Ted Russell Nissan - Service Center

Fast, efficient. The staff is friendly and informed. They kept me informed of my service while I waited and were efficient and fast. I have been very pleased every t The staff is friendly and informed. They kept me informed of my service while I waited and were efficient and fast. I have been very pleased every time I have been there for my routine service, More

Inability to process a simple parts return I ordered a replacement wheel for my wife's 2012 Nissan Maxima through the parts department but we traded the car before the new wheel was taken out o I ordered a replacement wheel for my wife's 2012 Nissan Maxima through the parts department but we traded the car before the new wheel was taken out of the box. I returned the wheel in it's original box on March 31st and was told that they would have to send me a check. I called on Friday, April 7th because I had not received my refund. I spoke with Josh in parts who told me that there was some confusion because the part had been ordered under Parkside KIA but the only records they had indicated that I had paid for the wheel with a personal check and he had been attempting to contact me but he had written my phone number down wrong. He again stated that they would process the return and send me a check. Today, April 15th, I called back because I still have not received the check. Again, I spoke with Josh who told me they were having problems processing the returned because the wheel was ordered under Patrkside KIA but was paid by personal check. This seems like a pretty simple matter to process the return and get me what is owed to me but the staff at Ted Russel Nissan appear to be incapable of the simplest of tasks. If this matter is not resolved quickly, I will not be doing ANY further business with any Ted Russell dealerships! I do not recommend anyone doing business with this dealership. More

Worst dealership and service Extremely rude and untrained people - from front desk to management. STAY AWAY!! If you want to wast your time and money, then go to Ted Russell Nissa Extremely rude and untrained people - from front desk to management. STAY AWAY!! If you want to wast your time and money, then go to Ted Russell Nissan. I had to deal with several times with this dealership for various issues. Worst people... More

great place and great people This place has helped us buy three cars now. Thank you Shane Anderson and RJ for all the great work you do. These two worked hard to get us the car we This place has helped us buy three cars now. Thank you Shane Anderson and RJ for all the great work you do. These two worked hard to get us the car we wanted, now my family has a brand new 2017 pathfinder . couldnt have got it anywhere else. Thank you! More

bad price quote I had an appointment for a tuneup on my 2013 Sentra. I was told there were 2 types of tuneups one for cars with plate that had to be removed to get t I had an appointment for a tuneup on my 2013 Sentra. I was told there were 2 types of tuneups one for cars with plate that had to be removed to get to spark plugs other type no plate had to be removed. I was told my was the later & was quoted a price of $188 plus tax. When I got there for service I was told I had the other kind & it would cost over $250 plus tax. They weren't going to stick to the original quote so I didn't get done there. They will never get another cent from me. Bob B. More

Terrible experience all around Purchased a new Altima in '14. Finance manager who could barely communicate in English assured us multiple times he knew how to calculate and pay our Purchased a new Altima in '14. Finance manager who could barely communicate in English assured us multiple times he knew how to calculate and pay our taxes and to transfer a tag. Dealership charged twice the actual amount and would have kept it if we didn't catch it. Caught it because they didn't even pay the taxes or file the paperwork, and the state sent us a letter saying the vehicle isn't legal to drive. Took many hours of our personal time to fix this on our own after dealership charged us a document fee for doing it. Two years later, transmission is faulty and needs to be replaced because vehicle shuts off at stop lights. Returned to dealership because they sold my wife a scam warranty that's supposed to cover such issues that are obviously no fault of our own. Vehicle's computer doesn't send the "correct code" to replace transmission, although service department is sure it needs to be replaced. No rental vehicle was provided, even though it will take weeks to fix and we live over two hours from Ted Russell Nissan. Service drives vehicle and suggests my wife come get the car and drive it when it randomly turns off, making it seriously dangerous to drive. Worst experience imaginable with all aspects of this vehicle purchase. Will likely have to get an attorney involved to make this right...Sales manager drives up in his $100k sports car and brags about how much his payment is. My advice: stay clear of Ted Russell Nissan unless you're comfortable making these arrogant scammers more money. As a lending officer, this is the type of dealership we do not allow our clients to buy from. More

Great quick service without appointment I had a bad battery and dropped by the dealer to get it replaced. The service advisor Scott Atkinson got my truck in right away, the battery was repla I had a bad battery and dropped by the dealer to get it replaced. The service advisor Scott Atkinson got my truck in right away, the battery was replaced and I was back on the road in 30 minutes. More

Great oil change Oil change was very fast. People were courteous. I got a free oil change for filling out a survey I had completely forgotten about! Couldn't have been Oil change was very fast. People were courteous. I got a free oil change for filling out a survey I had completely forgotten about! Couldn't have been better. More

Free oil change 4 survey Ted Russell Nissan Service Dept offerred a free oil change for a survey; however, the Customer Relations Manager doesn't honor the oil change. I have Ted Russell Nissan Service Dept offerred a free oil change for a survey; however, the Customer Relations Manager doesn't honor the oil change. I have never had any dealership flip flop like this. 99% of the time the customer is always right, but then there is the exception. Very disappointed!! More

a NIGHTMARE waiting to happen. I recently bought a Maxima through a dealership (not this one), while I was out in Knoxville my car started to overheat. So I immediately thought to l I recently bought a Maxima through a dealership (not this one), while I was out in Knoxville my car started to overheat. So I immediately thought to look up the nearest Nissan dealership. Ted Russell Nissan was the closest one to me. I drove there and met two men. They came off as nice at first. Then I had to sign paperwork for the diagnosis to be done, which was $89.95. Waited about an hour or more for them to tell us what was wrong with my car, then Mr. Shannon Casey comes to tell us what's wrong. He's trying to rush us to come up with a decision. We don't have a whole lot of money anyways, but we ask how much the part is and when it would be fixed. He said with everything together would be $600+ and it may not get there until a day or so. We told him we would think about it and he went and ORDERED the part without our approval. Then when we discovered we could get it done half the price else where, he said that we couldn't do that. He belittled me and talked to me like I was ignorant. We then spoke to Mr. Hood, who is the service director, and he had Mr. Casey come in and listened to both stories and said that there were "witnesses" who said we said he could order the part. Mr. Hood took off the labor fees, but we still had to pay for a part AND pay the tow truck driver who was coming to pick the car up. This place is nothing but a SCAM and all they want is your MONEY. They have no respect and care for you or your vehicle. I would not recommend it AT ALL. Shannon Casey was an arrogant you-know-what and when I went to pick my keys up, he was RUDE all over again. Definitely will NEVER use Ted Russell Nissan again and I have definitely told everyone I know of this experience and they have lost business. More