Ted Russell Nissan

Worst experience ever. . they will lie about everything.. don't waste your time. Did I mention they are rude . they will lie about everything.. don't waste your time. Did I mention they are rude More

Horrible old school liars that give the business it’s terrible reputation! They’ll say anything to sell a car. Worst dealership ever! terrible reputation! They’ll say anything to sell a car. Worst dealership ever! More

Incredibly unpleasant. Was told I could get one car, I left for work, they switched it to a Versa that I would have ended up paying 38k for after the 6 years. The original car was a Sentra that they l left for work, they switched it to a Versa that I would have ended up paying 38k for after the 6 years. The original car was a Sentra that they let me drive 50 miles to work and back because we were so sure the deal was done. My wife drove the car back, then the next thing I know she shows up withw Versa and had traded in my car (that she had no legal authority to trade in). I went back to let them know this wasn't the deal we worked out, and I wanted my car back and the manager yelled at me, mocked me, and told me I better get a lawyer because I wasn't getting my trade in back AND they weren't paying it off. Eventually after about an hour of being belittled and made fun of I got my car back (included with a broken car mount that was clearly just ripped off because the mount was broken in the floor). Please notate I never signed any paperwork and my car was traded in without my permission. Fine, I understand they just lost money so I let it all go despite the fact he said he would be mailing me charge for the detail (on the Versa) and for the miles drove. BUT THEN I got around 9 hard hits on my credit score after leaving the establishment and getting my car back. All dated after me leaving... 9 hits for me, and my wife. It was the worst experience I've ever had with any professional establishment. Also at the very end after cursing me and mocking me he made a last ditch effort to make the deal for the Sentra, a deal they previously said was impossible to make.. yikes. More

What they say, is not what you get. Travel hundreds of miles, and the morning of pick up, they change the deal. We had alot invested, just in the trip there with a rental car, hotel, and two days of trav miles, and the morning of pick up, they change the deal. We had alot invested, just in the trip there with a rental car, hotel, and two days of travel. Poor communication, lack of professionalism and sincerety. Besides not receiving the online rebate amount that I have in writing, and they would not honor, they added in a warranty, that we never talked about, and as we drove away, there was NO GAS in the vehicle! Do you call that customer service? More

We turned all necessary paperwork to cancel our extended service contract and gap ins on 4/12/2021. Spoke with andy on approximately june 20 and he told us more like 90 days .but said he would see if anythi service contract and gap ins on 4/12/2021. Spoke with andy on approximately june 20 and he told us more like 90 days .but said he would see if anything he could do to get it faster.so he called me back 30 minutes later and he said the best they could do was 25 days. Well next phone call in july around july 17th and spoke to bennie. He called somebody and called me back and said we would have in 7 tp 10 business. Didn't happen. Today i called the extended warranty company and they said contract has not been canceled yet.they gave me Tara's name bit i tried a couple of times no luck. The dinal straw is i called Bennie back at 2:30 and said he was on phone getting info. 2nd time today same story from him.he is blaming on covid19. Just want kind of business are they running over there?? More

Got my car, 2/20/21. I thought my loan was with TVA turns out after 2 months, when I went in to pay, I found out I was turned down. Ted Russell Nissan repoed my car, after I called them and told them TVA cou out after 2 months, when I went in to pay, I found out I was turned down. Ted Russell Nissan repoed my car, after I called them and told them TVA couldn't find my loan. Then made me pay $500.00 plus a tow fee for their mess up. If I walked away I would have to let them keep my $3300.00. Thank goodness for another finance company who helped me out. Please don't buy a car from them you will regret it. They will rip you off.!!!!! More

Service was terrible! I had a battery that was dead after 39 months and they did replace it at a 50% cost, however they charged me $78 and the new battery on Nissan parts was $130.....not sure how $78 is hal 39 months and they did replace it at a 50% cost, however they charged me $78 and the new battery on Nissan parts was $130.....not sure how $78 is half of $130......but whatever. I happened to look at the battery they put in my car......it wasn’t the same Nissan battery that came out of he car. When I confronted the service guy, he stated that they put in the battery that the manufacturer suggested. I asked why he didn’t tell me that it wasn’t the same battery and he told me that the other Nissan dealer put in the wrong battery in the past and if I wanted the wrong battery in my vehicle, he would be happy to put the wrong battery in my vehicle and was very rude when he said that! They also replaced the air filter and cabin air filter but I’m afraid to look because I don’t trust them anymore. They definitely lost a paying customer and I have spent a lot of money there. I can’t wait to tell everyone I know to stay away. I would drive 100 more mikes one way to never see that place again!!! I wish these reviews had negative stars. More

Teddy Russell is the best. They got me out of a car with high interest rate and high payments plus got me in the car I always wanted. Thanks Andy , Bennie and Jacob y’all are the best. Loving my 2020 Altima high interest rate and high payments plus got me in the car I always wanted. Thanks Andy , Bennie and Jacob y’all are the best. Loving my 2020 Altima. Dartrice Holloway More

rating 0. they have lost a paying cust over lies and deceit no more oil changes or any other service from me or family I will not recommend them to anyone deceit no more oil changes or any other service from me or family I will not recommend them to anyone More

If I could give them a zero, I would On May 7, 2020, I purchased the 2019 Nissan Armada with $4000 down-payment. The cost of the vehicle was $34,239. It was labeled as certified pre-owned On May 7, 2020, I purchased the 2019 Nissan Armada with $4000 down-payment. The cost of the vehicle was $34,239. It was labeled as certified pre-owned; which is supposed to provide the customer reassurance that the car has been inspected and all issues addressed. Unfortunately, this vehicle has had a number of safety and other issues which leads me to believe that the dealership did not perform the inspection correctly and/or did not address the issues identified during the inspection. The safety issues put myself, and my family, at risk. Below is an itemization of all the issues with the vehicle and the vehicle’s callous, careless, lackadaisical response. On May 7th when I purchased the vehicle, the Salesperson, John Thomas, told me that he would return my rental car to Hertz that evening or early the next morning. Mid-afternoon on May 8th, Hertz called me because the car was not returned. The car was not returned to Hertz until May 15th. This delay cost me an extra $200. I have many text messages that were exchanged with John Thomas regarding this matter. It was irresponsible of Mr. Thomas to not follow through on what he agreed to do. Unfortunately, the aforementioned situation would not be the last time staff that this dealership failed to keep their commitment. The next failure occurred with the removal of dents that are on both sides of the vehicle. During the Sales process, the salesperson promised that those would be addressed. However, on May 15th, when I returned to the dealership for the work to be done, Mr. Thomas advised me that I was responsible to purchase my own touch-up paint. This was unthinkable as it directly contradicted what I was promised during the Sales process. On May 20th, I texted Mr. Thomas regarding the vehicle shaking and having difficulty breaking at speeds above 75 mph. On May 27th, I returned to the dealership and spoke with all management staff, in-person regarding the vehicle shaking above 75 mph, the dents that had still not been removed from the vehicle, and the fact that I had not yet received my license plate. I was told by the managers to bring the vehicle in for service on June 1, 2020. On June 1st, I brought the car to the dealership for Service (as agreed up a few days prior). When the vehicle was returned to me, I was advised that the dents were removed and wheel alignment was performed on the vehicle. Between 6.1.20 and 6.18.20 I called the dealership to inform them that the vehicle continued to shake vigorously at speeds above 75 mph, braking had become very difficult and I still had not received my license plates. They were unresponsive. On June 18th, via text message I contacted Mr. Thomas and Manager Bennie regarding the ongoing issues. Again, there was no response. On June 21st, I was at home in NC when the vehicle would not start. AAA had to be called to jump start the battery. On June 23rd, again I called the dealership. No response. On June 24th, The vehicle would not start and a ‘BCI’ malfunction code appeared on the dashboard. On June 27th, My family and I were in Myrtle Beach, SC and the vehicle would not. AAA had to be called again for a jump start. On June 28th, My family and I were returning from Myrtle Beach, SC when it suddenly started raining. The vehicle slid in a puddle. On June 29th, I returned the vehicle to the dealership. According to the Service Dept’s personnel, the two rear tires were bald, the brakes needed to be changed (issue with the rotors) and the BCI code was actually related to the bad brakes; which caused the vehicle to be unable to start. On June 30th, At 5:30 pm the vehicle was returned with all repairs allegedly completed. However, my license plates were still not provided AND the dealership requested that I pay for the new tires (an added expense of $400 to $600). My experience with this dealership has been absolutely horrendous. They clearly failed to prepare the car for sale and instead, repeatedly, have demanded that I pay for issues that they should have taken care of before slapping a "Certified" sticker on the car. STAY AWAY FROM THIS DEALERSHIP. More