Ted Britt Ford Lincoln

Update: I finally got my hitch cover that was caked with mud and bugs in November!! Seriously had to wait 5 months for a used, dirty hitch cover after I turned a complaint into the Better Business Bureau. A mud and bugs in November!! Seriously had to wait 5 months for a used, dirty hitch cover after I turned a complaint into the Better Business Bureau. And still no update on my latch for my rear passenger door that won’t open-going on 7 months!! I bought a 2020 Lincoln Aviator on 6/21/22 with an extended warranty. The car was missing the hitch cover and, as part of the deal, was told one would be mailed to me. Not even one week after I got the car home, it was discovered that the rear passenger door would not open (a major safety concern). I called my local Ford dealership, and they could see where this car was serviced multiple times for a door issue (nothing was mentioned about a door issue at the time of purchase). Ford suggested I contact Ted Britt since they had serviced it for this problem already. A loaner car was delivered to my home on 7/6. I was called the next day and was told parts for door and an alarm sensor were on back order. My car was returned on 7/11. Of the few times we were actually able to get ahold of someone, we got conflicting stories. Sometimes the parts were still on back order. Another time we were told the hitch cover was there but needed painted. My husband reached out again on 10/24 and the service manager told him the previous manager was no longer there, and he would check where the parts were and get back to him. My husband waited several days and had to reach out again to get a status update. The parts were supposed to be installed on 11/3, and they did not have a loaner car for me so I would need to travel to get car fixed. I had to call multiple times on 11/2 to see if parts had arrived. If I had not been diligent and called multiple times, I would have driven a round trip of 5 hours to NOT have my car fixed! I was also told by the scheduler that apparently my parts were in at one point but returned because no one bothered to inform me. Communication is awful with this dealership!!! More

Awesome experience. No pressure pleasant car buying experience where everyone is professional helpful and loves working there No pressure pleasant car buying experience where everyone is professional helpful and loves working there More

I dealt with Ryan Lamb for this transaction. He was great, no high pressure from him. My only complaint is that the car did not come with any kind of manual, Ryan said he was going to order one He was great, no high pressure from him. My only complaint is that the car did not come with any kind of manual, Ryan said he was going to order one for me, but I find the wait an inconvenience. Other than this issue, I would say my experience with the people at Ted Britt went very well. More

Marco made my experience very smooth. He was patient and very professional. Go see him when interested in a new vehicle! He was patient and very professional. Go see him when interested in a new vehicle! More

If I could give zero stars I would. Their service department is rude, pushy and obnoxious. Their service department is rude, pushy and obnoxious. More

Hassan and Abdul were super professional and kind throughout whole process of purchasing the car. I usually don't receive these kind of customer service in car market these days. Thank you! throughout whole process of purchasing the car. I usually don't receive these kind of customer service in car market these days. Thank you! More

Did a good job selling me my Mach E at MSRP, easy experience, got a good deal on an extended warranty as well. I also feel quite welcome at this dealership, vs. others I have been to in the past. experience, got a good deal on an extended warranty as well. I also feel quite welcome at this dealership, vs. others I have been to in the past. John is also easy to get a hold of. Thank you guys! More

Amazing Customer Service! Tony and Henry were great to help us out to get our favorite truck. I would 100% recommend Ford Ted Britt Chantilly. Tony and Henry were great to help us out to get our favorite truck. I would 100% recommend Ford Ted Britt Chantilly. More

TL;DR: I paid $175 for an incorrect diagnosis that left me with an extra part I don't need, 3 wasted days, lots of frustration due to my car being messed with and returned with an airbag issue, and another me with an extra part I don't need, 3 wasted days, lots of frustration due to my car being messed with and returned with an airbag issue, and another shop cleaned up the mess + saved me over $400. Not even sure where to start. I'm just gonna pour out the series of events. I don't have to embellish anything, the story speaks for itself. Brought my car in to have a suspension noise diagnosed. Service advisor is cool, we have a laugh or two, he recommends a software update for the gear position sensor (manual car, this is key for later). Dropped it off late Sunday night for a Monday 8am appt. No idea when they finished it, but I called at 4:30pm and they said it was done. Got there around 5pm. I got my quote, $775, not including an alignment ($125?) to replace a control arm. Seems steep, and I wasn't anticipating it. Said I'd pay my diag fee and pick up the car, no hard feelings. I get there, pay my dues, and grab my key. I get in the car, and my shift knob, which they had no business touching (even for the software update) was turned almost a full quarter turn. I unscrew it and notice the nut that goes under the shift knob to lock/align it was missing. No big deal, I'm just confused, but whatever, it's $3, I'll just buy another one. I start the car and the airbag light is on.... I drive it to the front and grab my advisor, I ask him to bring my technician out to fix the light. I'm very mechanically inclined, and I had a pretty strong feeling what the issue is, it's just not my responsibility, I paid $175 for the service and it should be done right. I'm told that all the technicians have departed. Frankly, not my issue that the dealership has a staffing/scheduling problem, I don't need to be driving my 2019 vehicle with an airbag light on the dash that it didn't come in with. Long story short on the airbag light, I fixed it myself in the service drive. The technician must have knocked a connector loose when he was plugging in the computer to do the software update. All this was in addition to the interior of my car smelling like straight gasoline for the rest of the day. I'm not dumb or unreasonable, there are lots of automotive chemicals in a shop including gasoline, but this was excessive. I voice my displeasure with service leadership the next day and he's doing his best to be nice, but I'm not convinced. At this point, it's been 3 days and I don't *actually* know what the root issue was. They just told me it had a bad control arm but what about it was bad? Bad bushing? Cracked? Bad ball joint? I didn't get that answer for 3 days. The part number listed on the estimate confused 3 different Ford parts advisors because it wasn't correct. I called Ted Britt back to verify the correct part that needed replacement. They assured me they diagnosed it correctly. Also, to this day, the question of why they messed with my shifter is unanswered (I was essentially told I was lying about this, which is quite dim actually, because it's $3, there's no substantial gain to be had from this complaint, it just bothered me). My story of the airbag light was met with a shrug and generally ignored. I had an in-person talk with another member of service leadership who was pretty defensive and spent the entire time deflecting/dismissing. Prior to this, I was offered $30 off the labor cost of the job. I was being woefully overquoted (I got quoted 3 hours or something like that by Ted Britt Ford and a nearby high-quality indy shop quoted me 1 or 1.5 hours of labor). Due to this, I asked if I can have the $30 applied to the diagnostic cost because at this point I've had a pretty rough time with them. Not only did this member of service leadership refuse to apply the $30 to my diag charge, he basically told me to kick rocks and said he was doing nothing for me. Whatever, I left. Bought the part they said was bad, took it to the other shop, lo and behold, when they put the car on the lift, it wasn't the correct part. After all this headache, all this arrogance, all this mediocrity, they misdiagnosed the car. This was literally the worst thing I've ever spent $175 on. I threw money away with these guys' help. I saved $400+ on the repair taking it somewhere else. Seriously. Ted Britt quoted $775 + alignment, I paid $350 + alignment at other shop. More

John C. was very professional as he answered all my questions. He made sure I was satisfied with my purchase and followed up the next day to see if I had a was very professional as he answered all my questions. He made sure I was satisfied with my purchase and followed up the next day to see if I had any further questions on my new vehicle. Tony in finance was extremely efficient and professional. He wanted to ensure my experience at Ted Britt had been positive, which is was. Very pleasant experience, highly recommend the dealership. More