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Ted Russell Ford Kingston Pike

Knoxville, TN

3.5
456 Reviews

8551 Kingston Pike

Knoxville, TN

37919

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Showing 456 reviews

May 05, 2018

Excellent I can always depend on The service department to take care of me and my needs. Ted and Rhonda go above the norm to make sure I'm taken care of each an More

by agrl2nv27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rhonda Goebel, Ted Frynkewicz
May 04, 2018

My Lincoln Navigator Ted Russell's Service Dept is always a pleasure to deal with each time I take my vehicles in for service. Courteous, friendly, and truly interested in More

by PLATINUM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean (sp)?, Ted Frynkewicz
May 03, 2018

Exhaust system recall Very professional, Parts were ordered , then were notified for installation. All times were as requested and work performed neatly , When work complet More

by SuperD76
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rhonda , Ted Frynkewicz
May 01, 2018

Easy and quick I rely on you to help me maintain my car. You have always told me what needed to be done and I think you have been very helpful. More

by lgreene1936
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dannielle Deshssier [She is an outstanding Service Advisor]
April 29, 2018

Convenient. Professional. And ready to answer all my concer Danielle and staff have always shown themselves to be highly skilled, knowledgeable, and offer expert answers and actions to meet my needs and to take More

by Paula123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Deshasier, John Qualls
April 29, 2018

I’m happy Treated me well and did what I ask. They weren’t rude or pushy. Everything went smoothly and quickly and I was satisfied. That’s all I look for in a s More

by Klinear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gina Wood
April 29, 2018

Great service and I will definitely be coming back. Service Advisor was great very nice and got my car back clean and service was excellent, I will definitely be bringing my car back to You guys for fut More

by Angel.mccarty74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan McCloskey
April 24, 2018

Excellent!! Excellent experience! Gina was very friendly, professional and very helpful in facilitating a very quick service on my vehicle. Would definitely reco More

by Greg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gina
April 20, 2018

Great Service! The Service Department at Ted Russell Ford is amazing. They diagnosed a problem causing our Check Engine light to come on. Service was scheduled and More

by Linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Rivera, Ted Frynkewicz
April 20, 2018

Easy In / Esay Out Perfect outcome, 20,000 service, no issues, exceeded expectation, prompt service, waived nominal fees, good communication, no delays, quality work, cl More

by MKXjames
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Myers
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