosphere good energy overall not a bad experience with a car dealership fair prices for what you receive overall a pleasant experience More
by LADYDIX71
Employees Worked With
Freddie Villegas, Eddy Aria
October 29, 2019
Great experience Tim was amazing. Constant communication, help with insurance and warranty. Most important was I had started a new job and had to drop off the car at Tim was amazing. Constant communication, help with insurance and warranty. Most important was I had started a new job and had to drop off the car at 7 am, rent a car and get to work by 9 am (Riverside) I made it to work early and was able to text Tim throughout the day. He turned lemons into lemonade. More
by KIMMYREYANN
Employees Worked With
Tim Nelson
October 29, 2019
Warranty work with long turnaround Brought my 2017 Altima in with transmission issues covered under my extended power train warranty. Engine light was on. After 3 hours, it was determin Brought my 2017 Altima in with transmission issues covered under my extended power train warranty. Engine light was on. After 3 hours, it was determined the issue would be covered. I was advised it would take 2-3 days to repair. I was not updated and had to repeatedly call to get updates on the status of my vehicle. After a week and a half of no updates, I called again and was initially advised that the parts were still not in. I had received an email a couple days prior advising that the parts were in. After one of the techs called the parts department, it appears there was a “miscommunication” and the parts were in fact in and ready. They were able to repair the vehicle the next day. Overall, communication and organization by the service department is terrible. I was over promised and under delivered. Based on reviews on Yelp, it appears there is a common theme with the service department. When I picked up my car, no one explained the repairs or the inspection results. I had to track down my service adviser to get this info. I will never take my car to this dealership again. Additionally, they provided me a Kicks as a rental during this time. That car is terrible (agreed by a service advisor). At least give me a comparable car if you are going to keep my car for over a week. More
by LINKAGE858
Employees Worked With
Tim
