Ted Russell Nissan

Disappointing I went in on a Sunday in the rain to try to find a car. I spoke with a salesman Dewayne (I think) and he let me test drive a car. I was really intere I went in on a Sunday in the rain to try to find a car. I spoke with a salesman Dewayne (I think) and he let me test drive a car. I was really interested in purchasing it and I was told I was approved for financing but the exact terms would be TBD. The finance guy, Andy, told me he would call me no later than noon on Monday to tell me what was up. Silence. I followed up...silence. I emailed and texted and finally got a response. They sold the car and were working on something else for me...then again...silence. I ended up driving to Charlotte NC to buy a car and put 5k in cash down. I will never recommend this dealership. More

Deceiving I called the dealership because they have two billboards on i-40 saying that "if your car drives is worth $5500" and they confirmed it, but when I loo I called the dealership because they have two billboards on i-40 saying that "if your car drives is worth $5500" and they confirmed it, but when I looked at their prices, and compared them with a Chattanooga dealer (where I live) "Nissan of Chattanooga East" and noticed that the same car, year and model where priced between $4900 - $6500 less than Ted Russell Nissan. So I decided to call back and talked to Dewayne (sales rep) and he said they can do price-match and beat it by $500 but will not honor the price advertised. It sounds to me very deceiving and tricky; I rather deal with Sonic Automotive which owns "Economy Honda, Nissan of Chattanooga and other dealership in the area; they sound more honest, and I dealt with them in the past and were very good. More

Really impressed This was my first time buying a new car on my own. We were trading in a 1998 Ford Expedition that was literally on its last leg. They were offering th This was my first time buying a new car on my own. We were trading in a 1998 Ford Expedition that was literally on its last leg. They were offering the $5500 trade in deal and we took advantage of that. We ended up with a brand new Altima with all the options! We love our car and the experience was great! We would definitely recommend them to others and would go back for any other car buying needs. More

1st time using service dept. This was my first visit to the Ted Russell Nissan service department and it was fantastic. They were fast and made me feel very welcome. I will defi This was my first visit to the Ted Russell Nissan service department and it was fantastic. They were fast and made me feel very welcome. I will definitely use them in the future for all my service needs. More

Fast & Easy We were in Knoxville running errands & decided to get my Rogue checked as the tire pressure indicator on. I was close to needing an oil change so dec We were in Knoxville running errands & decided to get my Rogue checked as the tire pressure indicator on. I was close to needing an oil change so decided to see if they could do that as well. We were in & out in less than an hour. Super fast service & extremely courteous staff. I normally get my service done in COOKEVILLE but I think I've found a new place! More

Great customer service Very helpful and knowledgeable. Not overly pushy. Would recommend my friends to go there. Love the new cars. They have experience in what is new and s Very helpful and knowledgeable. Not overly pushy. Would recommend my friends to go there. Love the new cars. They have experience in what is new and safety. Really made me feel comfortable with the service department and how they would take care of me More

BUYER BEWARE!!!! If I could give them a negative rating I would. FREAKING HORRIBLE!! I bought a new Frontier and 2 days after I took it home I get a call saying ther If I could give them a negative rating I would. FREAKING HORRIBLE!! I bought a new Frontier and 2 days after I took it home I get a call saying there was a mathmatical mistake on the contract and I owed $2200 more & I needed to resign a new contract or bring it back. I called a lawyer & he said to keep it and he'd call them. Long story short the truck was repossessed at my work in front of all my coworkers. HOW EMBARASSING!! Of course everyone was asking me if I could pay my bills. The salesperson even made the comment that they didn't think I was really serious about buying it in the 1st place. That place is evil. More

Lying thieves Very disappointed in the lies I was told, how I was coerced into buying a car that I wasn't pleased with and even more disappointed with the fact that Very disappointed in the lies I was told, how I was coerced into buying a car that I wasn't pleased with and even more disappointed with the fact that I was robbed! I bought the car without haggling, but when I researched how much its really worth, I found out that I paid $9,700 more than it is worth. That shouldn't even be legal! Now I'm stuck with this car and I can' t even sell it without losing large sums. I'm planning on suing them. More

Incompetent We purchased a new 2015 Nissan Murano that Ted Russell acquired from another dealer through a dealer trade. When we arrived to take delivery of the n We purchased a new 2015 Nissan Murano that Ted Russell acquired from another dealer through a dealer trade. When we arrived to take delivery of the new Murano, we were informed that the radio cover had a scratch, but a new panel had been ordered and would be available for them to install in 2 - 3 days. Since we live 60 miles from the dealership, we should have been informed of the defect before we drove to the dealership. Since it would be resolved in a couple days and the dealership offered a tank of gas to compensate our drive, we went ahead with the sale. What a mistake!! The next day my wife noticed that the key fob she had been given did not unlock the vehicle. When we tried to use the key fob we received a message of "Invalid ID". We called Ted Russell Nissan about the key fob issue and reported it to the sales manager, since the sales rep was not available. We were assured that it would be fixed when the radio panel was replaced. We were also told to be careful not to lose the one working key fob or the vehicle would be rendered useless. A week later since we had not heard anything, we called the sales rep. He acted like why were we bothering him and secondly he did not know about the key fob issue, the sales manager had not informed him of the issue. The sales rep reluctantly did check on the radio cover, and let us know that it had been backordered, which immediately shot up a red flag to us. We were again assured that it would be only a matter of days for it to arrive. Another week went by with no communication. We contacted the dealership again and were met with an attitude that the dealership had little care about resolving the issues. After 3 weeks of waiting to get a working key fob we decided to drive to the dealership to get the nonworking key fob reprogrammed so that we would be able to use it. At that time the general manager decided to replace the damaged radio cover with one from another new vehicle, since the one that had been ordered was still on backorder with no delivery in sight. But what was worse was that we found out that the key fob that we had been given was not compatible with the Murano and could not be programmed. A new key fob had to be ordered and we needed to make another trip to the dealership once the new key fob arrived in 2 - 3 days. Another week went by with no communication, so we again called and were passed around like a hot potato from sales to service to parts. No one could tell us the status of the new key fob, but parts was going to call us back the next day. Four days later, we called again about the key fob, we were told that it had just arrived. We went to the dealership the next day and waited 1 1/2 hours while they programmed the key fob, only to be told after that time that they apparently ordered the wrong key fob and it would not program with the Murano. They would have to try to order another key fob and see if they could get the correct one. So after 5 weeks the issue still continues with no end in sight and we only have one working key fob. The new Murano remains parked in our garage since we are afraid to drive it with only one working key fob and fear of rendering the vehicle useless if the key fob is lost. More

Deceptive & in component service dept First off, I'm glad to buy a product made in TN. I've bought 4 new Nisssns in my life. 2 at the same time from this dealership. Sales staff ok. Servic First off, I'm glad to buy a product made in TN. I've bought 4 new Nisssns in my life. 2 at the same time from this dealership. Sales staff ok. Service staff are horrible. I'm calling it like it is, they outright lie. Each time in they seemed to cause problems resulting in return trips which added up to more out of pocket money. Shannon Casey is rude & deceptive. I will never return to this dealership. They are simply not trustworthy. More