Ted Russell Nissan

Unethical & Double Talk In my personal opinion I would not recommend this dealership. The management along with the sales personnel do not possess any moral integrity. They w In my personal opinion I would not recommend this dealership. The management along with the sales personnel do not possess any moral integrity. They will tell you what you want to hear but stick it to you in the end. They will lie to your face and their only concern is maximizing there profit at your expense. More

Ted Russell Nissan is a BIG REAP OFF!!! The saless agents and the management staff at Ted Russell Nissan knowingly sold my hard working 20 year old daughter a 2013 Ford Focus with a bad tran The saless agents and the management staff at Ted Russell Nissan knowingly sold my hard working 20 year old daughter a 2013 Ford Focus with a bad transmission. On her drive home that evening from the dealership the check engine light came on and the car was taking off wierdly from a stop. The next day she drove it over to McWhaley Ford in Sevierville and within a few minutes their mechanic told her it was the transmission. She then called and talked to Austin the sales manger that did her paperwork and he told her not to worry that they would take care of everything. He told my daughter to bring her car back on Saturday at 2:30pm to have the service department fix and repair the problems along with fixing the drivers side seat that needed stitched up. She drives back to Ted Russell and no one made the apointment and told that they did not work on Fords. She then took it across the street to the Ford dealership and they drove it and indeed the transmissions is definitely in need of service and they cannot work on it until Tuesday. So she calls Warren at Ted Russell to ask what to do and all he could say was that he was sorry. They wouldn't even give her a loaner vechile to drive until her car was fixed. Ted Russell mangement staff (Shane) doesn't stand behind their deals or have any consideration for their customers. I work with the public and I will let everyone that I come in contact with that Ted Russell Nissan is a crooked dealership and a bunch of liars. If you can't stand behind what you sell then you shouldn't be in business. I would like for the GM to call me and we can discuss this further and hopefully rectify the situation. More

Very untruthful I had a buyer sheet from another dealer sent it to "Josh the internet guy" and he informed me he spoke to his manager and they could beat it. Drove 4 I had a buyer sheet from another dealer sent it to "Josh the internet guy" and he informed me he spoke to his manager and they could beat it. Drove 45 minutes to the dealer and showed them the same sheet and was told they couldn't even touch that deal. Wasted almost an hour and a half of my afternoon to be lied to. Also, bought a 350z there in 2008. Left my rental there with the keys with my salesman and he said he'd take care of having it picked up. He didnt and it cost me almost 400 dollars to pay the late fee. More

a NIGHTMARE waiting to happen. I recently bought a Maxima through a dealership (not this one), while I was out in Knoxville my car started to overheat. So I immediately thought to l I recently bought a Maxima through a dealership (not this one), while I was out in Knoxville my car started to overheat. So I immediately thought to look up the nearest Nissan dealership. Ted Russell Nissan was the closest one to me. I drove there and met two men. They came off as nice at first. Then I had to sign paperwork for the diagnosis to be done, which was $89.95. Waited about an hour or more for them to tell us what was wrong with my car, then Mr. Shannon Casey comes to tell us what's wrong. He's trying to rush us to come up with a decision. We don't have a whole lot of money anyways, but we ask how much the part is and when it would be fixed. He said with everything together would be $600+ and it may not get there until a day or so. We told him we would think about it and he went and ORDERED the part without our approval. Then when we discovered we could get it done half the price else where, he said that we couldn't do that. He belittled me and talked to me like I was ignorant. We then spoke to Mr. Hood, who is the service director, and he had Mr. Casey come in and listened to both stories and said that there were "witnesses" who said we said he could order the part. Mr. Hood took off the labor fees, but we still had to pay for a part AND pay the tow truck driver who was coming to pick the car up. This place is nothing but a SCAM and all they want is your MONEY. They have no respect and care for you or your vehicle. I would not recommend it AT ALL. Shannon Casey was an arrogant you-know-what and when I went to pick my keys up, he was RUDE all over again. Definitely will NEVER use Ted Russell Nissan again and I have definitely told everyone I know of this experience and they have lost business. More

Do your research before buying new! The sales representative was awesome! He answered all of our questions the best he could. However I'll never shop at this dealer again due to the cus The sales representative was awesome! He answered all of our questions the best he could. However I'll never shop at this dealer again due to the customer service we received later on. More

Disappointing I went in on a Sunday in the rain to try to find a car. I spoke with a salesman Dewayne (I think) and he let me test drive a car. I was really intere I went in on a Sunday in the rain to try to find a car. I spoke with a salesman Dewayne (I think) and he let me test drive a car. I was really interested in purchasing it and I was told I was approved for financing but the exact terms would be TBD. The finance guy, Andy, told me he would call me no later than noon on Monday to tell me what was up. Silence. I followed up...silence. I emailed and texted and finally got a response. They sold the car and were working on something else for me...then again...silence. I ended up driving to Charlotte NC to buy a car and put 5k in cash down. I will never recommend this dealership. More

Deceiving I called the dealership because they have two billboards on i-40 saying that "if your car drives is worth $5500" and they confirmed it, but when I loo I called the dealership because they have two billboards on i-40 saying that "if your car drives is worth $5500" and they confirmed it, but when I looked at their prices, and compared them with a Chattanooga dealer (where I live) "Nissan of Chattanooga East" and noticed that the same car, year and model where priced between $4900 - $6500 less than Ted Russell Nissan. So I decided to call back and talked to Dewayne (sales rep) and he said they can do price-match and beat it by $500 but will not honor the price advertised. It sounds to me very deceiving and tricky; I rather deal with Sonic Automotive which owns "Economy Honda, Nissan of Chattanooga and other dealership in the area; they sound more honest, and I dealt with them in the past and were very good. More

Really impressed This was my first time buying a new car on my own. We were trading in a 1998 Ford Expedition that was literally on its last leg. They were offering th This was my first time buying a new car on my own. We were trading in a 1998 Ford Expedition that was literally on its last leg. They were offering the $5500 trade in deal and we took advantage of that. We ended up with a brand new Altima with all the options! We love our car and the experience was great! We would definitely recommend them to others and would go back for any other car buying needs. More

1st time using service dept. This was my first visit to the Ted Russell Nissan service department and it was fantastic. They were fast and made me feel very welcome. I will defi This was my first visit to the Ted Russell Nissan service department and it was fantastic. They were fast and made me feel very welcome. I will definitely use them in the future for all my service needs. More

Fast & Easy We were in Knoxville running errands & decided to get my Rogue checked as the tire pressure indicator on. I was close to needing an oil change so dec We were in Knoxville running errands & decided to get my Rogue checked as the tire pressure indicator on. I was close to needing an oil change so decided to see if they could do that as well. We were in & out in less than an hour. Super fast service & extremely courteous staff. I normally get my service done in COOKEVILLE but I think I've found a new place! More