Ted Russell Nissan - Service Center

Service scam Brought my wife’s car in for a oil change. They returned telling me I need to replace the air and cabin filter as they were both in very bad shape. Qu Brought my wife’s car in for a oil change. They returned telling me I need to replace the air and cabin filter as they were both in very bad shape. Quoted me a price and I left. Went home to check the filters and as I expected they are new and in great shape. Both filters were still white and looked brand new. I called and spoke to Charles who tried to tell me I was looking at the wrong filters. I will never bring her suv or mine to them ever again. Asked for the customer service hotline number and he didn’t have one for me. Poor service. More

Worst Customer Service for such a Great Brand! We bought 2013 Nissan Pathfinder from Ted Russell. Sales Rep keep calling us to leave 10/10 review. However, where certain sale issues were not resol We bought 2013 Nissan Pathfinder from Ted Russell. Sales Rep keep calling us to leave 10/10 review. However, where certain sale issues were not resolved to our satisfaction, we reviewed with less than 9/10 review. Since then, the customer service and service department there had been horrible with us even for factory recalls, pre-paid oil-change appointments. For couple of service issues such as tires, visor and rubber moulding Ted Russel gave us quotes that are hundreds of $$$ higher than their competition just to deter us from coming there. The dealership advertises a replacement vehicle if you set up factory-recommended Warranty, but when you go there- "we do not have loaner vehicles today," which is almost everyday response. From their Sales reps to service managers, we have had horrible, rude and very un-professional experience. It is as if they forgot to smile the moment after you closed the deal. While you are making the deal, they offer you snacks and coffee, and make you comfortable but as soon as you bought the vehicle, their unprofessionalism is clearly palpable in their attitude and rudest customer service. Even Nissan recommended us to go to their competitor for future services and transferred our paid warranty to this other dealership. And we have had great experience at this other dealership- from free car wash to loaner vehicle for any service needing more than 2 hours. I will never do business with Ted Russell. I will encourage you do your homework before you go to Ted Russell. Call Nissan and ask them for the ratings of customer service. Do not let the perk based customer reviews on Google fool you! If anyone needs proofs of allegations I made, I can send them my receipts. More

got good service Murano needed AC compressor; took me immediately though it was 3:00, parts in stock, good fair price. Car fixed, washed/polished, Happy all around. Murano needed AC compressor; took me immediately though it was 3:00, parts in stock, good fair price. Car fixed, washed/polished, Happy all around. Thanks More

Over and above Went in for a routine oil change, etc....had an extra little request that they took care of—no charge! And my wait time was maybe 20 minutes. I apprec Went in for a routine oil change, etc....had an extra little request that they took care of—no charge! And my wait time was maybe 20 minutes. I appreciate the service dept going over and above what the customer expects. More

Service I have used Ted Russell's service department ever since I bought my 2014 Titan new at their dealership. I have had nothing but great service every tim I have used Ted Russell's service department ever since I bought my 2014 Titan new at their dealership. I have had nothing but great service every time. I would recommend this dealership and their service department to anyone. More

very professional Penney Sweet was very helpful, reassuring and knew what she was talking about. She cared about me being satisfied with the work performed. I would te Penney Sweet was very helpful, reassuring and knew what she was talking about. She cared about me being satisfied with the work performed. I would tell others about my visit and recommend her. More

09 Murano Service Ted Russell group have been very helpful. My last visit was simply to get a tech to verify that the tilt/telescope function was inoperative and they d Ted Russell group have been very helpful. My last visit was simply to get a tech to verify that the tilt/telescope function was inoperative and they did so promptly and at no charge. I’ve had both vehicles serviced there for routine oil changes, and they’ve always done what I’ve requested with minimum upsell pressure. Thank you, Doug Hays (09 Murano and 2016 Frontier 4x4) More

Oil change Came in today for an oil change. Very friendly staff and quick service and a comfy area for waiting. Love my Rogue I purchased here last year. Came in today for an oil change. Very friendly staff and quick service and a comfy area for waiting. Love my Rogue I purchased here last year. More

"Fast, and friendly service." The staff of Ted Russell Nissan were friendly and provided me with fast and excellent service. They fixed my recalls without delay and explained in d The staff of Ted Russell Nissan were friendly and provided me with fast and excellent service. They fixed my recalls without delay and explained in detail what they were going to have to do and other services that they could provide me with throughout the entire service process. More

Service center I purchased my car here and I continue to bring it in for service because the service department is friendly and professional. They service my car and I purchased my car here and I continue to bring it in for service because the service department is friendly and professional. They service my car and get me in and out quickly. Plus, if my car is going to be there for awhile, they drive me to my office and pick me up when my car is ready! More