Ted Russell Ford Kingston Pike

My problem was solved. My service representative, Mike Stansberry, worked with me over a period of time to detect the source of an oil leak and to oversee the 2 repairs need My service representative, Mike Stansberry, worked with me over a period of time to detect the source of an oil leak and to oversee the 2 repairs needed, which resolved the problem. Everyone was quite friendly and helpful, always making sure that I was receiving assistance as they walked by. More

Pat Murphy is your “go to” salesman! My salesman, Pat Murphy was spot on with everything he did with and for me. From the moment I met him, he was all about what I wanted, and delivered e My salesman, Pat Murphy was spot on with everything he did with and for me. From the moment I met him, he was all about what I wanted, and delivered everything he promised. He made my 5th Ford purchase the best of all of them. Pat has the enthusiasm, the ability to understand what I wanted, knowledgeable, worked hard to deliver what I wanted, addressed my concerns and kept me excited every step of the way and even after the sale. He’s number one goal was to take care of me, his new customer and make me happy. I only gave a 4 rating because the dealership blew the first offer. I now have my dream car, a Kona Blue Mustang Premium convertible! If you are looking for your next vehicle, This guy need to be your salesman! I will be asking for him when I’m ready for my next Ford! Thank you, Pat! More

The service is always excellent Ted and his team always provide excellent service. They are very professional and friendly. I would not hesitate to refer customers to Ted Russell F Ted and his team always provide excellent service. They are very professional and friendly. I would not hesitate to refer customers to Ted Russell Ford. More

Everything was great I only trust my 14 escape with Ted Russel Ford because they always do it right, and the staff is very friendly the only reason I left out a star was b I only trust my 14 escape with Ted Russel Ford because they always do it right, and the staff is very friendly the only reason I left out a star was because they didn’t take my car through the wash when they returned it so I had to ask plus I’m missing the sticker in the left corner of my windshield that tells when I need my next oil change but I liked everything else More

Above and beyond Ted and his staff in the Service department have given excellent service but have also assisted interfacing with Ford Corporate to address an issue ou Ted and his staff in the Service department have given excellent service but have also assisted interfacing with Ford Corporate to address an issue outside the normal range of service. I appreciate their professional and attentive care of my vehicle and myself by assigning a single technician for the full length of the service. More

Professional and courteous Rhonda is always fantastic. She is efficient, kind, and not pushy. I enjoy working with her because she explains everything that needs to be done on m Rhonda is always fantastic. She is efficient, kind, and not pushy. I enjoy working with her because she explains everything that needs to be done on my vehicle before the service is completed. More

Service always top notch Everything you would hope for when having a vehicle serviced. Friendly and knowledgeable people who make sure your needs are taken care of quickly and Everything you would hope for when having a vehicle serviced. Friendly and knowledgeable people who make sure your needs are taken care of quickly and professionally. I will always take my truck to Ted Russell Ford for any service needs. More

Stopped in without an appointment because of a faulty remote Was having a problem with my remote and stopped in and saw Rhonda Goebel without an appointment and was taken in immediately. Bought a new one, had it Was having a problem with my remote and stopped in and saw Rhonda Goebel without an appointment and was taken in immediately. Bought a new one, had it activated to car, and was gone in an hour. I have always had a great, professional and fast experience at Ted Russell whether it was with Ted Frynkewicz, Rhonda Goebel, John Quals, or others. More

Service Took my truck in, everything was excellent, except I requested for my transmission fluid to be checked and it wasnt. Everyone did a great job. Took my truck in, everything was excellent, except I requested for my transmission fluid to be checked and it wasnt. Everyone did a great job. More

Get the mustang galloping again Rhonda is a rockstar, just helped me out when I needed it; and restored faith in y’all 120% Will be back again now. Nate Rhonda is a rockstar, just helped me out when I needed it; and restored faith in y’all 120% Will be back again now. Nate More