Ted Russell Nissan

I bought tires from them, had a flat. They told me unrepairable, so I asked for a price of a new set. Not in stock I said I wouldx wait. Went to get fuel and noticed my bad tire was throw They told me unrepairable, so I asked for a price of a new set. Not in stock I said I wouldx wait. Went to get fuel and noticed my bad tire was thrown in the back of my pathfinder, and onto my set of golf clubs. I returned to dealership asking for a manager. 2 people approached asking how they can gelp, I showed them and 1 of them said I can't do anything about it but get on the tech. Then he handed me his business card and said I would get a free oil change with his card. I left there very displeased. More

I am so pleased with my recent car purchase from their dealership! Rusty, Greg, and Mike provided exceptional service and support. I had been quite discouraged after my previous car was totaled, but a fa dealership! Rusty, Greg, and Mike provided exceptional service and support. I had been quite discouraged after my previous car was totaled, but a family member recommended them, and I'm incredibly grateful I took their advice. Their friendliness, understanding, and helpfulness made the entire experience outstanding. This dealership genuinely cares about its customers and goes above and beyond to assist them in finding the right vehicle. I will certainly return to them for any future car purchases and wholeheartedly recommend them to anyone seeking a new car, even if they feel it might be unattainable. They truly work to find solutions for their customers. I am deeply appreciative of their outstanding customer service; it's a refreshing change to encounter such a customer-focused car dealership. Give them a chance you won't regret it, let them help you get that new car you deserve! -Thank you all so much for helping me! More

I purchased a car tonight from Ted Russell Nissan with the help of Brian, Shane, and Greg. All three were hilarious, engaging, kind, and straight shooters. I have previously had bad experiences with purch the help of Brian, Shane, and Greg. All three were hilarious, engaging, kind, and straight shooters. I have previously had bad experiences with purchasing cars and was really hesitant. Brian really put me at ease and built trust with me. Once I got to the dealership, everything was seamless. By the end of my experience, I left with a car I love and trust in Ted Russell Nissan and its employees. I’m not one to write reviews but my experience tonight was superb. You can trust Ted Russell Nissan and expect great customer service. I most certainly will be using them in the future. More

I'll have to say the service department has redeemed itself! I posted a couple weeks ago that I was having a problem with the window switch, I thought! They have replaced a part at the window, a rubber itself! I posted a couple weeks ago that I was having a problem with the window switch, I thought! They have replaced a part at the window, a rubber seal, which appears to have solved the issue! Thanks for the follow up and the fix! More

AFTER i sent in my survey saying I was completely satisfied I got a call saying they had made a mistake on my deal. It is my fault for not handing them the keys but when i told them I didnt have 300 satisfied I got a call saying they had made a mistake on my deal. It is my fault for not handing them the keys but when i told them I didnt have 3000 MORE to put down on the car they arranged a 3000 credit limit credit card through Capital one and ran the card for the 3000. They did a similar thing to my son only he stood his ground with them and they 'rewrote' his deal but he later found out they pushed through the higher loan. A good atty needs to get ahold of them! More

Went for an oil change and tire rotation. Pricing seemed reasonable. When they got done thet were charging almost $20 for shop supplies. When this is bought in bulk that's a LOT of supplies. Pricing seemed reasonable. When they got done thet were charging almost $20 for shop supplies. When this is bought in bulk that's a LOT of supplies. I went for genuine Nissan service on my 21 Titan Platinum Reserve. Really? They washed it, removed the antenna- didn't put it back on and left the passenger mirror turned backwards Service my a##. First and last time for me STAY AWAY... More

I have had multiple technical issues with a brand new car and poor customer service and poor customer service More

From the buying experience to getting a different vehicle than the one discussed , to the pickup 5 minutes before the dealer closed in the dark, to having to come back and fill out different paper work , to than the one discussed , to the pickup 5 minutes before the dealer closed in the dark, to having to come back and fill out different paper work , to having the service guy call me a liar after leaving a review about a suspect oil change experience. More

Should be 0 stars. Will tell you anything to get you to buy car with extended warranty….not worth the paper it’s printed on then they give you a xxxxxxxx story and t Will tell you anything to get you to buy car with extended warranty….not worth the paper it’s printed on then they give you a xxxxxxxx story and that they won’t refund it….it has to go towards the loan which is fine but you better live close because you have to “drive” back there and sign a paper, even with all the technology of internet and email…..they are masterful liars…have had my rouge LESS THAN A YEAR, been to shop 2 times nothing covered under warranty. Fixed on strut mount bearing , they said the other messed up HOWEVER, changed the one supposedly messed up and the one they replaced earlier, 741.00 later??? What the heck! Lift gate of all things NOT COVERED IN THE WARRANTY….GO FIGURE!!!! I cannot wait to get rid of the piece of junk I bought from a den of liars. I wouldn’t get a car from them if they gave it to me. If you buy a car here be prepared to have horrible service from idiots all around….and take lots of lube. You will need it. Never been so screwed by car dealership. The worst experience ever!!!!!!!! Word of mouth goes a long way I just wish I would have read the reviews first!!!!! More

"Mechanic" left a half tight quart of oil in my car. It all leaked out soaking the carpet so bad that it leaked out the bottom of the car leaving a puddle of oil on my brand new untreated garage floor. It all leaked out soaking the carpet so bad that it leaked out the bottom of the car leaving a puddle of oil on my brand new untreated garage floor. Service manager was rude and refused to replace my carpet and gave some lame excuse how it's my fault because I provided my own oil among other lame excuses. Said he could pressure wash it. FOH. I will never bring my car back and I will advise the entire local Z and G community not to as well. More