Ted Britt Ford Lincoln

Lincoln MKZ Leonia Durant did a great job with helping me select my new Lincoln MKZ. I've always been a loyal Cadillac customer so this was my first Lincoln exper Leonia Durant did a great job with helping me select my new Lincoln MKZ. I've always been a loyal Cadillac customer so this was my first Lincoln experience but Leonia made me a Lincoln customer. There was no stress or pressure. She made me feel as if her job was to find me the vehicle that fit me, not to just make a sale. Her professionalism and courtesy has guaranteed that I will always come back to Ted Britt first. More

2013 Ford C-Max with no trade-in I received excellent service from the initial internet query follow-up both by e-mail and phone (Ryan Franks), my salesperson (Mike Asay), and the fin I received excellent service from the initial internet query follow-up both by e-mail and phone (Ryan Franks), my salesperson (Mike Asay), and the finance person (Arturo Carcas). I appreciated the efforts by Jennifer Wainwright to quickly introduce the Syslink systems (and Mike's follow-up on that before I drove away). I trust that Jennifer's assurances about the $1000 protective spray she sold me will pay off over the life of the car. Mary Burrooughs call after the weekend (and on a holiday) demonstrates the dealership's commitment to get the feedback for continual improvement of service. My one concern was some small confusion over the final price (after taxes and fees). In hindsight, it would have helped to start with that number before focusing on the multiple sign-offs on the odometer reading. It was suitably explained and between Mike and Arturo I came away satisfied that I got the best deal on a pre-owned, low mileage CMax. Overall, a great experience. More

Great Deal on my new 2014 Ford Focus SE! Thanks to all for a seamless transaction on a very busy day. The vehicle was reserved for me, cleaned, and right in front of the dealership. Very co Thanks to all for a seamless transaction on a very busy day. The vehicle was reserved for me, cleaned, and right in front of the dealership. Very courteous staff that listen to your needs. More

Andry Epps Andre Epps is great to work with! I have purchased 3 cars from this dealer and leased 1 car, so over the years I have had occasion to deal with a numb Andre Epps is great to work with! I have purchased 3 cars from this dealer and leased 1 car, so over the years I have had occasion to deal with a number of staff people there and I think he is one of the best. He returns calls, unusual in this business, provides updates and is always pleasant and professional. I expected this treatment from the BMW dealer and was never disappointed, so it is nice that a Ford dealer is hiring people who understand the value of customer service. Susan and Christine are also always very helpful and welcoming. I will most certainly consider purchasing my next car from this dealer, assuming the price is right; however, I would just as quickly drop this or any other dealer if I felt I was not being treated in accordance with the money I spend there. More

Service department rocks! The service department at Chantilly takes all the pain out of having repairs or maintenance work done. A pleasure to work with from the first phone ca The service department at Chantilly takes all the pain out of having repairs or maintenance work done. A pleasure to work with from the first phone call through pick up. More

Great Experience with the Sales and Finance team The team all the way from the internet sales to the finance team were great to work with and provided excellent service. I was very pleased with the The team all the way from the internet sales to the finance team were great to work with and provided excellent service. I was very pleased with the assistance provided. More

My New Ford F-150 I Love my new F-150, Leonia Durant is an exceptional sales person an an excellent representative of Ted Britt Ford. Thanks to Jennifer Wainwright for I Love my new F-150, Leonia Durant is an exceptional sales person an an excellent representative of Ted Britt Ford. Thanks to Jennifer Wainwright for setting up my Sync account and orientations. I am very pleased with the Ted Britt Ford Chantilly dealership and staff, everyone we came in contact with made it a great buying experience for us. More

Wonderful Experience - From Start to Finish! After doing a great deal of research my husband and I decided that a 2014 Ford Edge Sport would meet the needs of our family of four. I used the USAA After doing a great deal of research my husband and I decided that a 2014 Ford Edge Sport would meet the needs of our family of four. I used the USAA buying service and was contacted by Joe Britt and Dan Little. I found a particular vehicle I liked on the Ted Britt website and let Dan know that was the vehicle I was interested in test driving. Dan called me the morning of 25 August 2014 and asked when I could come in to see the vehicle. We arranged a time and no more than 2 minutes after I hung up with Dan, Fred Stoner called me and let me know he would be helping me with the process. From the moment I walked through the door until my husband and I signed the paperwork later that day I felt like I was family. Fred answered all of our questions, clarified every rebate and incentive we were entitled to, and helped us get the best deal for our family. Arturo Carcas was our finance specialist and he was extremely knowledgable about all of the different options for financing the vehicle. He was very personable and thorough. We really enjoyed talking with him. Mary Burroughs was an absolute delight! She sat with me in my brand new Ford Edge and showed me all of the very cool options I got with my beautiful new car. She is a wiz at teaching all of the aspects of the Ford Sync system. I know that I can call her and ask anything about the system and she will be able to walk me through it. My husband and I would definitely buy another vehicle from Fred Stoner and the team at Ted Britt. Fred has been at this dealership for 21 years and is an absolute consummate professional. Never did I feel pressured to buy an add on to the vehicle or felt that my concerns or questions were a nuisance to the staff. I have been in other buying situations where I felt like I was an irritant to the salesperson. This was definitely not the case with Fred and his team of professionals. I am so very happy with my new car. It drives beautifully, I love the voice activated features and the car is gorgeous! Thanks to all at Ted Britt Ford Lincoln in Chantilly!!!! More