Ted Russell Nissan

Great Service Warren, our sales person was very nice and knowledgeable. Gary, the finance mngr., went above and beyond what I would ever expect a finance mngr. to Warren, our sales person was very nice and knowledgeable. Gary, the finance mngr., went above and beyond what I would ever expect a finance mngr. to do. He made absoultly sure we left there with the car we wanted at the monthly payment we also wanted. He was without a doubt the BEST finance person we have ever worked with. More

Review Chris was really helpful when I was looking for a truck, was interested in hauling a lot of weight and he pointed me in the right direction. Have a fe Chris was really helpful when I was looking for a truck, was interested in hauling a lot of weight and he pointed me in the right direction. Have a few kids, so I needed the extra space, and he helped me pick out a really good one. The whole experience was easygoing and I didn't feel hassled. When I'm ready to purchase, I will definitely call Chris. More

review I really enjoyed my experience at your dealership. Chris Galyon was very helpful and answered all my questions confidently which set my mind at ease. I really enjoyed my experience at your dealership. Chris Galyon was very helpful and answered all my questions confidently which set my mind at ease. More

Great Experience These guys were so helpful to get me the car that I wanted at a price I could afford. Shane was very easy to talk to and was not pushy like most car s These guys were so helpful to get me the car that I wanted at a price I could afford. Shane was very easy to talk to and was not pushy like most car salesmen. I will definately buy my next car here too. More

Sales guy was awesome, rest of the experience not so great! We went to this lot looking for a Nissan NV 3500 (the 12 seat passenger van) and when we got there we were greeted by Austin who was an awesome salesm We went to this lot looking for a Nissan NV 3500 (the 12 seat passenger van) and when we got there we were greeted by Austin who was an awesome salesman, he made us feel welcome and at ease the whole time we were there. The bad part was he kept saying things were going great, which he didn't know the details of the "deal" that the credit/finance guys were doing. We went in to do paperwork with Ehab, who I will say was extremely rude, pushy, and not friendly at all! We didn't like the price and were ready to leave as we had stated what we needed our payments to be in...he assured us that in 6 months we should refinance through a local credit union and our rate would go down thus lowering the payment so reluctantly we agreed. 3 business days later a letter from that local credit union appeared in our mailbox with a denial...noone ever mentioned that they had already tried to run it through this credit union! We were also told gas mileage and tank size were much different then what it actually is. While I am happy with the vehicle in terms of size and space, which is why we looked at it, I am not happy with the lies that we were told or that were hidden from us nor the payment. This is the second bad experience we have had with Nissan in general and I will tell everyone I know this! The first bad experience I will note was with a different dealership, but just gives us a very bad taste for Nissan in general. Now we are stuck with this car for the next few years and haven't had it a week and already a bad taste due to this whole experience! More

pure rudeness It took weeks for Ted Russell to work with the extended warranty company of which the sold me a policy, to finally get my truck repaired. The most fru It took weeks for Ted Russell to work with the extended warranty company of which the sold me a policy, to finally get my truck repaired. The most frustrating experience I've had dealing with aledged professionals. They did not install a Nissan replacement engine but some aftermarket engine. They replaced the dashboard instrumention cluster too. Today I phoned them saying the cluster was not working & the engine light was on. Shannon put me on hold only to come back and say due to my comments on this site, and personal attack on him, they would not work on my truck & I should take my truck else where. Good call & I will. Never will go back to Ted Russell. Yes, they got my money & took advantage of me but I hope you will heed my warning. BTW, notion that Shannon rated himself here? LOL More

buying a new Nissan Ted Russell was a great dealer to shop for a car they very helpful with finding one, very friendly salesman, and I would send everyone to them with hi Ted Russell was a great dealer to shop for a car they very helpful with finding one, very friendly salesman, and I would send everyone to them with highest respect for quality ,knowledge, and service. Friendship comes from them very easily, and I felt very easy about buying a car or truck from them.......their employees are very up to date about their product, and tried to make it easy for us to be satisfied............................. NealLarkins,Jr. More

Average/Typical Car Sales Altogether: I purchased a used 2012 loaded Kia Sportage from Ted Russell Nissan and while I wouldn't bad-mouth the dealership, I wouldn't recommend th Altogether: I purchased a used 2012 loaded Kia Sportage from Ted Russell Nissan and while I wouldn't bad-mouth the dealership, I wouldn't recommend them either simply because I don't feel I received anything special. It was also made clear they do not go out of their way for you. I received a fair vehicle price Before the ad-ons, however if there had been another vehicle matching this one available to walk out TO within a few-hours range, I would have walked out no question when they were not willing to work with me with the price much. Their fees are high - the "processing fee" alone at $595 - No way hose'...! Not a good feeling when you're siting in that chair signing...however I wanted this specific vehicle and did not want to sacrifice if possible, after having my prior vehicle for 11 years and saving for the new one for some time. The trade-in price was low as well as below my original minimum, though I got it raised slightly. The rest: I stated my intention to use a new credit card for the portion of this vehicle I was not paying cash for from the beginning; I was told he didn't think they could do that and was never provided an official answer after mentioning on multiple occasions. By the time I decided I wanted the vehicle, not in the mood and wanting to avoid any further run-around regarding CC acceptance, I decided to go the backup route and finance through my bank. This was inconveniencing and to this day is still an annoyance. I was told by the salesman that they do oil changes and a basic-intermediate inspection on the vehicles. The only thing done to this vehicle was a detailing so it would be prettied up. During nor after just investing $22k, half of which was in cash, at this company - I was denied a basic oil change with no attempt by the salesman to even request it be done nor thrown in, even after stating that the oil was dark and obviously no inspection nor oil change was completed. Very poor customer service move for something so basic - we're not talking about an old or cheap vehicle that I spend my hard-earned and saved money on. . I questioned an auto-unlocking feature of the vehicle I did not feel was safe and knew could/must be disabled by the dealer and I was told providing this service could not be covered with no attempt at requesting. Another of what could have been an easy returning customer, customer service detail. I was told that TR offers a 30-day warranty on all vehicles they sell, yet every time I questioned this I was looked at strangely and every paper I signed stated As-is with no warranty implied. Slimy? You tell me. Good thing Kia's warranty is remaining. I feel as if I'm forgetting a few more incidents, but I think these are most of any worth mentioning. Salesman: I dealt with Austin Hill. Mostly very responsive, other times did not attempt to do the due diligence he should have as stated above. Austin is a great, no pressure type to deal with before the sale - I would recommend him there for sure, however in every way the typical car salesman in the bargaining room. Welcoming and easy to deal with in an overall sense and not the harassing type. Nissan dealership: TR was Terrible at paperwork speed. My bank called me 2-3 times asking if I happened to know if/when TR had sent them such and such because they hadn't received it. It took almost eight weeks to get my new tag and when I finally did, I got a letter in the mail vs. a simple phone call. Strange; a phone call would have allowed me to get it sooner and stamps would sure cost more than a call - this, obviously a minor item, though. Ted Russell Kia service area: I went here for a few items agreed upon with the deal and I Would recommend them. The waiting area has wi-fi, all of the Kia representatives that happened through to the vending machines were always friendly and at minimum made contact, and the service area took good care of me as well as were friendly and explanative with questions. Prices of the 4-5 services I was aware of were high, but not ridiculously high. More

Shannon Casey I always bring my car to serviced here. Shannon is so helpful, kind and understanding. I have NEVER had a bad experience with their service dept. Jim I always bring my car to serviced here. Shannon is so helpful, kind and understanding. I have NEVER had a bad experience with their service dept. Jim always works on my car and does a awesome job!!! I really appreciate them so much because they can explain things to me ( how a part works and why it needs or needed repaired) in a language that I (being a girl) understand without making me feel like a idiot. I can never say enough about Shannon & Jim. I recommend Ted Russell Nissan to everyone I know. Ted Russell should be very proud of a employee like Shannon because I am!! Thank you so much for everything you do for people like myself. More

Greg is great at customer service & tries hard to be fair. His employee Shannon is not helpful, ill informed, rude, not pleasant and = bad experience. fair. His employee Shannon is not helpful, ill informed, rude, not pleasant and = bad experience. More