Ted Russell Nissan

BEWARE Beware of this dealership..They treat people with no respect and just don't care.Im going too take my concern about people lieing and cheating..Find a Beware of this dealership..They treat people with no respect and just don't care.Im going too take my concern about people lieing and cheating..Find another dealership too buy from...Nissan needs too look and see whats going on there.. More

Inability to process a simple parts return I ordered a replacement wheel for my wife's 2012 Nissan Maxima through the parts department but we traded the car before the new wheel was taken out o I ordered a replacement wheel for my wife's 2012 Nissan Maxima through the parts department but we traded the car before the new wheel was taken out of the box. I returned the wheel in it's original box on March 31st and was told that they would have to send me a check. I called on Friday, April 7th because I had not received my refund. I spoke with Josh in parts who told me that there was some confusion because the part had been ordered under Parkside KIA but the only records they had indicated that I had paid for the wheel with a personal check and he had been attempting to contact me but he had written my phone number down wrong. He again stated that they would process the return and send me a check. Today, April 15th, I called back because I still have not received the check. Again, I spoke with Josh who told me they were having problems processing the returned because the wheel was ordered under Patrkside KIA but was paid by personal check. This seems like a pretty simple matter to process the return and get me what is owed to me but the staff at Ted Russel Nissan appear to be incapable of the simplest of tasks. If this matter is not resolved quickly, I will not be doing ANY further business with any Ted Russell dealerships! I do not recommend anyone doing business with this dealership. More

It was fast and excellent I cant say anything but wow my name is john baehr and this place was awesome they had everthing ready before i even showed up 125% from me thanks ted I cant say anything but wow my name is john baehr and this place was awesome they had everthing ready before i even showed up 125% from me thanks ted Russell Nissan More

Thank you Ted Russell Nissan This makes my second vehicle I have purchased from Ted Russell Nissan. Just like it was from last time I was on their lot my experience from the ge This makes my second vehicle I have purchased from Ted Russell Nissan. Just like it was from last time I was on their lot my experience from the get-go was excellent . The salesman's ( Garrett and Chuck ) that help me we're extremely friendly, knowledgeable, and great to work with. I'm very happy with my purchase I will definitely go back for a third vehicle. More

Worst dealership and service Extremely rude and untrained people - from front desk to management. STAY AWAY!! If you want to wast your time and money, then go to Ted Russell Nissa Extremely rude and untrained people - from front desk to management. STAY AWAY!! If you want to wast your time and money, then go to Ted Russell Nissan. I had to deal with several times with this dealership for various issues. Worst people... More

great place and great people This place has helped us buy three cars now. Thank you Shane Anderson and RJ for all the great work you do. These two worked hard to get us the car we This place has helped us buy three cars now. Thank you Shane Anderson and RJ for all the great work you do. These two worked hard to get us the car we wanted, now my family has a brand new 2017 pathfinder . couldnt have got it anywhere else. Thank you! More

UPDATE on previous post from Mr. & Mrs. Deceived After our horrendous experience with Ted Russell Nissan of Knoxville (detailed in the original post), we received a survey. I completed the survey ver After our horrendous experience with Ted Russell Nissan of Knoxville (detailed in the original post), we received a survey. I completed the survey very truthfully; however, it was very negative. A couple days later Gerald called, verbally attacking me on several levels because of the review. Not only did Shane & Gerald demonstrate dishonest, deceitful, disrespectful and inconsiderate behavior toward us as customers, it was carried further with Gerald's phone harassment. I explained to Gerald if they expected glowing reviews they should clean up their sales/work ethics or be more selective as to whom they send such surveys. As one can tell from reading the majority of posted reviews, the type of poor professional behavior this dealership demonstrates will always come back to bite them in the rear. I urge all perspective buyers to thoroughly research the dealership and it's practices as much as they do the vehicle. My major concern now is; how will we be received by the dealership IF or WHEN we have to use the $2,400, 6 year, bumper to bumper warranty that we unknowingly purchased. More

Disapointed I stopped at this Nissan Dealership due to a sign that was seen from the interstate. They were doing the ( if it drives it is worth 5.500.00). Well I stopped at this Nissan Dealership due to a sign that was seen from the interstate. They were doing the ( if it drives it is worth 5.500.00). Well just let me tell you. This is so not a good deal because I had looked at the same Rogue at the Nissan Dealership in Cookville and this Nissan in Knoxville had jacked up their prices by 3 to 4 thousand dollars. And after telling them the only deal I would be willing to do, they kept pushing and pushing for me to do something total different. Well If you want a Nissan and want to work with someone that is willing to go that extra mile to help you check out the Cookville Nissan. The guy I have been working with has been awesome. More

bad price quote I had an appointment for a tuneup on my 2013 Sentra. I was told there were 2 types of tuneups one for cars with plate that had to be removed to get t I had an appointment for a tuneup on my 2013 Sentra. I was told there were 2 types of tuneups one for cars with plate that had to be removed to get to spark plugs other type no plate had to be removed. I was told my was the later & was quoted a price of $188 plus tax. When I got there for service I was told I had the other kind & it would cost over $250 plus tax. They weren't going to stick to the original quote so I didn't get done there. They will never get another cent from me. Bob B. More

Best experience by far Absolute best trade personally to date. I myself have been trading vehicles since 1999 and in that time I've had some good experiences but none tops t Absolute best trade personally to date. I myself have been trading vehicles since 1999 and in that time I've had some good experiences but none tops this dealership in that whole time. Done most of the leg work over the phone and when time came to purchase they went above and beyond what I've saw in the past. Great people, from the owner Gerald all the way to the window cleaners. Warren is the most honest car salesman I've ever had. More