Ted Russell Nissan
Knoxville, TN
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 1:00 PM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 1:00 PM - 6:00 PM
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Showing 172 reviews
Excellent customer service About a month ago, I was with my son when we bought his new truck from a very bright young sales woman, Brianna Lunsford. Would highly recommend her! About a month ago, I was with my son when we bought his new truck from a very bright young sales woman, Brianna Lunsford. Would highly recommend her! Very patient, answered every question we had - when she didn't know the answer, she got an answer for us. She was very attentive and devoted an entire afternoon to helping us find just the right vehicle. We went from a Sentra to a Frontier truck and one month later my son is very satisfied with his purchase. If you're looking for a new Nissan, search out Brianna. I believe she may be the only female sales lady there and they are lucky to have her! She convinced me that I might just need a new vehicle too. I'll be back to look at Sentras with her soon. More
Get off your phone Greeted by a young sales lady. Stated we wanted to look at two vehicles. After we weren't interested in one she walks off and beginstexting on her pho Greeted by a young sales lady. Stated we wanted to look at two vehicles. After we weren't interested in one she walks off and beginstexting on her phone. Curiously i follow her inside were she is sitting at a desk with another person, still texting. Bye bye no sale for you went and bought elsewhere. More
Great oil change Oil change was very fast. People were courteous. I got a free oil change for filling out a survey I had completely forgotten about! Couldn't have been Oil change was very fast. People were courteous. I got a free oil change for filling out a survey I had completely forgotten about! Couldn't have been better. More
Complete liars! They are a example of why the car buying industry has a bad rep! I had a deal worked on Sunday with bottom line price approved and ready to go, but t They are a example of why the car buying industry has a bad rep! I had a deal worked on Sunday with bottom line price approved and ready to go, but thought they could get me a better rate. Andy the finance manager was supposed to call Monday morning with the finals. Never heard from him. I talked to another finance manager that was completely rude and told me the couldnt do the deal at the price i was quoted and increased the final price by $8000.00! Stay away!! I will never go there again!! More
Free oil change 4 survey Ted Russell Nissan Service Dept offerred a free oil change for a survey; however, the Customer Relations Manager doesn't honor the oil change. I have Ted Russell Nissan Service Dept offerred a free oil change for a survey; however, the Customer Relations Manager doesn't honor the oil change. I have never had any dealership flip flop like this. 99% of the time the customer is always right, but then there is the exception. Very disappointed!! More
Unethical & Double Talk In my personal opinion I would not recommend this dealership. The management along with the sales personnel do not possess any moral integrity. They w In my personal opinion I would not recommend this dealership. The management along with the sales personnel do not possess any moral integrity. They will tell you what you want to hear but stick it to you in the end. They will lie to your face and their only concern is maximizing there profit at your expense. More
Ted Russell Nissan is a BIG REAP OFF!!! The saless agents and the management staff at Ted Russell Nissan knowingly sold my hard working 20 year old daughter a 2013 Ford Focus with a bad tran The saless agents and the management staff at Ted Russell Nissan knowingly sold my hard working 20 year old daughter a 2013 Ford Focus with a bad transmission. On her drive home that evening from the dealership the check engine light came on and the car was taking off wierdly from a stop. The next day she drove it over to McWhaley Ford in Sevierville and within a few minutes their mechanic told her it was the transmission. She then called and talked to Austin the sales manger that did her paperwork and he told her not to worry that they would take care of everything. He told my daughter to bring her car back on Saturday at 2:30pm to have the service department fix and repair the problems along with fixing the drivers side seat that needed stitched up. She drives back to Ted Russell and no one made the apointment and told that they did not work on Fords. She then took it across the street to the Ford dealership and they drove it and indeed the transmissions is definitely in need of service and they cannot work on it until Tuesday. So she calls Warren at Ted Russell to ask what to do and all he could say was that he was sorry. They wouldn't even give her a loaner vechile to drive until her car was fixed. Ted Russell mangement staff (Shane) doesn't stand behind their deals or have any consideration for their customers. I work with the public and I will let everyone that I come in contact with that Ted Russell Nissan is a crooked dealership and a bunch of liars. If you can't stand behind what you sell then you shouldn't be in business. I would like for the GM to call me and we can discuss this further and hopefully rectify the situation. More
Very untruthful I had a buyer sheet from another dealer sent it to "Josh the internet guy" and he informed me he spoke to his manager and they could beat it. Drove 4 I had a buyer sheet from another dealer sent it to "Josh the internet guy" and he informed me he spoke to his manager and they could beat it. Drove 45 minutes to the dealer and showed them the same sheet and was told they couldn't even touch that deal. Wasted almost an hour and a half of my afternoon to be lied to. Also, bought a 350z there in 2008. Left my rental there with the keys with my salesman and he said he'd take care of having it picked up. He didnt and it cost me almost 400 dollars to pay the late fee. More
a NIGHTMARE waiting to happen. I recently bought a Maxima through a dealership (not this one), while I was out in Knoxville my car started to overheat. So I immediately thought to l I recently bought a Maxima through a dealership (not this one), while I was out in Knoxville my car started to overheat. So I immediately thought to look up the nearest Nissan dealership. Ted Russell Nissan was the closest one to me. I drove there and met two men. They came off as nice at first. Then I had to sign paperwork for the diagnosis to be done, which was $89.95. Waited about an hour or more for them to tell us what was wrong with my car, then Mr. Shannon Casey comes to tell us what's wrong. He's trying to rush us to come up with a decision. We don't have a whole lot of money anyways, but we ask how much the part is and when it would be fixed. He said with everything together would be $600+ and it may not get there until a day or so. We told him we would think about it and he went and ORDERED the part without our approval. Then when we discovered we could get it done half the price else where, he said that we couldn't do that. He belittled me and talked to me like I was ignorant. We then spoke to Mr. Hood, who is the service director, and he had Mr. Casey come in and listened to both stories and said that there were "witnesses" who said we said he could order the part. Mr. Hood took off the labor fees, but we still had to pay for a part AND pay the tow truck driver who was coming to pick the car up. This place is nothing but a SCAM and all they want is your MONEY. They have no respect and care for you or your vehicle. I would not recommend it AT ALL. Shannon Casey was an arrogant you-know-what and when I went to pick my keys up, he was RUDE all over again. Definitely will NEVER use Ted Russell Nissan again and I have definitely told everyone I know of this experience and they have lost business. More
Do your research before buying new! The sales representative was awesome! He answered all of our questions the best he could. However I'll never shop at this dealer again due to the cus The sales representative was awesome! He answered all of our questions the best he could. However I'll never shop at this dealer again due to the customer service we received later on. More