Ted Russell Nissan - Service Center

very professional Penney Sweet was very helpful, reassuring and knew what she was talking about. She cared about me being satisfied with the work performed. I would te Penney Sweet was very helpful, reassuring and knew what she was talking about. She cared about me being satisfied with the work performed. I would tell others about my visit and recommend her. More

09 Murano Service Ted Russell group have been very helpful. My last visit was simply to get a tech to verify that the tilt/telescope function was inoperative and they d Ted Russell group have been very helpful. My last visit was simply to get a tech to verify that the tilt/telescope function was inoperative and they did so promptly and at no charge. I’ve had both vehicles serviced there for routine oil changes, and they’ve always done what I’ve requested with minimum upsell pressure. Thank you, Doug Hays (09 Murano and 2016 Frontier 4x4) More

Oil change Came in today for an oil change. Very friendly staff and quick service and a comfy area for waiting. Love my Rogue I purchased here last year. Came in today for an oil change. Very friendly staff and quick service and a comfy area for waiting. Love my Rogue I purchased here last year. More

"Fast, and friendly service." The staff of Ted Russell Nissan were friendly and provided me with fast and excellent service. They fixed my recalls without delay and explained in d The staff of Ted Russell Nissan were friendly and provided me with fast and excellent service. They fixed my recalls without delay and explained in detail what they were going to have to do and other services that they could provide me with throughout the entire service process. More

Service center I purchased my car here and I continue to bring it in for service because the service department is friendly and professional. They service my car and I purchased my car here and I continue to bring it in for service because the service department is friendly and professional. They service my car and get me in and out quickly. Plus, if my car is going to be there for awhile, they drive me to my office and pick me up when my car is ready! More

Fast, efficient. The staff is friendly and informed. They kept me informed of my service while I waited and were efficient and fast. I have been very pleased every t The staff is friendly and informed. They kept me informed of my service while I waited and were efficient and fast. I have been very pleased every time I have been there for my routine service, More

Inability to process a simple parts return I ordered a replacement wheel for my wife's 2012 Nissan Maxima through the parts department but we traded the car before the new wheel was taken out o I ordered a replacement wheel for my wife's 2012 Nissan Maxima through the parts department but we traded the car before the new wheel was taken out of the box. I returned the wheel in it's original box on March 31st and was told that they would have to send me a check. I called on Friday, April 7th because I had not received my refund. I spoke with Josh in parts who told me that there was some confusion because the part had been ordered under Parkside KIA but the only records they had indicated that I had paid for the wheel with a personal check and he had been attempting to contact me but he had written my phone number down wrong. He again stated that they would process the return and send me a check. Today, April 15th, I called back because I still have not received the check. Again, I spoke with Josh who told me they were having problems processing the returned because the wheel was ordered under Patrkside KIA but was paid by personal check. This seems like a pretty simple matter to process the return and get me what is owed to me but the staff at Ted Russel Nissan appear to be incapable of the simplest of tasks. If this matter is not resolved quickly, I will not be doing ANY further business with any Ted Russell dealerships! I do not recommend anyone doing business with this dealership. More

Worst dealership and service Extremely rude and untrained people - from front desk to management. STAY AWAY!! If you want to wast your time and money, then go to Ted Russell Nissa Extremely rude and untrained people - from front desk to management. STAY AWAY!! If you want to wast your time and money, then go to Ted Russell Nissan. I had to deal with several times with this dealership for various issues. Worst people... More

great place and great people This place has helped us buy three cars now. Thank you Shane Anderson and RJ for all the great work you do. These two worked hard to get us the car we This place has helped us buy three cars now. Thank you Shane Anderson and RJ for all the great work you do. These two worked hard to get us the car we wanted, now my family has a brand new 2017 pathfinder . couldnt have got it anywhere else. Thank you! More

bad price quote I had an appointment for a tuneup on my 2013 Sentra. I was told there were 2 types of tuneups one for cars with plate that had to be removed to get t I had an appointment for a tuneup on my 2013 Sentra. I was told there were 2 types of tuneups one for cars with plate that had to be removed to get to spark plugs other type no plate had to be removed. I was told my was the later & was quoted a price of $188 plus tax. When I got there for service I was told I had the other kind & it would cost over $250 plus tax. They weren't going to stick to the original quote so I didn't get done there. They will never get another cent from me. Bob B. More