Ted Russell Ford Kingston Pike

Impressed with staff efforts to serve. I wasn’t happy about paying for insurance on Enterprise vehicle to cover my deductible. Thought Ford should have covered that since it was a recall. I wasn’t happy about paying for insurance on Enterprise vehicle to cover my deductible. Thought Ford should have covered that since it was a recall. Had some anxiety with bringing the rental back after contract and temporary insurance was expired. And had made anxious phone calls at 11:45 because i didn’t get the call to pick up my car by 11:00 as expected and I had an appointment to get to at 1:00. More

Oil change I go to Ted Russell Kingston Pike for routine maintenance and an especially oil changes I like to use the same service writer I like that they know my I go to Ted Russell Kingston Pike for routine maintenance and an especially oil changes I like to use the same service writer I like that they know my name I like that they know my vehicle I like they're waiting area with snacks,drinks, tv. More

Very satisfied with the work done on my car. WE are always treated with care and respect at the Kingston pike location. Nice waiting area which is well stocked with water, coffee and snacks. Rhon WE are always treated with care and respect at the Kingston pike location. Nice waiting area which is well stocked with water, coffee and snacks. Rhonda always takes care of us and keeps us informed if the service may take a little longer. More

Perfect as usual Got in and got out in short order. Also had questions answered regarding a possible, and separate, accessory installation. Everyone was very nice an Got in and got out in short order. Also had questions answered regarding a possible, and separate, accessory installation. Everyone was very nice and professional. More

going above and beyond! My wife's car suddenly developed a problem last Friday. I took the car into Ted Russell on Kingston Pike. I spoke to Jason, who explained that they we My wife's car suddenly developed a problem last Friday. I took the car into Ted Russell on Kingston Pike. I spoke to Jason, who explained that they were severely backed up with work as several mechanics were out. He took the car and said they would do mall they could. By late Friday the car was fixed and my wife was happy. This dealership has ALWAYS tried to go above and beyond to satisfy both my wife and me. More

Ted Russell Ford service I have purchased several vehicles from Ted Russell Ford and have always used their service dept. and have never had a problem. The staff is always fri I have purchased several vehicles from Ted Russell Ford and have always used their service dept. and have never had a problem. The staff is always friendly and takes care of things in a timely manner. I recommend this dealership to everyone. Also Rhonda is a great service adviser she is always on top of things couldn't ask for any better. More

Awesome Experience!!!!!!!!!!!!!!! Ted Russell Ford, went above and beyond…. Julio Lara, did the impossible, he got me out of my existing leave, and into a new 2019 Escape. The Ted Ru Ted Russell Ford, went above and beyond…. Julio Lara, did the impossible, he got me out of my existing leave, and into a new 2019 Escape. The Ted Russell team, made the car buying experience a breeze. They have made me a customer for life, and in all aspects of the dealership. I look forward to brining in my Escape for service in the future, understanding that the service dept, will make me feel like I am the most important person to them. More

Body repair Very good efficient service at the body shop. Car looks good and was ready when promised James Beckett, Service advisor, does a great job of maintai Very good efficient service at the body shop. Car looks good and was ready when promised James Beckett, Service advisor, does a great job of maintaining a clean and efficient work shop.. More

Bad and good When I visited this dealer, I needed to ask several times what I should do. Each just said please ask another person and didn't take me to right place When I visited this dealer, I needed to ask several times what I should do. Each just said please ask another person and didn't take me to right place/ person. This was very bad point for me. After I found this staff, he took care for me very well and his action was quick. That was good point. More

Airbag Recall fix Brought my Lincoln in for airbag recall fix. In and out in one hour. Took a couple of weeks to get part ordered but service was quick after that. Brought my Lincoln in for airbag recall fix. In and out in one hour. Took a couple of weeks to get part ordered but service was quick after that. More