Ted Britt Ford Lincoln

Great experience, will buy from again! Wow, first time ever buying through a dealer and I am glad I chose Ted Britt. Originally went in looking for a Super Duty, looked at a couple models, Wow, first time ever buying through a dealer and I am glad I chose Ted Britt. Originally went in looking for a Super Duty, looked at a couple models, and changed my mind a couple days later to a late-model Explorer. First worked with Melissa W. who was very patient with me, not pushy, and happy to help even though she knew I wasn't going to buy that first day. Came back a couple days later to look at Explorers, Melissa was busy, so her sales "partner" Mike Kennedy came out to help me. Great guy, super laid-back, excellent beard. Showed me the 2011 Explorer Limited that I had been looking for. The mileage was a little higher than what I wanted, but I threw out an offer that I never thought they would hit just for the xxxx of it. They didn't come down quite that low, but they came down several thousand dollars to BELOW trade-in value on the vehicle and roughly $3000 below what KBB and Edmunds were listing as the value. To top it off, they offered to pay off the $3000+ remaining lien on my 11 year old Subaru with a dying clutch and check engine light for a reasonable price. Working with Matt in financing was a breeze even though I told him I intended to go through my credit union eventually. They gave me a great rate; so great that I may not even go through my credit union. My only gripe would be the fact that the process took some time. Start-to-finish took 5 hours at the dealership, only because they were one finance staff member-down that day. The car is also taking a little bit longer to be "ready for me" than I would like. Bought the car on a Sunday, and it sounds like I'm going to have to wait until Tuesday evening to pick it up. It's kind of a pain to have to wait on something you spend so much money on, but (playing devil's advocate) I also viewed, drove, and bought the car before it was ever detailed or cleaned up for the lot in the first place (worth noting, but I don't think this is typical). Nonetheless, Mike still handed me the keys to a loaner (late model) Ford Fusion to drive until it was ready. Definitely a nice gesture! By the time we left on Sunday I felt like everyone in the sales room knew us on a first-name basis, and they never stopped offering us drinks, coffee, or places to sit and hang out until they were ready. Fantastic experience, fantastic car, great group of people. Very, very pleased! More

Best car buying experience ever! Everyone from start to finish was so great, it made something that I dreaded into a much more pleasant experience! Plus -- I love my new car!! Everyone from start to finish was so great, it made something that I dreaded into a much more pleasant experience! Plus -- I love my new car!! More

Service Department Came Through I had some confusion related to a Ford Technical Service Bulletin with the service center. The parts were not available when I brought my car in for I had some confusion related to a Ford Technical Service Bulletin with the service center. The parts were not available when I brought my car in for service. I was frustrated by this and Anre and Susan apologized for the frustration. As such, it was necessary to take my car back home. I received a call 11 days later saying the parts were in and that they would have the repairs completed in a day. I appreciate Andre offering me a convenient option to make the transmission repairs. Warren Wordsworth Sterling, VA More

Truck Service Center It is great you have a truck center. I feel great taking my truck there as I use it for hauling and work. I feel the guys who only work on large tru It is great you have a truck center. I feel great taking my truck there as I use it for hauling and work. I feel the guys who only work on large trucks, probably do a better job on these type of vehicles. They make recommendations based on my heavy use. The guys are great, honest, and they always take care of my F350 diesel. They are a little pricey, but you get what you pay for. I won't take my truck anywhere else. I am sold! More

Great Buying Experience I bought a used Ford F150. The experience could not have been simpler. The staff was extremely easy to work with through the entire process. The I bought a used Ford F150. The experience could not have been simpler. The staff was extremely easy to work with through the entire process. The most pleasant buying experience in 34 years of buying cars. More

OUTSTANDING I love my new car! The associates were friendly and helpful which made this the best car buying experience I've ever had! I will definitely recommen I love my new car! The associates were friendly and helpful which made this the best car buying experience I've ever had! I will definitely recommend friends and family. Thank you again! More

Overall experience Buying a used car can be stressful the amazing customer service by Fernando Rivas made it all so quick and easy with an amazing deal on my car! Buying a used car can be stressful the amazing customer service by Fernando Rivas made it all so quick and easy with an amazing deal on my car! More

Felt like a "BLACK FRIDAY" at TED BRITT The service i received in Ted Britt Ford/Chantilly was Excellent! Leonia value me and made my car buying experience comfortable,not pushy and I appre The service i received in Ted Britt Ford/Chantilly was Excellent! Leonia value me and made my car buying experience comfortable,not pushy and I appreciate that,and the whole team was very helpful, I ll recommend Ted Britt Chantilly to EVERYONE.....I LOVE MY FORD FUSION SE More

Excellent Customer Service, Quality Work Many thanks for the excellent customer service always rendered by Andre and others at Ted Britt Ford Chantilly! This recent service to our Focus we m Many thanks for the excellent customer service always rendered by Andre and others at Ted Britt Ford Chantilly! This recent service to our Focus we met Mike Crozier which I believe is one of the porters. His hard-working and professional attitude is one of the reasons we continue to utilize Ted Britt Ford of Chantilly! More

Great Deal on Ford Fusion Hybrid We bought a great car from this dealer, the service was friendly and efficient. They wanted to make sure we were happy customers and left with a car t We bought a great car from this dealer, the service was friendly and efficient. They wanted to make sure we were happy customers and left with a car that we wanted at a price that we wanted. We would definitely recommend this dealer to friends. More