Ted Russell Nissan

Teddy Russell is the best. They got me out of a car with high interest rate and high payments plus got me in the car I always wanted. Thanks Andy , Bennie and Jacob y’all are the best. Loving my 2020 Altima high interest rate and high payments plus got me in the car I always wanted. Thanks Andy , Bennie and Jacob y’all are the best. Loving my 2020 Altima. Dartrice Holloway More

rating 0. they have lost a paying cust over lies and deceit no more oil changes or any other service from me or family I will not recommend them to anyone deceit no more oil changes or any other service from me or family I will not recommend them to anyone More

If I could give them a zero, I would On May 7, 2020, I purchased the 2019 Nissan Armada with $4000 down-payment. The cost of the vehicle was $34,239. It was labeled as certified pre-owned On May 7, 2020, I purchased the 2019 Nissan Armada with $4000 down-payment. The cost of the vehicle was $34,239. It was labeled as certified pre-owned; which is supposed to provide the customer reassurance that the car has been inspected and all issues addressed. Unfortunately, this vehicle has had a number of safety and other issues which leads me to believe that the dealership did not perform the inspection correctly and/or did not address the issues identified during the inspection. The safety issues put myself, and my family, at risk. Below is an itemization of all the issues with the vehicle and the vehicle’s callous, careless, lackadaisical response. On May 7th when I purchased the vehicle, the Salesperson, John Thomas, told me that he would return my rental car to Hertz that evening or early the next morning. Mid-afternoon on May 8th, Hertz called me because the car was not returned. The car was not returned to Hertz until May 15th. This delay cost me an extra $200. I have many text messages that were exchanged with John Thomas regarding this matter. It was irresponsible of Mr. Thomas to not follow through on what he agreed to do. Unfortunately, the aforementioned situation would not be the last time staff that this dealership failed to keep their commitment. The next failure occurred with the removal of dents that are on both sides of the vehicle. During the Sales process, the salesperson promised that those would be addressed. However, on May 15th, when I returned to the dealership for the work to be done, Mr. Thomas advised me that I was responsible to purchase my own touch-up paint. This was unthinkable as it directly contradicted what I was promised during the Sales process. On May 20th, I texted Mr. Thomas regarding the vehicle shaking and having difficulty breaking at speeds above 75 mph. On May 27th, I returned to the dealership and spoke with all management staff, in-person regarding the vehicle shaking above 75 mph, the dents that had still not been removed from the vehicle, and the fact that I had not yet received my license plate. I was told by the managers to bring the vehicle in for service on June 1, 2020. On June 1st, I brought the car to the dealership for Service (as agreed up a few days prior). When the vehicle was returned to me, I was advised that the dents were removed and wheel alignment was performed on the vehicle. Between 6.1.20 and 6.18.20 I called the dealership to inform them that the vehicle continued to shake vigorously at speeds above 75 mph, braking had become very difficult and I still had not received my license plates. They were unresponsive. On June 18th, via text message I contacted Mr. Thomas and Manager Bennie regarding the ongoing issues. Again, there was no response. On June 21st, I was at home in NC when the vehicle would not start. AAA had to be called to jump start the battery. On June 23rd, again I called the dealership. No response. On June 24th, The vehicle would not start and a ‘BCI’ malfunction code appeared on the dashboard. On June 27th, My family and I were in Myrtle Beach, SC and the vehicle would not. AAA had to be called again for a jump start. On June 28th, My family and I were returning from Myrtle Beach, SC when it suddenly started raining. The vehicle slid in a puddle. On June 29th, I returned the vehicle to the dealership. According to the Service Dept’s personnel, the two rear tires were bald, the brakes needed to be changed (issue with the rotors) and the BCI code was actually related to the bad brakes; which caused the vehicle to be unable to start. On June 30th, At 5:30 pm the vehicle was returned with all repairs allegedly completed. However, my license plates were still not provided AND the dealership requested that I pay for the new tires (an added expense of $400 to $600). My experience with this dealership has been absolutely horrendous. They clearly failed to prepare the car for sale and instead, repeatedly, have demanded that I pay for issues that they should have taken care of before slapping a "Certified" sticker on the car. STAY AWAY FROM THIS DEALERSHIP. More

Three strikes. My daughter was treated with disrespect and was demeaned during her visits to this dealership. I personally found the dealership to be less than truthful and uninterested in correcting wha and was demeaned during her visits to this dealership. I personally found the dealership to be less than truthful and uninterested in correcting what appears to be a culture of customer mistreatment and misleading sales tactics. A sales representative disparaged my daughter. The General Manager justified the situation. More

If you want to lower your credit score then go here. I was looking at a VW and i said let me think about it and they ran my credit score with out me giving them the ok to do it, so it lowered my score by was looking at a VW and i said let me think about it and they ran my credit score with out me giving them the ok to do it, so it lowered my score by 37 points. Thanks a lot Ted Russell. Worst place ever. More

Do not and I repeat do not do business here They take advantage of people and are crooks Go to any other Nissan dealer !!!!! Read these reviews are be aware !!!!!! Please do your research The worst of th advantage of people and are crooks Go to any other Nissan dealer !!!!! Read these reviews are be aware !!!!!! Please do your research The worst of them all is the manager I gave one star he deserves negative stars !!!!!!!!! I have video and plan to make it viral I would be happy to send More

They do lie to you and they never stop. We purchased a 2019 Titan truck and was promised a step to get in the bed of the truck. They told us they would have to order the step no matter how m We purchased a 2019 Titan truck and was promised a step to get in the bed of the truck. They told us they would have to order the step no matter how many time I called or went by the dealership, they would say it just hasn't come in yet that has been three months or more. Worse company to deal with. More

I had my car service less than a month ago... they wash my car but a couple of days later my daughter noticed my headlight and asked me about the headlight. I didn’t have no idea or how this kunck got on m my car but a couple of days later my daughter noticed my headlight and asked me about the headlight. I didn’t have no idea or how this kunck got on my headlight... I went to the dealer today to get it looked at.. The service manager wouldn’t allow me talk, he keep cutting me short telling me that it was wax on my car in which he could tell that my car had not had a wax job. Then he proceeds to tell me it looks like it’s a uv damage that they can replace my light for $49.95 ... The whole issue was that I wanted to get the issue resolved, I wasn’t trying to get anything for FREE. They do all the maintenance to my car but because someone screwed up they wanted me to pay... SERVICE MANAGER HAVE BETTER LISTENING SKILL to help your paying customers!! I don’t want anything for free just resolved a complaint or a problem... More

not a way to do business i was going to travel to this dealership from out of town to buy a new car. they wanted a $500 non-refundable over the phone payment to lock in the d i was going to travel to this dealership from out of town to buy a new car. they wanted a $500 non-refundable over the phone payment to lock in the deal. i said no-and thought what kind of a place is this that charges a $500 non-refundable money over the phone to lock in a deal. what kind of a business deals with people this way-not with me-i bought the new car from a different dealership-good-bye ted russell nissan, paul williams More

New car Shane and his people are awesome! Very kind and very helpful. If you need a vehicle I would definitely check them out. Awesome customer service Shane and his people are awesome! Very kind and very helpful. If you need a vehicle I would definitely check them out. Awesome customer service More