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Ted Britt Ford Lincoln

Chantilly, VA

3.7
1,070 Reviews

4175 Auto Park Cir

Chantilly, VA

20151

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Showing 1,070 reviews

May 03, 2022

We dropped our car off for an oil change and to have a rattle looked at. When making the appointment they guaranteed they could deliver the car back to us same day. They initially couldn’t find a rattle More

by Nomorelincolns4me
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin
March 08, 2022

Vehicle came in superb condition. Awesome deal! Sales consultant was great, along with other staffing. More

by Md1smith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leonia Durant
January 25, 2022

Hassan Yousufi was a very attentive salesman. Only criticism would be that the car was given to me dirty. Keeping that in mind it was very cold outside and the pipes were frozen. So nothing they could More

by rhamburg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hassan Yousufi, Matt Zarkesh
January 04, 2022

There are several Good Ford/Lincoln dealerships in Northern Virginia. Ted Britt Ford in Chantilly is NOT one of them by far! If you have a car to be serviced - look elsewhere! They have NO custom More

by Toto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Kearney
November 23, 2021

Wonderful experience buying my new Lincoln on line! Everyone was very helpful! Thank you! I love my Nautilus! More

by Lbarnol
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gardner Britt III, Leonia Durant, Michael Britt, Alia Gray, Evelyn Gil
November 09, 2021

I have bought two cars paid cash at this dealer. So I have been a loyal customer since 2008. I took my Lincoln Black Label 2019 Navigator in for a service recall repair. When I got my car delivered back More

by TJ
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Freddy Rodriquez , Brian Kearney
Nov 09, 2021 -

TJ responded

8am 11/9/2021 Update! I just finally got a call from Brian the service manager telling me that “if I am gonna bash them and leave bad reviews that he will make notes in my file that I cannot have my car serviced there”. So it took a bad review but a very truthful review to get a phone call from Ted Britt only to be told I can’t bring my car back there to get serviced. What bullies! So beware if you complain or expose their bad customer service you will be told you cannot bring your car back for service. Unreal. I am a nurse and I can’t imagine not helping a patient or providing care just because they complained, criticized, or pointed out a mistake. Feedback and criticism should be used as a tool to improve service or get rid of employees who do not offer excellent customer service not punish & bully the customer!!!

October 27, 2021

I purchased a pre-owned 2020 Ford Edge Titanium with approximately 6,000 miles in June 2021. Didn't notice that the Instrument Panel Cluster Lens had a couple of scratches on it as they were located t More

by cgussgard
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tommy Hoffman, Edres Hafizi
October 26, 2021

Ted Britt Lincoln made my recent Lincoln purchase a seamless and pleasant experience. I had expectations and the Dealership exceeded them, with regard to their patience, responsiveness, and attention More

by J.D.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Britt, Samantha Carter
October 12, 2021

Excellent service. Bought car before delivery. Smooth transaction.. Salesman was very helpful and courtious. Great communication during the purchase process More

by Jreppler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdul Amiri, Nelson Hernandez, Henry Panjshiri
September 24, 2021

The total process was easy and pleasant! Randy did an excellent job, finance department was professional and efficient. More

by Connie Beuerlein
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Swan , Michael Britt, Matt Zarkesh
Sep 24, 2021 -

Connie Beuerlein responded

We love the car!