Ted Russell Ford Kingston Pike

No hassle and no pressure Very friendly and easy to work with. We use them for service and purchase, and now our kids do to. Will continue to use Ted Russell for new, used, and Very friendly and easy to work with. We use them for service and purchase, and now our kids do to. Will continue to use Ted Russell for new, used, and when cars need service. More

Happy return customers We've bought 4 vehicles from Ted Russell Ford and we're always completely satisfied. Fantastic staff and very knowledgeable, they above and beyond to We've bought 4 vehicles from Ted Russell Ford and we're always completely satisfied. Fantastic staff and very knowledgeable, they above and beyond to make sure they answer all your questions. More

Service Department Our service coordinator Rhonda is fabulous!! She keeps us informed of everything that is going on and any delays. I give 4 stars because of the wait Our service coordinator Rhonda is fabulous!! She keeps us informed of everything that is going on and any delays. I give 4 stars because of the wait time while they are servicing our vehicles is always 3-4 hours. We continue to come back because the quality of the work has always been outstanding! More

Great service! Great sales people! I have bought and leased no fewer that 6 cars from Tedd Russel and they always treat me right. The service team are phenomenal too! I have bought and leased no fewer that 6 cars from Tedd Russel and they always treat me right. The service team are phenomenal too! More

Do NOT buy from here! Do not buy from this place!!! They sold me a vehicle with a ton of serious issues. Car is going back to the shop AGAIN. Do not buy from this place!!! They sold me a vehicle with a ton of serious issues. Car is going back to the shop AGAIN. More

Interesting experience. Buying a car is never an enjoyable experience for me. I consider it more of a necessity. However, Robert Martin did his very best to make this as ef Buying a car is never an enjoyable experience for me. I consider it more of a necessity. However, Robert Martin did his very best to make this as effortless as possible. So thank you, Robert. More

Airbag Recall Work - Nice Job! This was a painless visit. I was taken care of right on time, and the service took exactly as long as advertised. Thanks very much for a professiona This was a painless visit. I was taken care of right on time, and the service took exactly as long as advertised. Thanks very much for a professional experience. More

Friendly and Helpful Team My first truck purchase and it was a great experience for myself and my family. Thank you to Taylor, Charles, Dwayne, Kevin, and the entire team. Ever My first truck purchase and it was a great experience for myself and my family. Thank you to Taylor, Charles, Dwayne, Kevin, and the entire team. Everyone was very patient and helpful and answered all our questions. The truck is fantastic! Thanks again! More

the service was great . My service person (Miss Mcnalley ) was very professional and polite. She addressed the things that needed to be done and had them done for me. I had . My service person (Miss Mcnalley ) was very professional and polite. She addressed the things that needed to be done and had them done for me. I had one of my services done at the ford dealer in Sevierville, they were not as good or professional as you are. I will not go back to them. More

Coffee and an oil change Courtesy and friendly service at our doorsteps. All you need to do is pull into the service area and one of their friendly people (Brett in my case) a Courtesy and friendly service at our doorsteps. All you need to do is pull into the service area and one of their friendly people (Brett in my case) are ready, willing and able to assist you. While you wait, you can either have a cup of coffee or go look over the used car lot. I decided on looking over the used trucks. I was courteously greeted by a great salesman named Charlie Frazier, when I decide to trade vehicles, I will work with him in the future. Great experience during my visit! Both of these people represent the dealerships values of Customer Service at its highest Level. Jerry McAlpin More