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Temecula Nissan

Temecula, CA

4.4
2,712 Reviews

41895 Motor Car Pkwy

Temecula, CA

92591

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Showing 2,712 reviews

January 17, 2026

Won't sell me a car, because I didn't want the accessories ($4800) , optional....i was already approved by my bank,- dealer didn't like that.. makes no sense.. just false advertisement on their More

by Picas1017
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Raul Perez, Maria Fuentes, Kham Phengmeuangkhoun
Jan 18, 2026 -

Temecula Nissan responded

Dear Picas1017, Thank you for taking the time to share your experience. Your feedback is extremely important to us, and I want to personally address your concerns and clarify any misunderstandings. First and foremost, I sincerely apologize that your visit did not feel as welcoming as it should have. We strive to ensure that every guest feels valued and respected, and I regret if we fell short in your case. I have spoken with Cesar Perez, our General Sales Manager, and Francisco Panuco, our Sales Manager, who are both currently on duty. Even though it is Saturday and I am typically off weekends, as the General Manager I remain deeply involved when it comes to customer satisfaction, as our goal is to earn your trust and hopefully become your dealership of choice for you and your family for years to come. I understand there was some confusion regarding the optional accessories and also the financing terms from what I was made aware of. I want to assure you that the add-ons are not mandatory and completely optional, and we are absolutely open and willing to work out a deal with you—without the accessories, if that is your absolute preference. It does appear however based on your review that there may have been some misunderstanding primarily with regards to the financing of the vehicle from what I was told, rather than the accessories in themselves. Please keep in mind that our dealership offers vehicles at highly competitive prices, often with deep discounts that can result in significant losses for us which no other dealership can match by in some cases thousands of dollars. To make these drastically reduced prices possible, some discounts and incentives are tied to financing the vehicle through our preferred lending partners, which allows us to receive certain manufacturer incentives to help offset these deep discounts and losses. These requirements only apply to specific promotions and are always clearly disclosed, but I apologize if this was not communicated clearly enough during your visit. However, If you would still like to take advantage of this weekends special discounted pricing on that unit, or if you have any questions about the purchasing process, I warmly invite you to please return to the dealership and ask for Francisco Panuco directly. He is aware of your review and is more than willing to assist you personally and clarify any misunderstandings. Raul, who assisted you during your visit, also extends his apologies for any miscommunication about the accessories. His intention was only to highlight the value and labor invested in installing them and warranty and cash offerings they provide you in the event of an incident like a total loss or similar on these items, which that being said rather than removing them—which would increase our overall loss on the vehicle—he aimed to offer you the accessories at a significantly reduced price, his intent was not to make you feel pressured in any way. Ultimately, our goal is to ensure you are completely satisfied with your purchase and experience with us! Once again, I sincerely apologize and invite you to reach out to me directly if you’d like to discuss this further or schedule another visit. We truly value your feedback and hope to have the opportunity to welcome you back this weekend. I can be reached at (951) 972-8400 Ext. 6001 or by email at GM@TemeculaNissan.com.

Jan 23, 2026 -

Temecula Nissan responded

Good afternoon, My name is Melissa Roldan, and I am the Director of Customer Experience at Temecula Nissan. I would truly appreciate the opportunity to speak with you directly, review what occurred, and see how we can make this right. Please feel free to contact me at (951) 972-8400 ext. 6002 or via email at mroldan@temeculanissan.com at your convenience. We strive to be transparent and respectful of our guests’ time, and I sincerely apologize that this was not reflected in your experience. I value your feedback and hope we have the opportunity to connect and address your concerns personally. Sincerely, Melissa Roldan Director of Customer Experience Temecula Nissan (951) 972-8400 ext. 6002 mroldan@temeculanissan.com

January 10, 2026

Did not honor their online price and tried to sell me the vehicle for $4,000 more than their website listed it for. Liars and scammers. Sales managers Fransisco and Raul lied to us and tried to claim the veh More

by Temecula Nissan are liars
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Francisco Panucco, Raul Perez
Jan 15, 2026 -

Temecula Nissan responded

Hello, Thank you for sharing your feedback. We’re genuinely sorry to hear about your recent experience and the frustration it has caused you. At Temecula Nissan, we strive to be transparent and fair with every guest, and it’s concerning to learn that you feel your experience did not reflect those values. Because your review was posted anonymously, we’re unable to reach out to you directly or look up your visit in our records. We would appreciate the chance to investigate your concerns further, especially regarding the online pricing and your interaction with our team members. If you’re willing, please contact us with your information or any additional details. Additionally, you are welcome to reach out directly to our Director of Customer Experience, Melissa Roldan, at MRoldan@TemeculaNissan.Com. Melissa is dedicated to assisting our customers and will be happy to help address your concerns personally. Thank you again for bringing this to our attention. We value your feedback, and we hope to have the opportunity to make things right. Best regards, Sergio A Beltran, General Manager

October 24, 2025

I feel deceived buying at your company. Did not explain from the beginning that I am the only one on the contract and did not include my husband on the DMV side. And did not diacuss the tot More

by Elijah0204
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Francisco Panucco
Dec 15, 2025 -

Temecula Nissan responded

Hi Elijah, Thank you for taking the time to share your feedback. I’m truly sorry to hear about your recent experience with us at Temecula Nissan, and I want to sincerely apologize for any frustration or disappointment you’ve felt. At Temecula Nissan, we always strive to provide transparent, customer-focused service, and it’s clear we fell short in your case. I understand your concerns regarding the contract and DMV paperwork not reflecting your husband’s information, as well as the lack of a clear discussion about the total payment. This is not the standard of service we aim to provide, and I apologize for any confusion or inconvenience this caused. We value your feedback and would like the opportunity to make things right. If you are willing, I’d appreciate the chance to speak with you directly to better understand what happened, address your concerns, and see how we can resolve any outstanding issues for you. Please feel free to reply to this email or contact me so we can work together toward a solution. Thank you again for your honesty. Your experience is important to us and will help us improve our processes for all customers. Sincerely, Sergio A Beltran General Manager

October 01, 2025

Great job and very honest and help me out on what I need thank you so much Temecula Nissan More

by cruzerwin1122
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dilan , Biff Gordon, Jacob Little, Oscar Panucco, Cesar Perez, Francisco Panucco, Riley Smith, Raul Perez, Melissa Roldan, Christian Pinaglia, Eric Rude
July 28, 2025

Highly Recommend Temecula Nissan and Damien Soto! I recently purchased a car from Temecula Nissan, and I couldn't be happier with my experience. The lot had an impressive selection of vehicles, of More

by srileyrsa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damien Soto
July 23, 2025

All sales are very friendly they will do everything possible for you get a good price and a good deal. But is something I don’t like is on service department Mike is a very rude person he doesn’t show More

by Carlosaberganza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar Panucco, Cesar Perez, Francisco Panucco, Raul Perez, Eric Rude
July 21, 2025

The best customer service EVER. They took the time to testdrive a few cars and they were so good we left with a new car instead of used. Totally went out of there way to accomidate More

by Segoviaanabel951
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Perez, Raul Perez
March 21, 2025

TAKE YOUR BUSINESS ELSEWHERE! I traded in my car in January, the sales rep promised to reach out to my bank to pay off my previous loan and add it to the new loan. I followed up w More

by Angelica Placencia Perez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Riley Smith, Melissa Roldan
Mar 26, 2025 -

Temecula Nissan responded

Hello Angelica, we sincerely apologize for the frustration and challenges you have faced. This is not the normal operation of Temecula Nissan, and we regret that your experience did not meet our standards. We are glad to hear that you were ultimately able to receive the information you needed. We truly value your business and hope to have the opportunity to earn it back in the future.

December 15, 2024

Greg in service was an amazing help. Go see him for anything you need done on your vehicle! More

by Jacob W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Langelier
Dec 20, 2024 -

Temecula Nissan responded

Hi Jacob, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.

December 12, 2024

Alex the service manager is awesome, I have been coming to him for years for my Nissan trucks. He's no xx, tells you how it is and always gets the job done ontime. Highly recommend Temecula Nissan service More

by clintmathews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Campagna
Dec 13, 2024 -

Temecula Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

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