Ted Russell Nissan

Do not and I repeat do not do business here They take advantage of people and are crooks Go to any other Nissan dealer !!!!! Read these reviews are be aware !!!!!! Please do your research The worst of th advantage of people and are crooks Go to any other Nissan dealer !!!!! Read these reviews are be aware !!!!!! Please do your research The worst of them all is the manager I gave one star he deserves negative stars !!!!!!!!! I have video and plan to make it viral I would be happy to send More

They do lie to you and they never stop. We purchased a 2019 Titan truck and was promised a step to get in the bed of the truck. They told us they would have to order the step no matter how m We purchased a 2019 Titan truck and was promised a step to get in the bed of the truck. They told us they would have to order the step no matter how many time I called or went by the dealership, they would say it just hasn't come in yet that has been three months or more. Worse company to deal with. More

I had my car service less than a month ago... they wash my car but a couple of days later my daughter noticed my headlight and asked me about the headlight. I didn’t have no idea or how this kunck got on m my car but a couple of days later my daughter noticed my headlight and asked me about the headlight. I didn’t have no idea or how this kunck got on my headlight... I went to the dealer today to get it looked at.. The service manager wouldn’t allow me talk, he keep cutting me short telling me that it was wax on my car in which he could tell that my car had not had a wax job. Then he proceeds to tell me it looks like it’s a uv damage that they can replace my light for $49.95 ... The whole issue was that I wanted to get the issue resolved, I wasn’t trying to get anything for FREE. They do all the maintenance to my car but because someone screwed up they wanted me to pay... SERVICE MANAGER HAVE BETTER LISTENING SKILL to help your paying customers!! I don’t want anything for free just resolved a complaint or a problem... More

not a way to do business i was going to travel to this dealership from out of town to buy a new car. they wanted a $500 non-refundable over the phone payment to lock in the d i was going to travel to this dealership from out of town to buy a new car. they wanted a $500 non-refundable over the phone payment to lock in the deal. i said no-and thought what kind of a place is this that charges a $500 non-refundable money over the phone to lock in a deal. what kind of a business deals with people this way-not with me-i bought the new car from a different dealership-good-bye ted russell nissan, paul williams More

New car Shane and his people are awesome! Very kind and very helpful. If you need a vehicle I would definitely check them out. Awesome customer service Shane and his people are awesome! Very kind and very helpful. If you need a vehicle I would definitely check them out. Awesome customer service More

They are going to lie to you After purchasing a new vehicle from Ted Russell Nissan, my wife and I were lied to about included maintenance with the vehicle. The sales manager was After purchasing a new vehicle from Ted Russell Nissan, my wife and I were lied to about included maintenance with the vehicle. The sales manager was defensive when asked about it and never offered an explanation, simply denied that one of his guys would have lied to us More

Car keeps going to idle when driving Hi I sent my car in for the second time for you to try and tell me why it is doing this, they did a second diagnostic test and charged me a second tim Hi I sent my car in for the second time for you to try and tell me why it is doing this, they did a second diagnostic test and charged me a second time to, 12/05/18 16055493/2 and 02/09/19 16058351/1 they rattled off a bunch of codes from the transmission and said it would cost me $4000.00, they did not give any other suggestions, i can not believe that it is only the transmission,the fist time they changed the tran lines topped the oil drove it and said it was fine, then this time i was told it had the wrong oil, this is my sons car and has not got much of an income, and the first time I took it in they put a new battery in, and when we picked it up they had to jump it off when we got home I had to replace it, so I am little upset. and will have a hard time recommending you. Chris Holland for my son Nathanael More

Wonderful help I would like to thank Charlie in the Service Dept . I came in not knowing what had happened to my side panel attached to the bumper. Charlie had my ca I would like to thank Charlie in the Service Dept . I came in not knowing what had happened to my side panel attached to the bumper. Charlie had my car looked at and they fixed the problem quickly and also washed my car. They were able to tell me what had happened and what I would eventually have to do. What a wonderful team you have at Ted Ruasell service department. Thank you. Laural Baker More

🌟🌟🌟🌟🌟5 STARS x 3 to the 3rd POWER!!! THIS dealership, Tommy Kinsler & team ARE THE BEST!!! It does not get any better than this! As a two time buyer, single woman who has bought alone her THIS dealership, Tommy Kinsler & team ARE THE BEST!!! It does not get any better than this! As a two time buyer, single woman who has bought alone here; you will find integrity that puts you at complete ease & that car buying can be JOYFUL! They are the ONLY dealer in town that has the availabilty & selection on their lot, and as a long-time seasoned sales person, Tommy truly listens to your needs & takes the care to find you exactly what you are looking for! Every staff member that I have had the pleasure of working with exudes excellence & customer satisfaction every step of the way through both of my purchasing processes. --- they KNOW what going the extra-mile REALLY means! Value is placed upon you the customer. Negoiating a fair price & working with finance will not be painful. They truly want to see you keave happy because they want you to tell others. This is how this dealership operates. They build it (have the inventory they do) like the "field of dreams" because they sell cars...the RIGHT way! "If you build it, they will come."...& tell others, & that is exactly what I am doing. You would be FOOLISH to go anywhere else, trust me!!! I have spent my entire career in some way, shape, form, in customer service & was an integral part of my Mother's million dollar business she built from the ground floor up --- I was her Operations Mgr. & Customer Care & Relations person. I know what it takes to build, maintain, & secure a reputation. There is none other than this dealership to work with as to the level of exemplary care you will recieve!!! A shout out to the entire dealership & wonderful people who took such good care of me!!! I am LOVING MY NEW KICKS!!! THANK YOU!!! I WILL be back & TELL OTHERS!!! More

Service scam Brought my wife’s car in for a oil change. They returned telling me I need to replace the air and cabin filter as they were both in very bad shape. Qu Brought my wife’s car in for a oil change. They returned telling me I need to replace the air and cabin filter as they were both in very bad shape. Quoted me a price and I left. Went home to check the filters and as I expected they are new and in great shape. Both filters were still white and looked brand new. I called and spoke to Charles who tried to tell me I was looking at the wrong filters. I will never bring her suv or mine to them ever again. Asked for the customer service hotline number and he didn’t have one for me. Poor service. More