Ted Russell Nissan

The staff were remarkably customer oriented. There were specifics to my situation that were out of the ordinary...new to the area, no residence yet in Knoxville, whether the care could be licensed in Tenne specifics to my situation that were out of the ordinary...new to the area, no residence yet in Knoxville, whether the care could be licensed in Tennessee or in my former "home" state...all of this was handled professionally and without a "blip." More

I bought my first new truck here 7 years ago and was bring it in for service. I had no intentions of purchasing a new vehicle, when I saw the 2012 Xterra. Mr. Austin Hill was the first one to offer hel bring it in for service. I had no intentions of purchasing a new vehicle, when I saw the 2012 Xterra. Mr. Austin Hill was the first one to offer help and we assured him we were just looking. He wasnt pushy or overbearing and was very knowledgeable of the vehicle. It was very intriguing but I really didnt want a new SUV. Aunstin was very helpful and didnt try and force us, just gave us a card and thanked us for coming. The next day we showed up to purchase the SUV even tho Aunstin was busy he introduced us to Mr. Emmanuel Fredderick, who also was very knowledgeable of the Xterra. He listened to what we had to say and really cared about what we wanted. Emmanuel and Aunstin worked very well together in trying to make sure we were comfortable while we waited. The teamwork was very impressive. I am very pleased with the work and dedication both guys had in helping me purchase my new Xterra. I would recommend anyone who was interested in a new vehicle to go visit Ted Russell Nissan and ask for Austin or Emmanuel. Sincerely Tracy Stafford. More

Very friendly staff. Salesman very helpful, not pushy. Got a great trade value and love my new Altima. This is the 3rd Nissan I have purchased from Ted Russell. Got a great trade value and love my new Altima. This is the 3rd Nissan I have purchased from Ted Russell. More

Great sales/customer service. Worked well with me to find the car I really liked and added some additions free of charge that were important to me. find the car I really liked and added some additions free of charge that were important to me. More

We were greeted upon arrival on the lot by the salesmen. (It was a sunny day) The salesman met our needs and was very cooperative--pulling the two vehichles we test drove from the showroom. The purchasing (It was a sunny day) The salesman met our needs and was very cooperative--pulling the two vehichles we test drove from the showroom. The purchasing process was smooth and the hagle process was to my delight. We look forward to future purchases with Ted Russell Nissan--Thanks so much for making this purchasing experience a pleasant one. More

Awesome customer service, friendly very helpful. No pressure, great prices. Travis was able tomanswer all my questions. He was extremely professional. I would recommend this dealership in the future. pressure, great prices. Travis was able tomanswer all my questions. He was extremely professional. I would recommend this dealership in the future. More

I was looking for a specific model & color in my price range and Mehmet went beyond 100% to meet our needs. Most friendly, helpful & professional of the three dealers I contacted. price range and Mehmet went beyond 100% to meet our needs. Most friendly, helpful & professional of the three dealers I contacted. More

My salesman Mehmet Ecirli was fabulous in helping me to obtain the exact Nissan Juke that I wanted: the color, the options, and more. During the buying process, he was always available to answer my calls, obtain the exact Nissan Juke that I wanted: the color, the options, and more. During the buying process, he was always available to answer my calls, both promptly and courteously. Even after I purchased the vehicle, he has kept in touch with me when I have any questions. I couldn't be happier with my purchase and the service after the sale. More

Tracy went above and beyond in attempting to resolve my issue. She repeatedly called others involved and called me back on a timely basis.. She is a great asset for the dealership. issue. She repeatedly called others involved and called me back on a timely basis.. She is a great asset for the dealership. More

I brought my 2004 Altima into the service department at Ted Russell Nissan because of a major electrical problem. Shannon in service was very helpful and honest in evaluating the problem and estimating re Ted Russell Nissan because of a major electrical problem. Shannon in service was very helpful and honest in evaluating the problem and estimating repair costs. While waiting on the repair estimate, I began talking with Mehmet about possibly buying another vehicle. Mehmet was very patient and helpful and talked me through various options. I decided to purchase a new 2013 Altima. Anita then helped me through the financing process and was again very straight forward and gave me an honest break down of my options. After completing the paperwork Tracy took me out to my new vehicle and went through the operating features. Throughout the usually stressful process of buying a new car, the Ted Russell team did their best to make me feel relaxed, non-pressured, and truly seemed anxious to help me make the best decisions. This was the first vehicle I purchased from the Ted Russell family of dealerships, but it certainly won't be the last. Congratulations to Mr. Russell for putting together such an excellent all-around team. More