Ted Britt Ford Lincoln

Mike & C-Max Hybrid exceeded expectations! Mike Asay was responsive, knowledgable and personable from the start. My husband's Pilot with over 209,000 miles failed Virginia inspection miserably, Mike Asay was responsive, knowledgable and personable from the start. My husband's Pilot with over 209,000 miles failed Virginia inspection miserably, so we needed to find a new car quickly. Initially my husband was thinking of buying a Ford Edge but really wanted much better gas mileage. Thankfully Mike accompanied us on a test drive of a 2014 C-Max Hybrid and guided us through a much different driving experience. Note that we had recently enjoyed renting a Ford C-Max Diesel with a manual transmission (very different car from the U.S. C-Max) for a week in France. Mike was not pushy at all and didn't overhype the gas mileage of the C-Max. He discussed the error with the fuel economy ratings. Surprisingly, yesterday we received a $475.00 check from Ford fo compensate for the estimated average fuel cost difference between the previous and revised combined miles-per-gallon estimate for our vehicle (corrected to 40 mpg combined city and highway). My husband has changed his driving habits since we bought the C-Max; he often uses the cruise control feature plus accelerates and brakes more gently. After driving 3,200 miles, our C-Max has averaged over 45 mpg. He is thrilled! More

Easy Transaction The process of buying our new Ford Escape was easy and painless. We were pleasantly surprised in the efficiency, friendliness and timeliness of the t The process of buying our new Ford Escape was easy and painless. We were pleasantly surprised in the efficiency, friendliness and timeliness of the transaction. We were only at the dealership for about 3 hours. More

Excellent Service From the moment I arrived at the Chantilly showroom, I was warmly greeted and treated as a VIP throughout my visit. From Sitting down with Mike Asay a From the moment I arrived at the Chantilly showroom, I was warmly greeted and treated as a VIP throughout my visit. From Sitting down with Mike Asay and finishing with Mary Burroughs I felt extremely comfortable. More

What Just Happened????? My kids and I started our search back in May. We visited every manufacture, drove several makes from each and ended back where we started our research My kids and I started our search back in May. We visited every manufacture, drove several makes from each and ended back where we started our research, Ford of Chantilly. Mike Asay was the first person we encountered at this dealership. He is a no pressure, just facts, and provides you with the best price upfront. This is huge, at least with me. Bottom line up front-you either like this or you don't. This dealership beat every Ford dealership from Baltimore to Winchester down to Richmond by more than $1700. I am just sayin. Mike, Thank you Sir!! From my daughter and me, you made this experience painless. Again, Thank You! Now, John Church from the Internet assisted with an offer that beat the competition to get us through the door. Thank you John!!! David Black, All I can say Sir, Thank you for listening to my request. You made this experience the best I have ever had. (I started my auto venture back in 1984). What else is required to be said here. He does listen and delivery!!! Lisa Walker. What an amazing Lady. Yes, I said Lady. She watches, listens, provides her knowledge when required, and she smiles-says hello to everyone. She is warm, friendly and has a way about her to make you feel comfortable. She even watched the video When my Ex and I gave our daughter her first car. Lisa even let me borrow the Christmas Bow they use in December. What an generous offer on her and Mike's part. The smile on my daughters face-WOW!!!! Thank you.... Joey Sivak, He is all business, straight forward and No BS. I like this when it comes to finance. Thank you Sir!!!!! Mary Burroughs. What can I say about this beautiful Lady? She's smart, extremely gifted, has a way about her that makes you want to let her in. She has one of the toughest jobs at the dealership. Sell you everything they offer to protect, enhance your New purchase! I enjoyed talking, joking with, and trusting her. She made my blood boil (In an attractive way). Sorry Mary! But I did require an Ice bath afterwards. She is completely through when it comes to exceeding your expectation's. She will show you everything your new car can and will do. She was such the Professional that she wouldn't even enter the car until after I did. I am not used to this in a Lady! Since our purchase was for my daughter, she invited me to come back with her and she would repeat everything she already showed me. We returned the following day and Mary was true to her word. Thank you kindly!!!! This made a world of difference for both of us. Mary, Will you Marry Me???? To All of "You" at this Dealership, from all of my heart, thank you. I have never experienced this much joy before in buying anything....if we, me, can anything for any of you, please ask me. Joe & Heather More

Great car from a great dealership! We found the car we wanted online but still had to test drive. We were worried about high pressure sales and not buying the car we wanted. The expe We found the car we wanted online but still had to test drive. We were worried about high pressure sales and not buying the car we wanted. The experience we had due to Mike Asay helping us was night and day different from what we expected. I never had such a great experience. Well done Mike! More

This was so easy! Every step of the process was painless! The staff was very attentive and worked with me to find exactly what I needed and respected the budget I neede Every step of the process was painless! The staff was very attentive and worked with me to find exactly what I needed and respected the budget I needed to stay in! More

Lowdown and Unfair Treatment from Ted Britt Ford Chantilly I bought a Jeep Wrangler 2012 from Ted Britt Ford Chantilly in July 2014. The deal was this: I wanted the Jeep but it had steel wheels on it so I told I bought a Jeep Wrangler 2012 from Ted Britt Ford Chantilly in July 2014. The deal was this: I wanted the Jeep but it had steel wheels on it so I told them I wasn’t interested. They texted me later saying they’d put bigger alloy wheels on it if I’d buy it. I told them yes. The deal was done. I was driving Route 50 West happy as could be in my new Jeep Wrangler when the ‘flat tire’ light came on. I called Ted Britt Ford Chantilly when I got home and they said bring it in. A couple of days later Christina Wimbish from the “Orange Team” called to say that the new alloy wheels didn’t have tire pressure sensors. Without them, the light would stay on and even worse, it would not pass state inspection. Add insult to injury, Ted Britt Ford Chantilly would not pay to have sensors put on. I paid a visit that afternoon and experienced their “customer service”. I spoke with a very rude sales manager called Roland Johnson. This guy had a major attitude. He said that I’d gotten a great deal and that they were not going to finish the job. Lisa Walker, another sales manager then said they’d take it to Farrish Jeep in Fairfax to have a diagnostic on it. I waited a couple of more days. Then I got a call saying that the Jeep did in fact need new sensors and that they weren’t going to pay for it. Again, adding insult to injury. They drove my Jeep to Fairfax and back so the gas tank was almost on empty. Only after I mentioned it did they add $15 gas. To sum up, they wanted a quick sale but didn’t want to honor their part of the transaction in full. They didn’t complete the work. Had they said that it was going to cost me $700 to buy sensors for the wheels I’d have NEVER bought the vehicle. I got lowdown unfair treatment. More

Great truck buying experience Stephen was great to work with. He was not pushy, listened to our wants, and knew the inventory very well. He provided good advice and guidance on o Stephen was great to work with. He was not pushy, listened to our wants, and knew the inventory very well. He provided good advice and guidance on our selections and worked with us on the price. I highly recommend anyone looking for a ford to go talk to Stephen. More