Ted Russell Ford Kingston Pike

Good service Good and quick service as usual. Had oil change, tire rotation, and multi-point inspection within a reasonable price and no hassle. Would recommend it Good and quick service as usual. Had oil change, tire rotation, and multi-point inspection within a reasonable price and no hassle. Would recommend it to other Ford owners. More

Service Another outstanding job by the Service Department. Gina Wood is outstanding. Extremely helpful and very professional. She is an asset to Ted Russel Fo Another outstanding job by the Service Department. Gina Wood is outstanding. Extremely helpful and very professional. She is an asset to Ted Russel Ford. Great Job!! More

I've had an issue with my MKZ and Rhonda Goebel is a winner! Rhonda Goebel, Service Advisor, has diligently worked as liaison to secure warranty approval for work on my vehicle. She has always been smiling and v Rhonda Goebel, Service Advisor, has diligently worked as liaison to secure warranty approval for work on my vehicle. She has always been smiling and very pleasant to be around and provides me with progress updates on a timely basis. Ted Frankowitz has also been very friendly and helpful. Both are positive individuals and have have been the face of Ted Russell Service for me. More

Excellent Service The taillight on our new F150 went out just a couple of weeks after we bought. They ordered and called us when it came in and replaced within the wee The taillight on our new F150 went out just a couple of weeks after we bought. They ordered and called us when it came in and replaced within the week. More

Great Place! This is a GREAT Dealership, starting with the front desk, to Doug in Sales, to Ted and Rhonda in Service! These folks will always get our business!! This is a GREAT Dealership, starting with the front desk, to Doug in Sales, to Ted and Rhonda in Service! These folks will always get our business!! Thank you for going above and beyond for us! More

Rhonda is a very good Service Advisor It is alway a pleasant visit when working with Rhonda. She always lets me know what is going on with my car while it is being serviced. It is alway a pleasant visit when working with Rhonda. She always lets me know what is going on with my car while it is being serviced. More

Excellent first-time service experience I moved to the area very recently, and my Fusion was due for its 30k mile service. I made the appointment on line and when I arrived (I scheduled the I moved to the area very recently, and my Fusion was due for its 30k mile service. I made the appointment on line and when I arrived (I scheduled the first appointment in the morning) Rhonda introduced herself, took the needed information, and showed me around the customer waiting area. Everyone I encountered was very friendly and the technicians went to work on my car immediately. I was out in about an hour. A very positive experience in all respects. More

Great job and communicates well with us Great job, and communication with us was updated when necessary. We were confident that the car was fixed properly and the cost was reasonable. We wer Great job, and communication with us was updated when necessary. We were confident that the car was fixed properly and the cost was reasonable. We were treated with the upmost respect. Always a good feeling being at Ted Russell Ford and Lincoln. 😍 More

Oil Change The Ted Russell Ford Lincoln staff was fast, friendly and efficient. They always take time to ask if I have any questions and make sure I'm satisfied The Ted Russell Ford Lincoln staff was fast, friendly and efficient. They always take time to ask if I have any questions and make sure I'm satisfied with the service. More

Vehicle Maintenance Called in for vehicle maintenance (The Works Vehicle Checkup ($39.95)). Didn't get a service personnel, but I left a message explaining what the call Called in for vehicle maintenance (The Works Vehicle Checkup ($39.95)). Didn't get a service personnel, but I left a message explaining what the call was in reference to. They called back very professional and scheduled my service, offered service time for that day that I wanted. The wait time was good (30 to 45 minutes). More