Ted Russell Nissan

1st time using service dept. This was my first visit to the Ted Russell Nissan service department and it was fantastic. They were fast and made me feel very welcome. I will defi This was my first visit to the Ted Russell Nissan service department and it was fantastic. They were fast and made me feel very welcome. I will definitely use them in the future for all my service needs. More

Fast & Easy We were in Knoxville running errands & decided to get my Rogue checked as the tire pressure indicator on. I was close to needing an oil change so dec We were in Knoxville running errands & decided to get my Rogue checked as the tire pressure indicator on. I was close to needing an oil change so decided to see if they could do that as well. We were in & out in less than an hour. Super fast service & extremely courteous staff. I normally get my service done in COOKEVILLE but I think I've found a new place! More

Great customer service Very helpful and knowledgeable. Not overly pushy. Would recommend my friends to go there. Love the new cars. They have experience in what is new and s Very helpful and knowledgeable. Not overly pushy. Would recommend my friends to go there. Love the new cars. They have experience in what is new and safety. Really made me feel comfortable with the service department and how they would take care of me More

BUYER BEWARE!!!! If I could give them a negative rating I would. FREAKING HORRIBLE!! I bought a new Frontier and 2 days after I took it home I get a call saying ther If I could give them a negative rating I would. FREAKING HORRIBLE!! I bought a new Frontier and 2 days after I took it home I get a call saying there was a mathmatical mistake on the contract and I owed $2200 more & I needed to resign a new contract or bring it back. I called a lawyer & he said to keep it and he'd call them. Long story short the truck was repossessed at my work in front of all my coworkers. HOW EMBARASSING!! Of course everyone was asking me if I could pay my bills. The salesperson even made the comment that they didn't think I was really serious about buying it in the 1st place. That place is evil. More

Lying thieves Very disappointed in the lies I was told, how I was coerced into buying a car that I wasn't pleased with and even more disappointed with the fact that Very disappointed in the lies I was told, how I was coerced into buying a car that I wasn't pleased with and even more disappointed with the fact that I was robbed! I bought the car without haggling, but when I researched how much its really worth, I found out that I paid $9,700 more than it is worth. That shouldn't even be legal! Now I'm stuck with this car and I can' t even sell it without losing large sums. I'm planning on suing them. More

Incompetent We purchased a new 2015 Nissan Murano that Ted Russell acquired from another dealer through a dealer trade. When we arrived to take delivery of the n We purchased a new 2015 Nissan Murano that Ted Russell acquired from another dealer through a dealer trade. When we arrived to take delivery of the new Murano, we were informed that the radio cover had a scratch, but a new panel had been ordered and would be available for them to install in 2 - 3 days. Since we live 60 miles from the dealership, we should have been informed of the defect before we drove to the dealership. Since it would be resolved in a couple days and the dealership offered a tank of gas to compensate our drive, we went ahead with the sale. What a mistake!! The next day my wife noticed that the key fob she had been given did not unlock the vehicle. When we tried to use the key fob we received a message of "Invalid ID". We called Ted Russell Nissan about the key fob issue and reported it to the sales manager, since the sales rep was not available. We were assured that it would be fixed when the radio panel was replaced. We were also told to be careful not to lose the one working key fob or the vehicle would be rendered useless. A week later since we had not heard anything, we called the sales rep. He acted like why were we bothering him and secondly he did not know about the key fob issue, the sales manager had not informed him of the issue. The sales rep reluctantly did check on the radio cover, and let us know that it had been backordered, which immediately shot up a red flag to us. We were again assured that it would be only a matter of days for it to arrive. Another week went by with no communication. We contacted the dealership again and were met with an attitude that the dealership had little care about resolving the issues. After 3 weeks of waiting to get a working key fob we decided to drive to the dealership to get the nonworking key fob reprogrammed so that we would be able to use it. At that time the general manager decided to replace the damaged radio cover with one from another new vehicle, since the one that had been ordered was still on backorder with no delivery in sight. But what was worse was that we found out that the key fob that we had been given was not compatible with the Murano and could not be programmed. A new key fob had to be ordered and we needed to make another trip to the dealership once the new key fob arrived in 2 - 3 days. Another week went by with no communication, so we again called and were passed around like a hot potato from sales to service to parts. No one could tell us the status of the new key fob, but parts was going to call us back the next day. Four days later, we called again about the key fob, we were told that it had just arrived. We went to the dealership the next day and waited 1 1/2 hours while they programmed the key fob, only to be told after that time that they apparently ordered the wrong key fob and it would not program with the Murano. They would have to try to order another key fob and see if they could get the correct one. So after 5 weeks the issue still continues with no end in sight and we only have one working key fob. The new Murano remains parked in our garage since we are afraid to drive it with only one working key fob and fear of rendering the vehicle useless if the key fob is lost. More

Deceptive & in component service dept First off, I'm glad to buy a product made in TN. I've bought 4 new Nisssns in my life. 2 at the same time from this dealership. Sales staff ok. Servic First off, I'm glad to buy a product made in TN. I've bought 4 new Nisssns in my life. 2 at the same time from this dealership. Sales staff ok. Service staff are horrible. I'm calling it like it is, they outright lie. Each time in they seemed to cause problems resulting in return trips which added up to more out of pocket money. Shannon Casey is rude & deceptive. I will never return to this dealership. They are simply not trustworthy. More

Did not feel like the customer was first I went in to Ted Russel Nissan after having purchased a used 2015 Versa Note from a different dealership, Ole Ben Franklin. The radio needed to be rep I went in to Ted Russel Nissan after having purchased a used 2015 Versa Note from a different dealership, Ole Ben Franklin. The radio needed to be reprogrammed, being one of the reasons I had got a good deal on the car, It was still under factory warranty so they fixed it and since it was close to the 10,000 mile mark I had them preform the scheduled maintenance for that mile mark. Everything on the report came back normal, after they preformed their multi-point inspection. Later on that day I am driving and my automatic car starts jerking real bad and has almost no reaction to the accelerator. So I call back to try to find out what is going on and I make an appointment to get the transmission looked at. During the appointment in where I am getting my transmission looked at they inform me that there is water in the transmission and that has probably voided my warranty on my transmission. So I sit in the waiting room from 9 am to about 1 pm when Scott comes up to me and says that it looks more than likely that they are going to void my warranty and that it could take a day or two for us to actually hear back from them, also you have a part missing and Ill just point that out to you. At this point I am extremely frustrated. So I call Ole Ben Franklin and they inform me that this is not the first time that Ted Russel Nissan has tried to void a warranty on a car that has been purchased from Ole Ben Franklin. They send me to Twin City Nissan where I show them both reports from both visits. And they inform me that the part that I was missing was probably the reason why I had water in my transmission and that Ted Russel might have taken the part themselves because this isn't the first time they have tried to void someone's warranty from Ole Ben Franklin. I am appalled that they let a customer get thrown in the middle of dealership politics because apparently Ted Russel used to own Ole Ben Franklin. Twin City Nissan ordered me a new transmission and wanted to take care of me from the moment I got there. The only thing Scott wanted to do was tell me that my warranty was voided and there was nothing I could do but take it up with Ole Ben Franklin. Scott you are a piece of xxxx. Your company motto is Customer first and all you wanted to do was xxxx me out of my warranty. I had the car for 2 weeks clearly it is my fault. Don't go to Ted Russel for service, Scott even told me the people they have working there are "Just like Jiffylube they don't really know what is going on" which was his excuse to why they didn't see the part missing the first time. More

Terrible customer service I arrived at the dealership Mar. 13th and was greeted by Warren, by the way deserves 5 STARS for customer service. I told him I am leaning towards the I arrived at the dealership Mar. 13th and was greeted by Warren, by the way deserves 5 STARS for customer service. I told him I am leaning towards the Acura RDX and he said thats fine but he said lets see the Murano. I said thats fine. Warren was very knowledgeable on the vehicle and was very kind without pushing the button. After test driving the car I was convinced that this is the car my wife would love. So even thou Warren would not be there Saturday, he set me up with Stan Mansfield. We arrived Saturday so my wife can test drive. I felt very uncomfortable with Stan. I felt that he was trying to make the sale right there. I said to him I am not ready to buy the car today but I would like a fair market value on my truck. He said to me if we are not ready to buy, the dealership will not give me a fair value of my car. The words FAIR mark value tells me that weather I buy a 20k or 50k car it should not matter. You are evaluating the truck, nothing else. Where is the CODE OF ETHICS! Yes! we are going to buy a Murano, but not from Ted Russell dealership. MAtter a fact I will never step into a Ted Russell dealership or recommend them to anyone. unfortunately it took one battle apple to destroy me buying from you guys. More

a rattle in the dashboard I would like to give a big thank you to Shannon Casey for dealing with a rattle in my dashboard. He went above and beyond what I could have hoped for. I would like to give a big thank you to Shannon Casey for dealing with a rattle in my dashboard. He went above and beyond what I could have hoped for. He has always greeted me with kindness-even when I was short tempered with him about the rattle. Mr. Casey worked very hard to find the rattle and believed me when I told him that it was back. I truly would like to send my thanks to him for working with an irritated girl on a rattle in the dashboard. I really appreciate and understand how hard he worked for me. More