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Ted Russell Nissan

Knoxville, TN

2.1
172 Reviews
Our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the Nissan of your choice. At Ted Russell Nissan, our goal is to assist you in making a confident decision. Our friendly, professional staff members are here to answer your questions and listen to your needs. Whether you're shopping for a new or pre-owned vehicle, we're here to help with your search. Our well-stocked inventory includes popular Nissan models, including Altima, Rogue and Maxima. Wherever you live in the Knoxville area, or if you're driving from Jefferson City, Alcoa, Sevierville or Maryville, we're ready to serve you.
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8565 Kingston Pike

Knoxville, TN

37919

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Showing 172 reviews

July 02, 2013

R J was a customer were I work and I told him what I was looking for. He called and told me what he had found. I went after work - he had it up front and ready for me to drive. He gave me the keys and to More

by dcseagull
Customer Service
Friendliness
Price
Recommend Dealer
Yes
June 26, 2013

Eric was extremely patient with me and helped me choose my pathfinder. Everyone I spoke with or dealt with at the dealership was very friendly and helpful. More

by Mgrant292
Customer Service
Friendliness
Price
Recommend Dealer
Yes
June 24, 2013

I have purchased many new vehicles and this was the easiest deal I have ever made with a car dealer. We were not looking forward to the prospect of buying a new car, and after visiting a Kia dealer do More

by mts1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
June 24, 2013

We had a very good experience with the sales staff at Ted Russell Nissan. We were very pleased with our new vehicle. Mr. Faulk did a fantastic job helping to get us the Armada. Thanks to all who helped us an More

by buttonhale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June 20, 2013

Our salesman, Ben, is genuinely friendly and does not use high pressure tactics. We did not want a lot of the higher model options, and we were shown right to the model that had what we wanted (2013 Altima More

by kira320
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June 10, 2013

I just wanted to send a huge thank you to Shannon Casey in Ted Russell Nissan's Service Department. He always takes the best care of my husband and I when we come in...and is the reason I drive past the N More

by vflsince76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 29, 2013

We were very comfortable throughout the buying process with Austin and Anita. Tracey helped us understand our vehicle and helped us set up bluetooth and radio. More

by msmac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 29, 2013

Unfortunately This particular Service Director is receiving a well earned negative review based upon his decision to refuse any type of service on a new Nissan purchased at Ted Russell Nissan. I cert More

by derek865
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jun 22, 2013 -

Ted Russell Nissan responded

Dear Readers and Reviewers, In response to this post, We would like to shed light on the reasons behind our refusal of service. This customer came to our dealership a year ago with a service issue and was met with the maximum level of customer care as there were two of our service advisors as well as two of our technicians involved in diagnosing the issue. When it was discovered that this customer was the cause of the issue, we explained how he could avoid the problem all together and that there was nothing more we could do for him at that time. Upon hearing our diagnosis he became very irrational and angry. He proceeded to peel out of our service drive leaving tread marks throughout the parking lot and nearly hit several vehicles on his way out. After that, he sped back into the service drive screaming profanity and threatening to harm employees. We here at Ted Russell have a ZERO tolerance policy pertaining to behavior such as this. While we openly accept complaints, comments, and concerns, We reserve the right to refuse any form of service to anyone not willing uphold proper business posture. Thank you for taking the time to read this and as always, Happy Motoring.

May 27, 2013

Everyone was wonderful! Thank you Austin and Sherry you are the best. The best experience buying a car ever! From the minute we arrived to the minute we left with my new car we were treated great. More

by sandie333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin and Sherry
May 25, 2013

These people stayed late to help us was very nice about everything thanks Austin Hill and Gary Nolan for the great experience. My expectations were exceeded during this experience from beginning to end. I More

by bradyoung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
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