Ted Russell Nissan

Average/Typical Car Sales Altogether: I purchased a used 2012 loaded Kia Sportage from Ted Russell Nissan and while I wouldn't bad-mouth the dealership, I wouldn't recommend th Altogether: I purchased a used 2012 loaded Kia Sportage from Ted Russell Nissan and while I wouldn't bad-mouth the dealership, I wouldn't recommend them either simply because I don't feel I received anything special. It was also made clear they do not go out of their way for you. I received a fair vehicle price Before the ad-ons, however if there had been another vehicle matching this one available to walk out TO within a few-hours range, I would have walked out no question when they were not willing to work with me with the price much. Their fees are high - the "processing fee" alone at $595 - No way hose'...! Not a good feeling when you're siting in that chair signing...however I wanted this specific vehicle and did not want to sacrifice if possible, after having my prior vehicle for 11 years and saving for the new one for some time. The trade-in price was low as well as below my original minimum, though I got it raised slightly. The rest: I stated my intention to use a new credit card for the portion of this vehicle I was not paying cash for from the beginning; I was told he didn't think they could do that and was never provided an official answer after mentioning on multiple occasions. By the time I decided I wanted the vehicle, not in the mood and wanting to avoid any further run-around regarding CC acceptance, I decided to go the backup route and finance through my bank. This was inconveniencing and to this day is still an annoyance. I was told by the salesman that they do oil changes and a basic-intermediate inspection on the vehicles. The only thing done to this vehicle was a detailing so it would be prettied up. During nor after just investing $22k, half of which was in cash, at this company - I was denied a basic oil change with no attempt by the salesman to even request it be done nor thrown in, even after stating that the oil was dark and obviously no inspection nor oil change was completed. Very poor customer service move for something so basic - we're not talking about an old or cheap vehicle that I spend my hard-earned and saved money on. . I questioned an auto-unlocking feature of the vehicle I did not feel was safe and knew could/must be disabled by the dealer and I was told providing this service could not be covered with no attempt at requesting. Another of what could have been an easy returning customer, customer service detail. I was told that TR offers a 30-day warranty on all vehicles they sell, yet every time I questioned this I was looked at strangely and every paper I signed stated As-is with no warranty implied. Slimy? You tell me. Good thing Kia's warranty is remaining. I feel as if I'm forgetting a few more incidents, but I think these are most of any worth mentioning. Salesman: I dealt with Austin Hill. Mostly very responsive, other times did not attempt to do the due diligence he should have as stated above. Austin is a great, no pressure type to deal with before the sale - I would recommend him there for sure, however in every way the typical car salesman in the bargaining room. Welcoming and easy to deal with in an overall sense and not the harassing type. Nissan dealership: TR was Terrible at paperwork speed. My bank called me 2-3 times asking if I happened to know if/when TR had sent them such and such because they hadn't received it. It took almost eight weeks to get my new tag and when I finally did, I got a letter in the mail vs. a simple phone call. Strange; a phone call would have allowed me to get it sooner and stamps would sure cost more than a call - this, obviously a minor item, though. Ted Russell Kia service area: I went here for a few items agreed upon with the deal and I Would recommend them. The waiting area has wi-fi, all of the Kia representatives that happened through to the vending machines were always friendly and at minimum made contact, and the service area took good care of me as well as were friendly and explanative with questions. Prices of the 4-5 services I was aware of were high, but not ridiculously high. More

Shannon Casey I always bring my car to serviced here. Shannon is so helpful, kind and understanding. I have NEVER had a bad experience with their service dept. Jim I always bring my car to serviced here. Shannon is so helpful, kind and understanding. I have NEVER had a bad experience with their service dept. Jim always works on my car and does a awesome job!!! I really appreciate them so much because they can explain things to me ( how a part works and why it needs or needed repaired) in a language that I (being a girl) understand without making me feel like a idiot. I can never say enough about Shannon & Jim. I recommend Ted Russell Nissan to everyone I know. Ted Russell should be very proud of a employee like Shannon because I am!! Thank you so much for everything you do for people like myself. More

Greg is great at customer service & tries hard to be fair. His employee Shannon is not helpful, ill informed, rude, not pleasant and = bad experience. fair. His employee Shannon is not helpful, ill informed, rude, not pleasant and = bad experience. More

My daughter's car would not start-suspected the starter. I live in Chattanooga so I needed someone in Knoxville to take care of the service. Scott Atkinson was the man! He communicated excellently starter. I live in Chattanooga so I needed someone in Knoxville to take care of the service. Scott Atkinson was the man! He communicated excellently and timely and did what he said that he would do. I highly recommend Scott and the service team at Ted Russell. More

I would highly recommend this dealership. Stewart Grooms,Sales professional and Anita Humphreys, Business Manager made our car buying experience pleasant and stress free. They were so friendly,knowle Grooms,Sales professional and Anita Humphreys, Business Manager made our car buying experience pleasant and stress free. They were so friendly,knowledgeable,patient and helpful. This is our 4th vehicle purchase from Ted Russell and I really can't think of a reason to buy any where else. Outstanding service! Thank you Anita and Stewart. It was a pleasure to do business with you and visit with as well. Great job! Randy & Rachael More

I wrote a review after I purchased my vehicle on 12/20...and was very pleased with my experience. Today I got a call from the dealership checking to see if I was still happy with my purchase and t 12/20...and was very pleased with my experience. Today I got a call from the dealership checking to see if I was still happy with my purchase and to remind me of my free oil change and that everyone at the dealership was there to help with any question or problem that may arise. This has been a great expreience. Again thank you to Leah, Gerald, Anita, and Daniel for walking me through the purchase of my new Juke! Anita...you are a miracle worker, and I appreciate you so much for all your help and guidance...Leah, thank you for never being pushy...and for being so gracious, she only asked me what I wanted...and if there was anything that I just couldnt live without...and she found it very fast! I got everything I wanted and many bonuses. Daniel, what can I say...I'm not good with all the technology of today...you made all of it seem so simple...and that was a wonderful feeling driving away being able to operate my Juke and not feel the frustration I have felt with past purchases...A big THANKS! to all of you for a great experience... and I will be referring all my family and friends to you! Happy Holidays to all of you! More

Do you know why this dealership got my business? As far as I am concerned, this is a first class dealership.They certainly know how to hire their staff! It was evident the staff here truly cares about the as I am concerned, this is a first class dealership.They certainly know how to hire their staff! It was evident the staff here truly cares about the customer. It is not just about the sale, their commission. This is refreshing as other dealership salesmen showed me it was all about the sale and their commission. They were pushy and oftentimes less than honest. Not so with the Ted Russell Nissan staff. They were amazing. Justin Verno worked with me on the purchase of my car. He went above and beyond anything I had experienced with other salesmen. He took time to lift the hood and explain things to me I had not previously learned. He seemed to care that I understood what a great car I would be getting and even said if this isn't the one for you then we can look at...He was not pushy and I never felt like he was only in it for his commission. He worked with me on my offer and wanted me to be happy with my purchase. Then there was Anita Humphreys who completed my paperwork and spoke with me about an extended warranty. She is a gem as well. She is very personable and seems to care greatly about customer satisfaction. Daniel Lee was responsible for educating me about my new car. I hope this dealership knows what an asset he is to them. He went to great lengths to educate me on my new car. In addition he was very personable and once again cared about my satisfaction with my new car. Kudos to Ted Russell for his great staff! You can expect future success with these employees. More

I had a great experience. I was greated as I parked and was immeditley was after hearing about what I was looking for Mike took me to three vechiles. One was a used toyota not interested, one was a 2011 Fr was immeditley was after hearing about what I was looking for Mike took me to three vechiles. One was a used toyota not interested, one was a 2011 Frontier possible, and then a very nice 2013 Frontier. All of these vechiles had one thing in common, they were 4x4. After getting my information Mike explained that the trucks I was looking at wouldn't meet my budget. Mike then walked me to another Frontier upon seeing it I knew this was the one. Well to shorten this review, I drove off with a new 2013 Frontier and couldn't be more happier. I would send friends and family to this dealership. Thanks Mike More

The people we dealt with at Ted Russell all did well by us. Austin Hill listened to my wife's requirements and showed her the vehicle that met them. He didn't pressure or try to oversell...just showed he us. Austin Hill listened to my wife's requirements and showed her the vehicle that met them. He didn't pressure or try to oversell...just showed her exactly what she wanted. Tommy Kinsler made us a good deal without having to haggle. Anita and Daniel followed up the sale with friendly service and excellent information. More