Ted Britt Ford Lincoln

Great Experience at Ted Britt! Had a GREAT experience at Ted Britt Ford! The sales, customer service, and finance were all helpful, friendly, and efficient! I love the 2014 Ford Fus Had a GREAT experience at Ted Britt Ford! The sales, customer service, and finance were all helpful, friendly, and efficient! I love the 2014 Ford Fusion SE I purchased, and the car buying experience was wonderful! Thanks! More

Friendly Personal Service Have you ever been to a service center and felt like a complete bother, or like your just another hour of labor and they could care less about you oth Have you ever been to a service center and felt like a complete bother, or like your just another hour of labor and they could care less about you otherwise? ...Until you pick up your car and it's survey time of course. This is NOT one of those reviews. Thomas Ramey is the first service advisor I have ever not dreaded visiting, which is saying a lot! Among other qualities, he is honest, professional, and friendly. A rare trifecta of that is very unusual for someone in such a stressful and demanding profession to possess. Almost a year ago I moved about an hour away from Chantilly and I still bring my car to Thomas for whatever it needs. In a nutshell, Thomas is your guy for good service at Ted Britt in Chantilly. More

Great Experience Ted Britt gave us a great deal on a terrific car for my daughter to use in college. There were some issues. The resolved them all at a great price i Ted Britt gave us a great deal on a terrific car for my daughter to use in college. There were some issues. The resolved them all at a great price in a timely manner. I will be back if I buy another Ford. Thank you. More

Family Matters I have been coming to Ted Britt Ford since I was a little girl! They have always been wonderful to deal with, and the Chantilly Auto Park location con I have been coming to Ted Britt Ford since I was a little girl! They have always been wonderful to deal with, and the Chantilly Auto Park location continues that legacy. After having a 2004 Ford Focus through 2013, buying the 2014 version was a no brainer. Chris Ferrarese worked with us to find us a great car with a terrific price tag. Without him, we would not have been successful in our purchase. We look forward to working with him and the rest of the Britt family in the future as we continue to need cars. Jennifer Wainwright not only had a friendly smile, but offered beneficial information and encouragement as well. She got me all set up with My Sync and I was on my way, driving my new hatchback. Thank you to the team! Cheers, Lorrie Zimecki More

got a great used car I had the pleasure of purchasing an excellent used car from Mike. We found a nissan leaf online and Mike helped us with the negotiations. We landed a I had the pleasure of purchasing an excellent used car from Mike. We found a nissan leaf online and Mike helped us with the negotiations. We landed a good price and cinched the deal with excellent service. More

75,000 mile service Service is always outstanding and this time was no exception. Each visit I am greeted by name and promptly taken care of. My car is serviced correctly Service is always outstanding and this time was no exception. Each visit I am greeted by name and promptly taken care of. My car is serviced correctly and delivered when promised. The car wash you receive here exceeds any car wash you pay for. Best dealership i have ever dealt with in over 40 years of owning cars. More

Once you buy the car, they stop responding. I had an awful experience. At first, everyone was very friendly. However, after we left the dealership the nightmare started. First, my fiancé and I B I had an awful experience. At first, everyone was very friendly. However, after we left the dealership the nightmare started. First, my fiancé and I BOTH bought brand new fords. My fiancé bought the special package that's supposed to repel things of your car, some kind of extra protection. When we left the dealership (we were there for over 8 hours - most of the time WAITING for finance), his car wasn't even clean! His Black edge had white spots. We told Leonia we would come back after work the next day for the car and she assured us she would make sure it was cleaned correctly for us. The next day we went back after long days of work, and the car was exactly the same - nobody had cleaned it. Then, Leonia told us she had planned on having it done the next day - when were you going to tell us this? We came all the way here after waiting 8 hours the previous day and waited a few more hours! Then it came out of being cleaned - and had a chip in the paint. We made arrangements to come back AGAIN when their paint person would be there - even though we live an hour away. Obviously at this point we were annoyed. They told us we could take the car and go - it wasn't until after we left the dealership we realized they hadn't given us our plates! So we turned around to get the plates. Leonia grabbed them and stopped at the inside service desk to get a screwdriver. ALL OF THE SUDDEN, our plates were missing! Leonia had no idea where they were and we had to get new plates and a new registration, taking even more time. Leonia promised us she would get us "all-weather mats" for the trouble (we did give you our business which was two brand new SUV's) and my fiancé said okay. Well, when he went back to get the chip fixed on his car, he asked about the new mats and the person didn't know anything about them and Leonia wasn't there. So he emailed her and it's been over a week with no response - it seems they only care about you until you buy a car from them. Then, today I call PNC about my loan as it's been a month and I haven't received my loan documents. THE DEALERSHIP NEVER SENT THEM TO PNC. So I called the dealership, but does anyone respond? No, of course not. So now I'm sitting in flux trying to decide how to get in touch with SOMEONE to get my loan information sent out correctly, and we also of course never got the mats we were promised. Worst dealership ever. I would not recommend it and definitely would not return. Nothing against Lisa or Daniela, but our whole experience was awful, time-consuming, and expensive (our gas to get back and forth). UPDATE: I finally got in contact with someone, and it's even worse. I was told that my loans are from a completely different company than all of the forms I signed had. I was also told that we can come pick up the all-weather mats whenever is "convenient" - it's never convenient, I've spent well over two sets of mats on gas to and from your location, so I'm not going to spend another $50 to come get one pair of all weather floor mats when we have two cars. They are beyond ridiculous - worst customer service I've ever experienced. They don't care at all whether their customs are happy as long as they get your money and your review. More

We love our new Ford Fusion Titanium Hybrid! Ted Britt Ford Lincoln is a beautiful dealership with a nice selection of vehicles. Randy Swan went above and beyond to find the exact vehicle we wer Ted Britt Ford Lincoln is a beautiful dealership with a nice selection of vehicles. Randy Swan went above and beyond to find the exact vehicle we were looking for. Mary Burroughs handled our questions with skill, and Joey Sivak was an absolute pleasure to work with. We love our new Ford Fusion Titanium Hybrid! More

Oil Change and Emissions Inspection Thomas took care of me immediately and ensured that we had the services completed that we needed to complete the emissions inspection. He did a great Thomas took care of me immediately and ensured that we had the services completed that we needed to complete the emissions inspection. He did a great job!!! More

AWESOME DEALERSHIP!!!! I recently decided to purchase a new vehicle as a surprise for my wife. I initially thought I would buy her a new small 4WD SUV but after some though I recently decided to purchase a new vehicle as a surprise for my wife. I initially thought I would buy her a new small 4WD SUV but after some thought, decided that she deserved something sportier and I ended up purchasing her a 2014 Mustang. When I arrived at the dealership, I had set up an appointment with Prakash and, when I shifted gears on him, EVERYONE in the dealership kind of rolled with the changes and instead of new SUV's, we took off looking at new Mustangs. Prakash was VERY knowledgeable and helpful in helping me find the right vehicle to make her surprise fantastic!!! He got the features I wanted and the price that I really wanted to see as well. He was a great salesman all the way around! From there, I was given over to Lisa Light in Customer Service to help me finalize everything. She helped me get the remote start installation scheduled, the paint and interior warranty that protected the car 100% and went so far as to find a HUGE bow for me to put on my wife's surprise. It was fantastic! And then, after giving my wife her new car and driving back to the dealership to pick up my truck (which I left to drive the new car home) she stayed WELL AFTER closing time to give my wife the introduction and primer to the car so she felt comfortable using the features. She was fantastic!!! When I went to sign the paperwork for financing, Matt Aglio helped me make the right decisions as far as extended warranties and coverage so that EVERYTHING was covered for her and I had to worry about nothing. He was great. A fantastic attitude and just an all around great person to work with in every regard!!! When I took the car back a few days later, Thomas (my service adviser) made sure that the remote start was perfectly installed and everything worked without a hitch - explaining to my wife how to use it and walking her through everything. I could not end this recommendation without mentioning two other people that have been very instrumental in making our experience at Ted Britt Ford an OUTSTANDING experience. Those two are Carol and Ed in the parts department. They have both helped make sure that the parts ordered as add-on's for our car (and truck) were exactly what we wanted and went out of there way to provide the kind of service you wished most people would provide for their customer's. The took the time to look up the parts and make the calls necessary to ensure everything was as we wanted it to be. You don't find that type of service anywhere these days - except here!!! All in all, our experience so far as been one that will ensure that our next vehicle is purchased here and no where else. I could not however end this without paying special homage once again to Lisa, our customer service rep. A couple of days after purchasing our vehicle, we were at the lot waiting to pick up our car from having the remote start installed and noticed a feature that we really wanted to have for our vehicle. She took the time, again, to treat us as though we were the only customers she had, and make the necessary calls to see if it was something that could be done after the fact. She is truly a great customer service representative - In every respect - both before and after the sale of the vehicle. You could not ask for better service. In fact, to date, we have had nothing but fantastic service, from friendly and attentive people, who go out of their way on a personal level to make you feel as though you are the only customer in the dealership. All of them together have made this the best buying experience I have ever had purchasing a new vehicle! Lee & Denise Jones West Virginia More