Ted Russell Nissan
Knoxville, TN
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 1:00 PM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 1:00 PM - 6:00 PM
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Showing 172 reviews
R J was a customer were I work and I told him what I was looking for. He called and told me what he had found. I went after work - he had it up front and ready for me to drive. He gave me the keys and to looking for. He called and told me what he had found. I went after work - he had it up front and ready for me to drive. He gave me the keys and told me to take a test drive. It was exactly what I was looking for. While I was workig up the deal ( RJ gave me a good price I was happy with ) with Anita ( she was also very easy to work with), he had the car washed for me. When we signed all the papers, my hushand and I drove off very happy with our new car. When my new tag came in, RJ even brought it to me. This was the easiest I have ever bought a car. I have told everyone I could about what a great experience I had with RJ and have recommended him to friends. More
I have purchased many new vehicles and this was the easiest deal I have ever made with a car dealer. We were not looking forward to the prospect of buying a new car, and after visiting a Kia dealer do easiest deal I have ever made with a car dealer. We were not looking forward to the prospect of buying a new car, and after visiting a Kia dealer down the street and being shown every vehicle but the one we were looking for, it was refreshing to pull in to the Nissan dealership and encounter Taylor. There was no pressure, she listened to us and once we made the decision to purchase a vehicle, the deal went smoothly. There was no haggling on our trade-in or the price of the vehicle - just an overall positive experience. Oh, and we love our new Rogue! More
We had a very good experience with the sales staff at Ted Russell Nissan. We were very pleased with our new vehicle. Mr. Faulk did a fantastic job helping to get us the Armada. Thanks to all who helped us an Russell Nissan. We were very pleased with our new vehicle. Mr. Faulk did a fantastic job helping to get us the Armada. Thanks to all who helped us and were so courteous. More
Our salesman, Ben, is genuinely friendly and does not use high pressure tactics. We did not want a lot of the higher model options, and we were shown right to the model that had what we wanted (2013 Altima high pressure tactics. We did not want a lot of the higher model options, and we were shown right to the model that had what we wanted (2013 Altima S model. The finance mgr, Gary, moved our paperwork right along, but also took the time to explain options to me that I generally don't get (extended warrenty). Daniel Lee went over our delivery and encouraged us to call him with any questions or problems. We came in to take the Altima for a test drive and were able to decide/buy/and leave with the car all in the same night. More
I just wanted to send a huge thank you to Shannon Casey in Ted Russell Nissan's Service Department. He always takes the best care of my husband and I when we come in...and is the reason I drive past the N in Ted Russell Nissan's Service Department. He always takes the best care of my husband and I when we come in...and is the reason I drive past the Nissan dealer at the airport from Maryville to service my Maxima. He always explains what is going on with my car without making me feel stupid since I do not know much about cars. His genuine and down to Earth personality makes me feel so comfortable to come in without my husband for service. So the here is the other reason for this post. My check engine light came on my car and I gave Shannon a call. He got me in on the same day and found out my car had an internal oil leak. This freaked me out since we were headed to Florida soon for vacation. Shannon assured me that he would be able to get my car fixed for me before we had to leave....and he did just that. I was worried I would have to rent a car for my family to go on vacation but that did not happen. He got it fixed correctly and as usual my visit in and out was painless. This meant so much to me and my family. So a big thank you to Shannon and all the rest of Ted Russell Nissan's Service Department for going above and beyond getting our car ready for our summer vacation. Thanks again as always!!!! More
We were very comfortable throughout the buying process with Austin and Anita. Tracey helped us understand our vehicle and helped us set up bluetooth and radio. with Austin and Anita. Tracey helped us understand our vehicle and helped us set up bluetooth and radio. More
Unfortunately This particular Service Director is receiving a well earned negative review based upon his decision to refuse any type of service on a new Nissan purchased at Ted Russell Nissan. I cert receiving a well earned negative review based upon his decision to refuse any type of service on a new Nissan purchased at Ted Russell Nissan. I certainly hope Ted Russell Nissan is customer service oriented to see the foolishness in denying any recall service work. More
Everyone was wonderful! Thank you Austin and Sherry you are the best. The best experience buying a car ever! From the minute we arrived to the minute we left with my new car we were treated great. are the best. The best experience buying a car ever! From the minute we arrived to the minute we left with my new car we were treated great. More
These people stayed late to help us was very nice about everything thanks Austin Hill and Gary Nolan for the great experience. My expectations were exceeded during this experience from beginning to end. I everything thanks Austin Hill and Gary Nolan for the great experience. My expectations were exceeded during this experience from beginning to end. I will never shop anywhere else! Iwill recommend your company to everyone I meet. More