Ted Britt Ford Lincoln

John C. was very professional as he answered all my questions. He made sure I was satisfied with my purchase and followed up the next day to see if I had a was very professional as he answered all my questions. He made sure I was satisfied with my purchase and followed up the next day to see if I had any further questions on my new vehicle. Tony in finance was extremely efficient and professional. He wanted to ensure my experience at Ted Britt had been positive, which is was. Very pleasant experience, highly recommend the dealership. More

I have to admit I was very skeptical when I arrived at the dealership. My thought was I was going to be another number in a long list of customers. I was wrong. Evan, who was my sales rep, made all those the dealership. My thought was I was going to be another number in a long list of customers. I was wrong. Evan, who was my sales rep, made all those feelings go away. He was very professional and courteous. He did not pressure me and was very patient while I made my decision. Abdul helped me close the deal and was also very good with his attitude and patience. I would definitely come back to this dealership. More

Finest dealership I have dealt with in over 50 years of owning cars. Service is superb! The sales staff listens to me and offers real solutions to my needs. Randy Swan is the best. My wife and I have used owning cars. Service is superb! The sales staff listens to me and offers real solutions to my needs. Randy Swan is the best. My wife and I have used Randy to purchase 3 vehicles through Randy. Service managers are also the best. They are always willing to find a way to save me money using my Ford/Lincoln benefits. More

We dropped our car off for an oil change and to have a rattle looked at. When making the appointment they guaranteed they could deliver the car back to us same day. They initially couldn’t find a rattle rattle looked at. When making the appointment they guaranteed they could deliver the car back to us same day. They initially couldn’t find a rattle and couldn’t deliver the car back to me today so asked to keep the car over night so they could do a cold start and would bring me the car the next day. I stressed that I needed an answer first thing in the morning since we needed the car that day and if needed we would pick up the car. My representative assured me he would have someone call me no later than 9 am. I have not received a call from them and it’s noon. I have called and they tell me my representative is working with another client and will call me back. To top it off each person I have spoke with on the phone must be annoyed themselves with their job because none of them were friendly. This is the second time we have had this run around with this dealership, and more than twice I’ve dealt with unhappy customer service reps. Unless you have to take your car into them I would find another dealership to work with. More

Vehicle came in superb condition. Awesome deal! Sales consultant was great, along with other staffing. Awesome deal! Sales consultant was great, along with other staffing. More

Hassan Yousufi was a very attentive salesman. Only criticism would be that the car was given to me dirty. Keeping that in mind it was very cold outside and the pipes were frozen. So nothing they could criticism would be that the car was given to me dirty. Keeping that in mind it was very cold outside and the pipes were frozen. So nothing they could do about it. was credited a free car wash when I bring it in for service. More

There are several Good Ford/Lincoln dealerships in Northern Virginia. Ted Britt Ford in Chantilly is NOT one of them by far! If you have a car to be serviced - look elsewhere! They have NO custom Northern Virginia. Ted Britt Ford in Chantilly is NOT one of them by far! If you have a car to be serviced - look elsewhere! They have NO customer service skills, no courtesy, no respect! If you bring your car in for one problem...they will CREATE another problem and refuse to admit it! Awful experience, and Brian K still has a job there in spite of so many complaints! Something else - they pick up all the junk people that other dealerships disposed off - hence the quality of service. More

Wonderful experience buying my new Lincoln on line! Everyone was very helpful! Thank you! I love my Nautilus! Everyone was very helpful! Thank you! I love my Nautilus! More

I purchased a pre-owned 2020 Ford Edge Titanium with approximately 6,000 miles in June 2021. Didn't notice that the Instrument Panel Cluster Lens had a couple of scratches on it as they were located t approximately 6,000 miles in June 2021. Didn't notice that the Instrument Panel Cluster Lens had a couple of scratches on it as they were located towards the bottom of the plastic lens cover. I requested that the lens be replaced (about a $25.00 part) as a good will gesture since I have purchased multiple cars at this dealership in the past but the Used Car Manager, Edres Hafzi, refused as he states that it must be notated at the time of sale. Very disappointing since I have been a good customer in the past. Don't see myself or my family returning anymore. More