Ted Britt Ford Lincoln

The sales experience provided by Mike Asay and the finance department was outstanding. I chose a new Ford Escape online and I was given a better deal on an upgraded model. Mike was very helpful and s finance department was outstanding. I chose a new Ford Escape online and I was given a better deal on an upgraded model. Mike was very helpful and super knowledgeable on the car's features and provided an overall pleasant buying experience. The finance person was very knowledgeable and explained all the finance options and maintenance packages well. I would recommend Mike Asay and this dealership. I love my new Ford Escape. More

We have used Randy Swan for several years and would highly recommend him. Also Chris Macgregor, Nimia Ross, Lisa Light and Dario Beltran were outstanding!!!!! Truly appreciate all their help and woul highly recommend him. Also Chris Macgregor, Nimia Ross, Lisa Light and Dario Beltran were outstanding!!!!! Truly appreciate all their help and would definitely recommend this dealership. More

The sales experience provided by Mike Asay and the entire Ted Britt team was outstanding. I chose my new Mustang online and it was ready for my test drive upon arrival at the dealership. Mike described the c Ted Britt team was outstanding. I chose my new Mustang online and it was ready for my test drive upon arrival at the dealership. Mike described the car's features and provided an overall pleasant buying experience. Claudia Willett described all of the available options provided by customer service in a relaxed and pressure free way. I chose to purchase the paint and upholstery sealant with the seven year warranty. After the purchase was completed Mike Asay demonstrated all of the Mustang's features and even paired my cell phone with the car's SYNC system. I will definitely recommend Ted Britt of Chantilly to anyone that is in the market for new Ford. More

To highlight the strengths, our salesman (Mr. Crow) was personable, helpful, and informative on his company and the cars Ted Britt had to offer. The process to take a test drive was very easy. Customer S personable, helpful, and informative on his company and the cars Ted Britt had to offer. The process to take a test drive was very easy. Customer Service was very friendly and thoroughly explained the additional options the dealership had to offer. Finance was very friendly as well and provided great patience with us throughout the late night discussions. Finance was very considerate and patient, provided good feedback, and was very helpful in connecting us with the appropriate personnel to complete the deal. Areas that I, as a consumer, noticed that could be improved is the amount of time that we had to sit idle. Understanding that the car buying process does take a couple hours, however, waiting 15-20 minutes for a gas ticket on one occasion and then also picking up gas for the car on a test drive was an inconvenience. It was hard to focus on the actual drive when the dashboard states 0mi to Empty with no gas station in sight. Better preparation of sufficient fuel in cars on the lot would be more helpful. Since both of the cars that were test driven had low fuel, the one we bought immediately needed a full tank of gas before driving it home. Even though this is a minor point, I would expect that any car dealership would offer or provide fuel for a car that is to be purchased (a gesture to offer a tank of gas, even though small, would sweeten a deal). Overall, my wife and I had a good experience and will consider returning to the dealership for our next vehicle. More

I was very pleased with the customer service that my husband and I received at Ted Britt Ford Lincoln in Chantilly. We worked with Dave Hagan, who was very nice and informative. This was one of my fir husband and I received at Ted Britt Ford Lincoln in Chantilly. We worked with Dave Hagan, who was very nice and informative. This was one of my first car buying experiences, and Mr. Hagan created a relaxed and low-pressure car buying experience. High-pressure sales are a car-buyer's nightmare, but Mr. Hagan made the experience at Ted Britt very pleasant. He was fair with the price, and provided all information up front. I believe that he was very transparent with the pricing and financing options available. Thank you Mr. Hagan and Ted Britt Ford! More

This is our secod time back to Ted Britt Ford and the This is our secod time back to Ted Britt Ford and the reason we came back was because of David Black. We purchased a vehicle from him last year and This is our secod time back to Ted Britt Ford and the reason we came back was because of David Black. We purchased a vehicle from him last year and he was the greatest! Honest, helpfull and just overall a great person. He never pushed or rushed us and he followed through to the end. We will be back again. Also, I woulld like to thank David Cumba , Cristine Yeh,and Claudia Willett who all played a big role in puchasing our new Escape!!! Thanks to each and eveyone of you!! The Millers More

The customer service from Chris Macgregor, Lisa Light, and Leilani Harmon was top notch. They listened to what I had to say, they made sure they answered my questions, and they made me feel like I really and Leilani Harmon was top notch. They listened to what I had to say, they made sure they answered my questions, and they made me feel like I really mattered as their customer. More

This is the second car my family has bought from this Ford dealership this year. Both times Brian Affricano did an outstanding job and he is one of the main reasons my family decided to come back to this Ford dealership this year. Both times Brian Affricano did an outstanding job and he is one of the main reasons my family decided to come back to this dealership and buy again . He was very pleasant, professional, efficient, attentive and just over all had a great attitude that you don't see much of in customer service these days. We couldn't be happier with the service we received. Everything was just fantastic, and my family plans on buying a third car with Ted Britt Ford sometime in the near future. More

All three employees were very informative and responsive to my questions. Their manner was very cooperative and made my experience satisfying. I was pressed for time in purchasing a car and each person made to my questions. Their manner was very cooperative and made my experience satisfying. I was pressed for time in purchasing a car and each person made a special effort to speed up the process. More

Everyone I had an encounter with was beyond friendly and really wanted to see me happy with my new purchase !! Brian was excellent in sales and really worked hard to get me the exact car model I wanted !! I really wanted to see me happy with my new purchase !! Brian was excellent in sales and really worked hard to get me the exact car model I wanted !! I couldn't be happier with the staff at Chantilly location More