Ted Russell Nissan

Extremely poor experience. Sold me a car that they misrepresented, then after calling to complain, they made new promises about correcting the issue by buying the vehicle back Sold me a car that they misrepresented, then after calling to complain, they made new promises about correcting the issue by buying the vehicle back for credit towards a different vehicle. Upon going there, they refused to honor these new promises. When I pushed them to honor the promises made over the phone, I was passed off to the manager. The manager then told me I was a liar, that I was one of those people that wanted to take advantage of people, that I just wanted something for nothing and that I was what was wrong with the younger generation. More

Horrible. I was sold a car. While it was in detailing to be cleaned, it was damaged. I didn’t realize it till I got home …the damage to corner of hood, grill, I was sold a car. While it was in detailing to be cleaned, it was damaged. I didn’t realize it till I got home …the damage to corner of hood, grill, fender and one of the lights didn’t work. I talked to salesman ( MEHMET ECIRLI) and nothing was done… was basically accused of damaging the grill, hood and fender in the 45 min it took me to get home! Also talked to sales manager… that was a waste of time… still nothing done… I left a voicemail with finance manager… never received a call back! Since moving to East Tn, I’ve purchased all cars from them… never again The worst part is I told the salesman when I bought the car, my daughter was looking at trading … then after I contacted him about the damage…he said to me “ if your daughter comes in to buy we will absolutely fix your car!!! That irritated me and my daughter she went to another dealer and purchased a new car. It’s sad they are so inclined to blame others but themselves! MEHMET ECIRLI salesman, the sales manager and finance manager were absolutely worthless and only care about the $$ After that comment from salesman neither one of us will ever buy from Ted Russel Nissan again!!!! More

We consider Ted russell Nissan part of our family! Shane Anderson is top notch and always takes care of us as well as other members of our family when looking for a car. You are in good hands when yo Shane Anderson is top notch and always takes care of us as well as other members of our family when looking for a car. You are in good hands when you go see Shane Anderson and Mehmet Ecirli. I was in a recent car accident and they worked diligently to find me a new car in a day!!! They helped my husband in January to trade our old Rogue for a new Rogue. The best deals! They work hard to meet your needs—especially financially. We wouldn’t go anywhere else. More

Worst experience ever. . they will lie about everything.. don't waste your time. Did I mention they are rude . they will lie about everything.. don't waste your time. Did I mention they are rude More

Horrible old school liars that give the business it’s terrible reputation! They’ll say anything to sell a car. Worst dealership ever! terrible reputation! They’ll say anything to sell a car. Worst dealership ever! More

Incredibly unpleasant. Was told I could get one car, I left for work, they switched it to a Versa that I would have ended up paying 38k for after the 6 years. The original car was a Sentra that they l left for work, they switched it to a Versa that I would have ended up paying 38k for after the 6 years. The original car was a Sentra that they let me drive 50 miles to work and back because we were so sure the deal was done. My wife drove the car back, then the next thing I know she shows up withw Versa and had traded in my car (that she had no legal authority to trade in). I went back to let them know this wasn't the deal we worked out, and I wanted my car back and the manager yelled at me, mocked me, and told me I better get a lawyer because I wasn't getting my trade in back AND they weren't paying it off. Eventually after about an hour of being belittled and made fun of I got my car back (included with a broken car mount that was clearly just ripped off because the mount was broken in the floor). Please notate I never signed any paperwork and my car was traded in without my permission. Fine, I understand they just lost money so I let it all go despite the fact he said he would be mailing me charge for the detail (on the Versa) and for the miles drove. BUT THEN I got around 9 hard hits on my credit score after leaving the establishment and getting my car back. All dated after me leaving... 9 hits for me, and my wife. It was the worst experience I've ever had with any professional establishment. Also at the very end after cursing me and mocking me he made a last ditch effort to make the deal for the Sentra, a deal they previously said was impossible to make.. yikes. More

What they say, is not what you get. Travel hundreds of miles, and the morning of pick up, they change the deal. We had alot invested, just in the trip there with a rental car, hotel, and two days of trav miles, and the morning of pick up, they change the deal. We had alot invested, just in the trip there with a rental car, hotel, and two days of travel. Poor communication, lack of professionalism and sincerety. Besides not receiving the online rebate amount that I have in writing, and they would not honor, they added in a warranty, that we never talked about, and as we drove away, there was NO GAS in the vehicle! Do you call that customer service? More

We turned all necessary paperwork to cancel our extended service contract and gap ins on 4/12/2021. Spoke with andy on approximately june 20 and he told us more like 90 days .but said he would see if anythi service contract and gap ins on 4/12/2021. Spoke with andy on approximately june 20 and he told us more like 90 days .but said he would see if anything he could do to get it faster.so he called me back 30 minutes later and he said the best they could do was 25 days. Well next phone call in july around july 17th and spoke to bennie. He called somebody and called me back and said we would have in 7 tp 10 business. Didn't happen. Today i called the extended warranty company and they said contract has not been canceled yet.they gave me Tara's name bit i tried a couple of times no luck. The dinal straw is i called Bennie back at 2:30 and said he was on phone getting info. 2nd time today same story from him.he is blaming on covid19. Just want kind of business are they running over there?? More

Got my car, 2/20/21. I thought my loan was with TVA turns out after 2 months, when I went in to pay, I found out I was turned down. Ted Russell Nissan repoed my car, after I called them and told them TVA cou out after 2 months, when I went in to pay, I found out I was turned down. Ted Russell Nissan repoed my car, after I called them and told them TVA couldn't find my loan. Then made me pay $500.00 plus a tow fee for their mess up. If I walked away I would have to let them keep my $3300.00. Thank goodness for another finance company who helped me out. Please don't buy a car from them you will regret it. They will rip you off.!!!!! More

Service was terrible! I had a battery that was dead after 39 months and they did replace it at a 50% cost, however they charged me $78 and the new battery on Nissan parts was $130.....not sure how $78 is hal 39 months and they did replace it at a 50% cost, however they charged me $78 and the new battery on Nissan parts was $130.....not sure how $78 is half of $130......but whatever. I happened to look at the battery they put in my car......it wasn’t the same Nissan battery that came out of he car. When I confronted the service guy, he stated that they put in the battery that the manufacturer suggested. I asked why he didn’t tell me that it wasn’t the same battery and he told me that the other Nissan dealer put in the wrong battery in the past and if I wanted the wrong battery in my vehicle, he would be happy to put the wrong battery in my vehicle and was very rude when he said that! They also replaced the air filter and cabin air filter but I’m afraid to look because I don’t trust them anymore. They definitely lost a paying customer and I have spent a lot of money there. I can’t wait to tell everyone I know to stay away. I would drive 100 more mikes one way to never see that place again!!! I wish these reviews had negative stars. More