Ted Russell Nissan

Service I have used Ted Russell's service department ever since I bought my 2014 Titan new at their dealership. I have had nothing but great service every tim I have used Ted Russell's service department ever since I bought my 2014 Titan new at their dealership. I have had nothing but great service every time. I would recommend this dealership and their service department to anyone. More

Bad Business Manager Bad business practices!! The salesperson I worked with (DAVE SUTTON) was very professional and courteous. A very relaxing experience, which was not ex Bad business practices!! The salesperson I worked with (DAVE SUTTON) was very professional and courteous. A very relaxing experience, which was not expected. He came up with a deal we could agree on after some healthy haggling. The sales manager signed off on the deal and my wife and I took the deal sheet home to discuss it. I called back to tell Dave let's do the deal, gave him my credit card number for a $500 deposit to hold the car. We established a time to come to the dealership with a cashier's check for the full amount. I received a text later stating another sales manager (GARY NOLAN) didn't like the deal, overrode the signing sales manager and reneged on the deal after money hand been exchanged. I tried to call to talk to (GARY NOLAN), was put on hold and then hung up on. I called back and (GARY NOLAN) refused to take my call. This is a very unprofessional way to handle customer. If I can prevent one person from buying a car from Ted Russell Nissan, I've accomplished something. Do not bother with these people, they are who you expect car salesmen to be in the worst way. Mr. Sutton was the exception. More

Terrible Tried to give them another chance after two prior poor experiences. Salesman referred to me as uneducated and tried to sell me used cars when I was l Tried to give them another chance after two prior poor experiences. Salesman referred to me as uneducated and tried to sell me used cars when I was looking for a new one. More

Not what I wanted!!! I walk into the Ted Russell Nissan dealership on Kingston Pike in Knoxville, TN with a pre-approval via a Diamond Dealership Partnership between this I walk into the Ted Russell Nissan dealership on Kingston Pike in Knoxville, TN with a pre-approval via a Diamond Dealership Partnership between this dealership & Capital One. Both Maria Yanni & Austin (in finance) knew I was not at all happy with what I was signing paperwork for. When I attempted to return the vehicle the very next morning to get the vehicle I really wanted, I was told tha t I signed the paperwork, therefore I was stuck with it. Ms. Yanni said "We're not Walmart and don't just turn around and let you bring it right back if you're not happy with it." I have since spoken to Capital One (my finance company) and was told that the dealership could've easily taken t he vehicle back the next morning and could've switched the paperwork/contract to a different vehicle, if they weren't trying to just go for another sale on their record. There was a lot of attitude from Maria Yanni during my ordeal too, especially when she found out I was looking for a different dealership to trade this Nissan in to so that I could be happy with z major purchase that I am stuck making payments on for the next 6 years!! Not happy at azll and I tell everyone what they did. More

Amazing! I came into the dealership, exhausted from the runaround and misleading from other dealerships, not expecting anything but more of the same. I was tru I came into the dealership, exhausted from the runaround and misleading from other dealerships, not expecting anything but more of the same. I was truly surprised at how every individual was treating me, even the ones who weren’t my salesperson. Charlie Hardwick was the greatest! He was honest, and he worked to give me a deal of a lifetime! I loved this dealership, the customer service, and I love the vehicle! More

very professional Penney Sweet was very helpful, reassuring and knew what she was talking about. She cared about me being satisfied with the work performed. I would te Penney Sweet was very helpful, reassuring and knew what she was talking about. She cared about me being satisfied with the work performed. I would tell others about my visit and recommend her. More

09 Murano Service Ted Russell group have been very helpful. My last visit was simply to get a tech to verify that the tilt/telescope function was inoperative and they d Ted Russell group have been very helpful. My last visit was simply to get a tech to verify that the tilt/telescope function was inoperative and they did so promptly and at no charge. I’ve had both vehicles serviced there for routine oil changes, and they’ve always done what I’ve requested with minimum upsell pressure. Thank you, Doug Hays (09 Murano and 2016 Frontier 4x4) More

Oil change Came in today for an oil change. Very friendly staff and quick service and a comfy area for waiting. Love my Rogue I purchased here last year. Came in today for an oil change. Very friendly staff and quick service and a comfy area for waiting. Love my Rogue I purchased here last year. More

terrible service Ted Russell Nissan's staff is terrible. They (Lincoln in finance) assured me the turn in of my ford lease and purchase of a new nissan would go smooth Ted Russell Nissan's staff is terrible. They (Lincoln in finance) assured me the turn in of my ford lease and purchase of a new nissan would go smoothly. It has been 4 weeks now and the problem is still not resolved. I get weekly calls from Ford. (Sadly, they own a Ford dealership and dont even know how to process a Ford lease return. Hmmmm. ) In addition, be sure you get every little tiny thing out of your car when you turn it in because they will go through it and throw everything away-- even obvious needed items like a parking pass. When you suggest they (Maria, Shane) look at their policies and procedures, they just get defensive or offer half-hearted apologies. I will never ever deal with this company again. More

"Fast, and friendly service." The staff of Ted Russell Nissan were friendly and provided me with fast and excellent service. They fixed my recalls without delay and explained in d The staff of Ted Russell Nissan were friendly and provided me with fast and excellent service. They fixed my recalls without delay and explained in detail what they were going to have to do and other services that they could provide me with throughout the entire service process. More