Ted Russell Ford Kingston Pike

Rainy Day - Low tire It never fails, it starts raining and you get warning that you have a low tire. Not a problem, I whip into my local Ted Russell dealership. Actually I It never fails, it starts raining and you get warning that you have a low tire. Not a problem, I whip into my local Ted Russell dealership. Actually I kind of miss seeing them, since I haven't been in to see them lately since my F-150 is running great. They checked the tires (gave me a blow job) and even washed my Pickup for me. Now that's what I call a great day! More

Great experience! Sales support and finance effort were great! Showed us many different vehicles. Gave us a lot of options. Made effort to make sure the car was rea Sales support and finance effort were great! Showed us many different vehicles. Gave us a lot of options. Made effort to make sure the car was ready for pick up. More

Scam from beginning to end! I'm am a ford fan and always have been. However, my experience with this service department from beginning to end has solidified the fact that I will I'm am a ford fan and always have been. However, my experience with this service department from beginning to end has solidified the fact that I will never, EVER buy a another car from or visit this dealership again. Their service department is a full on scam. I have a 2012 Ford F-150 with a transmission they said needed to be replaced for only $4,900 after they ran test and replaced other items on it 1 1/2 weeks ago. I question their motives and their methods bc if I had a bad transmission, why wasn't it discovered on my first visit and not until after I received my vehicle back in even worse shape. I do not trust these guys and recommend everyone else to be aware of this place. More

Where to go to get a great car with great service I had a car wreck and had to find a car quick. It was so easy and so quick. I think it took me longer to find a car need anything. I had a car wreck and had to find a car quick. It was so easy and so quick. I think it took me longer to find a car need anything. More

A year long process I bought a used car from this dealership on August 22, 2016. The next day, which also happened to be my birthday, the car broke down while driving up I bought a used car from this dealership on August 22, 2016. The next day, which also happened to be my birthday, the car broke down while driving up a hill (pretty common for TN). Thus, causing the car to begin to roll backwards down the hill and almost into oncoming traffic. I was lucky enough to veer into an apartment complex's parking lot and no one got hurt. The dealership towed the car for me and gave me a rental for the 2 weeks it took to fix the just serviced car I bought. When I picked it up two weeks later, I drove from the dealership to campus (not even a 15 minute drive) and the car began to shake and make noise while on I45, again almost causing me to get into yet another accident. They fixed the car again for 4-5 days. When I got it back for the second time in less than a month, it drove for about a week before the engine light came on again and the car started to shake. It thankfully make it to the dealership. I recommend that if you are a young female like myself that you never buy a car from this company. They will take advantage of you situation. More

Amazing service while on the road driving North to Michigan We were driving 2009 Ford Escape North from Florida to Michigan when we heard a loud noise under hood. Taken into service immediately, diagnosed and We were driving 2009 Ford Escape North from Florida to Michigan when we heard a loud noise under hood. Taken into service immediately, diagnosed and parts ordered. Rental car provided so we could visit granddaughter at U Kentucky. Next day car clean and ready to go. Joey Parris and staff were so very helpful. The dealership is clean and professional looking. We would recommend this to anyone in the area as well as travelers on the road. More

Fantastic experience with a fabulous salesperson! My wife and I were referred to Michelle Abele at Ted Russell Ford Lincoln by a friend who said she was terrific to deal with. Our friend was correct, My wife and I were referred to Michelle Abele at Ted Russell Ford Lincoln by a friend who said she was terrific to deal with. Our friend was correct, Michelle was a dream. She is very friendly and she didn’t get pushy at all. Definitely not the typical obnoxious salesperson. She was very HELPFUL! She found just the car we wanted and we signed all the paperwork. Everything went great. You need to ask for Michelle when you get to the dealership. You and your wallet will be glad you did! More

Don't even bother Worst buying experience in my life. Even the manager promises were empty, nobody cares about anything besides selling you with lies. Bought a truck an Worst buying experience in my life. Even the manager promises were empty, nobody cares about anything besides selling you with lies. Bought a truck and after almost two months I'm still waiting for my second set of keys, remote start and even the license plates. We had to call more than ten times to the manager to make it happen. Don't even bother to go to Ted Russel, save yourself a big headache and go somewhere else. We were going to buy a new 2017 Mustang GT in the spring but after such a lack of costumer service, we changed our mind. More

Bad charging system The day before I was at a campground 40 miles away. My check charging system light came on. Following day with travel trailer hooked up behind. After The day before I was at a campground 40 miles away. My check charging system light came on. Following day with travel trailer hooked up behind. After 10 Miles the light came back on. Blinking on then off I knew I needed service. My daughter called from Chattanooga. Your service dept said they could fit us in. I pulled in and Joey Parris knew I was coming and was very understanding. It was expensive, but we were back on the road in three and a half hours. I used to work a a Ford dealer in the late 70s and early 80s. I do understand the price structure in the auto parts business. More

High price than any place!! Ted Russell at Kingston Pike charged high price than other body shops and they did not do good job repairing your car. I won't suggest my friends to Ted Russell at Kingston Pike charged high price than other body shops and they did not do good job repairing your car. I won't suggest my friends to go there to fix their cars. More