Ted Russell Nissan

Did not feel like the customer was first I went in to Ted Russel Nissan after having purchased a used 2015 Versa Note from a different dealership, Ole Ben Franklin. The radio needed to be rep I went in to Ted Russel Nissan after having purchased a used 2015 Versa Note from a different dealership, Ole Ben Franklin. The radio needed to be reprogrammed, being one of the reasons I had got a good deal on the car, It was still under factory warranty so they fixed it and since it was close to the 10,000 mile mark I had them preform the scheduled maintenance for that mile mark. Everything on the report came back normal, after they preformed their multi-point inspection. Later on that day I am driving and my automatic car starts jerking real bad and has almost no reaction to the accelerator. So I call back to try to find out what is going on and I make an appointment to get the transmission looked at. During the appointment in where I am getting my transmission looked at they inform me that there is water in the transmission and that has probably voided my warranty on my transmission. So I sit in the waiting room from 9 am to about 1 pm when Scott comes up to me and says that it looks more than likely that they are going to void my warranty and that it could take a day or two for us to actually hear back from them, also you have a part missing and Ill just point that out to you. At this point I am extremely frustrated. So I call Ole Ben Franklin and they inform me that this is not the first time that Ted Russel Nissan has tried to void a warranty on a car that has been purchased from Ole Ben Franklin. They send me to Twin City Nissan where I show them both reports from both visits. And they inform me that the part that I was missing was probably the reason why I had water in my transmission and that Ted Russel might have taken the part themselves because this isn't the first time they have tried to void someone's warranty from Ole Ben Franklin. I am appalled that they let a customer get thrown in the middle of dealership politics because apparently Ted Russel used to own Ole Ben Franklin. Twin City Nissan ordered me a new transmission and wanted to take care of me from the moment I got there. The only thing Scott wanted to do was tell me that my warranty was voided and there was nothing I could do but take it up with Ole Ben Franklin. Scott you are a piece of xxxx. Your company motto is Customer first and all you wanted to do was xxxx me out of my warranty. I had the car for 2 weeks clearly it is my fault. Don't go to Ted Russel for service, Scott even told me the people they have working there are "Just like Jiffylube they don't really know what is going on" which was his excuse to why they didn't see the part missing the first time. More

Terrible customer service I arrived at the dealership Mar. 13th and was greeted by Warren, by the way deserves 5 STARS for customer service. I told him I am leaning towards the I arrived at the dealership Mar. 13th and was greeted by Warren, by the way deserves 5 STARS for customer service. I told him I am leaning towards the Acura RDX and he said thats fine but he said lets see the Murano. I said thats fine. Warren was very knowledgeable on the vehicle and was very kind without pushing the button. After test driving the car I was convinced that this is the car my wife would love. So even thou Warren would not be there Saturday, he set me up with Stan Mansfield. We arrived Saturday so my wife can test drive. I felt very uncomfortable with Stan. I felt that he was trying to make the sale right there. I said to him I am not ready to buy the car today but I would like a fair market value on my truck. He said to me if we are not ready to buy, the dealership will not give me a fair value of my car. The words FAIR mark value tells me that weather I buy a 20k or 50k car it should not matter. You are evaluating the truck, nothing else. Where is the CODE OF ETHICS! Yes! we are going to buy a Murano, but not from Ted Russell dealership. MAtter a fact I will never step into a Ted Russell dealership or recommend them to anyone. unfortunately it took one battle apple to destroy me buying from you guys. More

a rattle in the dashboard I would like to give a big thank you to Shannon Casey for dealing with a rattle in my dashboard. He went above and beyond what I could have hoped for. I would like to give a big thank you to Shannon Casey for dealing with a rattle in my dashboard. He went above and beyond what I could have hoped for. He has always greeted me with kindness-even when I was short tempered with him about the rattle. Mr. Casey worked very hard to find the rattle and believed me when I told him that it was back. I truly would like to send my thanks to him for working with an irritated girl on a rattle in the dashboard. I really appreciate and understand how hard he worked for me. More

Absolute terrible service department This Thursday will be my 4th trip to have my service engine light corrected. They have replaced both the mass air flow sensor amd 02 sensor, light is This Thursday will be my 4th trip to have my service engine light corrected. They have replaced both the mass air flow sensor amd 02 sensor, light is still on. I have been charged close to $2000 dollars and more than likely they will want to charge me more Thursday. Personally. i would not let them change a tire. More

Rogue SV / AWD Great Deal, Friendly Staff, Fun & Memorable Experience!!! Thank-You Derrick Jones, Mehmet Cerili, Shain, & Traci for making our car-buying exlerience Great Deal, Friendly Staff, Fun & Memorable Experience!!! Thank-You Derrick Jones, Mehmet Cerili, Shain, & Traci for making our car-buying exlerience stress-free!!! They ALL Went Above & Beyond!!! More

Buyer Beware! If you are thinking about buying from Ted Russell Nissan, we can tell you from our experience that they manipulate the numbers on appraised trade-in v If you are thinking about buying from Ted Russell Nissan, we can tell you from our experience that they manipulate the numbers on appraised trade-in value and purchase price. Our purchase price was upped $2,000 and trade-in devalued $2,000. Buyer beware! We were asleep at the wheel never expecting this type of dealing. We learned the hard way. Stick with reputable dealers as we have in the past. More

Exellent customer service! I went in to Ted Russell Nissan looking to trade in my old Dodge Ram. I had seen the commercials for the $5500 trade in and wanted get more details. I I went in to Ted Russell Nissan looking to trade in my old Dodge Ram. I had seen the commercials for the $5500 trade in and wanted get more details. I walked in was greeted by Anthony Galyon, he asked what kind of vehicle I was looking for. I was looking for a newer used 7 passenger vehicle so we started off looking at several used suv's on their lot, I really liked the Toyota Highlander, Anthony helped compare the Toyota with a Nissan Pathfinder. Both vehicles were in the price range that I was looking for, I asked about the $5500 trade in and he informed me that it was only available on a new Nissan. So he showed me a 2014 Pathfinder which was real close to the price my price range. With the trade in value on my Dodge it put the price of a new Pathfinder at a great price. The whole experience was great from the salesman to the final number crunching with the finance manager. I would definitely recommend dealing with this dealership and their staff! Sincerely, Steve F. More

Above and beyond! Ted Russell Nissan took care of our need for a new vehicle, working with us to replace one we recently purchased that didn't meet our needs. They sale Ted Russell Nissan took care of our need for a new vehicle, working with us to replace one we recently purchased that didn't meet our needs. They sales staff truly went above and beyond in terms of service and friendliness. Ted Russell Nissan has earned life long customers. More

Awesome experience This was my first new car purchase and they really listened to my needs and what I wanted. They also helped me get the right price for me. Very friend This was my first new car purchase and they really listened to my needs and what I wanted. They also helped me get the right price for me. Very friendly staff and a great experience. I would highly recommend this dealer to others! More

my trip to Ted Russle I recently went to your dealership with the intention of looking at prices and seeing what fits into my budget and a young man named Devin was very he I recently went to your dealership with the intention of looking at prices and seeing what fits into my budget and a young man named Devin was very helpful and friendly. He showed me a variety of cars and trucks and was very informative even though i could tell he was new. I will gladly be back to purchase my next car from this very friendly salesman More