Ted Russell Ford Kingston Pike

Service Rhonda Goebel is a top notch service advisor. She cares about her customers. She will always be my "go to" service advisor. When she says she will Rhonda Goebel is a top notch service advisor. She cares about her customers. She will always be my "go to" service advisor. When she says she will do something, she does it. Always has a pleasant smile. Ted Russell is lucky to have a employee like her. More

Great Buying Experience This was my fourth buying experience with Ted Russell Ford Lincoln and again, the purchase went smoothly and to my satisfaction. My Sales Consultant, This was my fourth buying experience with Ted Russell Ford Lincoln and again, the purchase went smoothly and to my satisfaction. My Sales Consultant, Taylor Boshers, did an excellent explaining all the options and his knowledge of the technology available was impressive. I look forward to his continued assistance in learning all the impressive features available in my new Edge. Tom Pack was helpful in explaining extended service plans and I'm confident I was able to make the right choice. He made paying out a chunk of money a pleasant experience. More

Body Work We just moved to Knoxville in July of 2018. We have had Fords for years and when we needed a new one went to Ted Russell Ford. The salesman and man th We just moved to Knoxville in July of 2018. We have had Fords for years and when we needed a new one went to Ted Russell Ford. The salesman and man that explained the features of the car were wonderful. Unfortunately, we had an accident with the car. Took it back to Ted Russell and they did a beautiful job repairing it and it looks like we just drove it out of the showroom. The people in the body shop were so nice and caring. Thanks to all. More

Excellent Love knowing my car is given back to me with a thorough check and a diagnostic review of what to expect that may need to be look at. I can drive safe Love knowing my car is given back to me with a thorough check and a diagnostic review of what to expect that may need to be look at. I can drive safe knowing car is great!! More

Rhonda is the best. She says what she is going to do and then does it!!! Rhonda and Ted are awesome and are the only reason o keep coming back!! is the best. She says what she is going to do and then does it!!! Rhonda and Ted are awesome and are the only reason o keep coming back!! More

Great Service Experience We do not live in Knoxville but our daughter goes to the Univ. of TN. At least twice we have used Ted Russell to get my daughters vehicle repaired We do not live in Knoxville but our daughter goes to the Univ. of TN. At least twice we have used Ted Russell to get my daughters vehicle repaired under stressful circumstances. They are a pleasure to work with either in person or over the phone (long distance). Our most recent service adviser was Rhonda Goebel who did an excellent job. More

service I have been a customer of Ted Russell Ford for many, many years. I will continue to deal with this dealership due to the fact that I am very pleased I have been a customer of Ted Russell Ford for many, many years. I will continue to deal with this dealership due to the fact that I am very pleased with the Service Department. They are very accommodating and I have no problems with the service I receive or scheduling maintenance. I am currently leasing my automobile and will continue to do so every three years. More

It was just a good experience Our salesman was very knowledgeable and helped with all the electronic items. We went back a couple of times to look at the truck and they called to c Our salesman was very knowledgeable and helped with all the electronic items. We went back a couple of times to look at the truck and they called to check in with us. More

Service Rhonda was was knowledgable, professional and personable. What more could you ask for. My truck was also serviced in a timely manner . Thank you for e Rhonda was was knowledgable, professional and personable. What more could you ask for. My truck was also serviced in a timely manner . Thank you for everything. More

Top notch Service advisor was very professional and was highly efficient - I considered service to be very fast and check-out was quick - I have always had exc Service advisor was very professional and was highly efficient - I considered service to be very fast and check-out was quick - I have always had excellent service working with Ms. Goebel More