Ted Russell Nissan

This is my first review. I normally don't care; however, my fiancé and I had such a great experience that I had to share. We worked with a guy named Travis. I came on to the lot with my fiancé. I h however, my fiancé and I had such a great experience that I had to share. We worked with a guy named Travis. I came on to the lot with my fiancé. I had no intentions to buy that day. We were gonna shop around, Ted Russell was the first and only place we stopped. I immediately liked the way Travis treated us. I felt like a person and not a number. I have only had my car 2 weeks, yet I've already got a card from Travis. I wish more people cared the way he does. Awesome customer service! More

We purchased a pre owned Altima from Travis in 2011. We traded both a car and a truck in at the time. Travis was very professional and hassle free. Our business manager Anita was amazing as well! I would h traded both a car and a truck in at the time. Travis was very professional and hassle free. Our business manager Anita was amazing as well! I would highly recommend both Travis and Anita when purchasing your next vehicle. More

I purchased a used car from Tommy Kinsler. Let me say, I shopped everywhere and just could not find the right ride for me. I ended up stopping by Ted Russell Nissan one day and Tommy was so much fun to deal shopped everywhere and just could not find the right ride for me. I ended up stopping by Ted Russell Nissan one day and Tommy was so much fun to deal with. He made the experience fun. His manager drove my trade-in and he put more in my vehicle than any of the other dealerships I had shopped at. Plus he actually came over to me and set down and told me a little history about Nissan and his experiences working for Ted Russell. I find it important when the manager of the dealership gets involved. The staff at Ted Russell Nissan really care about making a great deal for a customer and care about your service needs after selling you a vehicle. I would highly recommend if you live in Knoxville you must go to see Tommy to deal on a vehicle because he made the whole experience so much fun. More

I purchased and 2012 titan from ted Russell in november 2012. After price of fuel was on the rise, I decided to trade on a new 2013 pathfinder. Travis and tommy really work hard on the condition I was will 2012. After price of fuel was on the rise, I decided to trade on a new 2013 pathfinder. Travis and tommy really work hard on the condition I was willing do. VERY SATISFIED with the customer service and new pathfinder. If i purchase another vehicle I will look to Ted Russell Nissan! More

Gerald and Leah Anderson have treated my wife and I with great respect and friendliness. Though busy, they are always willing to answer any question that we have and have gone out of there way to make us ha great respect and friendliness. Though busy, they are always willing to answer any question that we have and have gone out of there way to make us happy with our purchases. More

I am REALLY impressed with the level of customer service I received at Ted Russell Nissan! On 3/9/13, I purchased a metallic blue 2013 Nissan Sentra from Keith Seay. Within a minute of stepping out of my I received at Ted Russell Nissan! On 3/9/13, I purchased a metallic blue 2013 Nissan Sentra from Keith Seay. Within a minute of stepping out of my car, he was at my side asking how he could help me. I told him I was looking for a vehicle with good gas mileage and one that was more dependable. After asking a few questions, we took two test drives on two different vehicles. After realizing I really liked the metallic blue, he took me inside to start the whole process. He entered all my information in the computer and gave everything to Anita. While we were waiting (which wasn't too long), he asked a few more questions and just really made sure I was getting into the vehicle I wanted. When I sat down with Anita, I was impressed by how personable & professional she is. She made the most nerve-wracking part of the deal a very pleasant experience. I laughed and joked with her as I was signing my paperwork!! When we were done signing, I sat down with Daniel Lee. He went over every little detail of the car to make sure I knew how to operate it before I left the lot. When it came time for him to give me the keys, he asked what I thought....and all I could say is "I'm just.....WOW!!!!!" So, a HUGE thank you to Keith Seay for being SO thorough and helping me clean out my old car (THAT was a chore...and I really appreciated it!), another BIG thank you to Anita Humphreys for getting me through the worst part as quickly as possible, and a last BIG thank you to Daniel Lee for being patient with me and being so funny also!! You all made my first new car buying experience one to remember :) More

I was very impressed with the staff at this dealership. They were all friendly, helpful and knowledgable of the vehicles they were selling. No one was "pushy" nor was I treated as though I was just a numbe They were all friendly, helpful and knowledgable of the vehicles they were selling. No one was "pushy" nor was I treated as though I was just a number. Not only did they provide me with a great deal, I got the car of my dreams. If you are considering purchasing a new vechicle, I highly recommend you take your business to this dealership. More

Sales were very friendly and helpful. They showed me all the cars on the lot. Problem was I couldn't make my decision which one to purchase. I started off with a hail damaged Altima, then a new Altima, a the cars on the lot. Problem was I couldn't make my decision which one to purchase. I started off with a hail damaged Altima, then a new Altima, a new Juke and finally a new Maxima. They helped me find the car I really wanted which was the Maxima. I went there to purchase a Altima but left with a Maxima, for this I am so pleased with the purchase because this is what I really wanted - cause they showed me everything and took their time with me on deciding. I also believe they gave me a great deal, not only on the car I traded in but also on the Maxima. Customer service was great. As soon as I got out of the car there were sales there to welcome me, each time I came. This says something about the dealership and I spend my money on services and staff like this. More

I have bought 4 Nissan's here since 2006 when I purchased a Titan and now I have 2 new vehicles a Maxima and Altima. They have always gone out of there way to provide me with the best service and pricing I c a Titan and now I have 2 new vehicles a Maxima and Altima. They have always gone out of there way to provide me with the best service and pricing I can get. I recommended a friend of mine to check them out and he felt the same way and bought a new Maxima. Everyone here at Ted Russell is like family to me and I won't go anywhere else to purchase a vehicle. More

I purchased a new Maxima and this is my 3rd new car that I have purchased from Ted Russell Nissan. I have always felt like Travis Owens is more willing to deal with me than anyone at the other Nissan dealer I have purchased from Ted Russell Nissan. I have always felt like Travis Owens is more willing to deal with me than anyone at the other Nissan dealerships. His professionalism and integrity has kept me going back to Ted Russell even after he became manager. Thx More