Ted Britt Ford Lincoln

I spent 6 hours at the dealership going back and forth trying to come with an acceptable deal. I have purchased many vehicles previously and this expirience is the worst I ever had. trying to come with an acceptable deal. I have purchased many vehicles previously and this expirience is the worst I ever had. More

I have visited this dealership numerous times now. I was in the market for a 2011/2012 Ford Mustang glass top. I went out to look at the Mustangs and waited 15 minutes expecting someone to come out and ask in the market for a 2011/2012 Ford Mustang glass top. I went out to look at the Mustangs and waited 15 minutes expecting someone to come out and ask me if I need help. Eventually I walked inside, stood there for another 10 minutes or so, and was not offered help. I had to ask someone at the desk for help. The first person I went to talk to said he'd search for the car and give me a call back. That was 3 months ago. One week ago, I went in again to the dealership, was once again not offered any assistance and had to ask for a salesman. This man also said he would attempt to locate one for me. And here I am, a week later, still no return phone call. Not once was I offered a test drive of the vehicle. Not once was I told any information about the vehicle at all. Granted, I had done my research and got my pricing through the USAA website (WHICH ANYONE CAN SIGN UP FOR! DO IT! YOU WILL SAVE 1000's OF DOLLARS) I still would have liked to have assistance. The only good thing about this dealership was the pricing, which I do not know whether they would have honored or not, as they did not price out a vehicle for me. I went to another Ford Dealership and was given assistance right away, asked if I would like to test drive the vehicle, and they found a car for me within 10 minutes of searching. I would not recommend this dealer to anyone under any circumstance. I will be driving the extra 40 miles to have my vehicle serviced even though this dealership is less then 1 mile away from my house. More

We negotiated for our new car via email. Ted Britt gave us the best quote by far on a well equipped 2011 Ford Fusion SEL that the other dealers could not match. Because we had heard (and read) the horror us the best quote by far on a well equipped 2011 Ford Fusion SEL that the other dealers could not match. Because we had heard (and read) the horror stories, we went into Ted Britt on the defensive expecting something -- bad service, bait and switch on the price, something wrong with the car -- to sour the deal. Nothing further from the truth. From the moment we sent out our quote request, Hank Coe in Internet Sales was very responsive. When we indicated we would like to see the car with a view towards buying, Hank set up a same day appointment and put us in touch with Dan Akers. Dan called us to introduce himself, and made clear that he would honor the out-the-door price we had negotiated with Hank. And he did. When we arrived in Chantilly, Dan was waiting with the car ready to inspect and test drive. Dan was well-informed, straightforward and friendly. He answered all our questions in a very matter-of-fact, no-pressure way. Once we made our decision, Leilani Harman in Financing set us up with a great interest rate, and did a great job walking us through all of the required paperwork. Dan, Leilani and Nina Ross did offer us some added warranties and programs but, once again, in a low-pressure way. They were gracious when we declined. Even though it was past closing time when we took possession of our new car, Nina still took the time to set up my cell phone with the car's SYNC system. Dan marked in the Owner's Manual some features we had had questions on and even helped my wife and I take pictures of our first new car. Dan and the others at Ted Britt made the entire car buying experience, dare I say it, easy. Now that's customer service. More

The initial welcome at this dealership was so friendly, I was floored. The salesman worked hard at gaining my trust. He showed me a car on the lot with more options than what I had requested, but I declined was floored. The salesman worked hard at gaining my trust. He showed me a car on the lot with more options than what I had requested, but I declined. He assured me that he had a car similar to what I was looking for "in the process of being transferred" to this dealership, but I would have to act on it since someone else was coming in to look at it. It was not the color combo I wanted, but I said I'd wait to see what deal they could work out for me. After 2 1/2 hours, he came up with a price that was better than what I had expected to pay, so I agreed to buy the car. Before it even arrived, he made me sign an informal, handwritten "note of promise" with the price of the car and my agreement to make the deal. They then started a finance application even though I was pre-approved through my credit union and not going to finance through Ford. I spoke with the floor manager, Josh Bennett, and I again explained that although this color was not what I wanted (it was black exterior and interior), I was willing to make the deal since they offered such a good price. He commented that they like to make customers happy. He also said that I should only buy the extended warranty through Ford since he could be sure that his service department would honor the AAA warranty I intended on purchasing (????REALLY? Well respected AAA???...That should have been my first sign.) Within 30 minutes, the new car manager (Josh Estrada) comes to introduce himself to me, and immediately starts talking about the price of the car and why it is that they can't really sell me the car for the price they offered, and that he would have to charge me $894 more than the original informal agreement that I had signed. He backpedaled and refused to even discuss the issue. I told him that now the incentive to buy a car that was not my first color choice was no longer there, since the price of the car was no longer a deal. He basically said "tough darts", and would not even meet me halfway for the extra charges. I was furious that they had done such a blatant "bait and switch", gone back on their offer, and had already BEGUN A BACKGROUND CHECK ON ME FOR FINANCING. So now they have an entire folder on me with all of my personal information – when I asked for it back, Josh Estrada refused on the grounds that they needed to keep it for legal reasons since they had started a credit check on me. Very unscrupulous practices. I was there by myself, and I really felt like I was being taken advantage of and being forced into a corner. I had to make the decision to just stay and finish the deal (which would be easier) or to walk away. Lucky for me I was so angry at this treatment, I decided to walk away -- and I am so glad I did. I have never felt so slimy at a car dealership before. In the end, I was glad to not have given them any of my business. I went to another Ford dealer closer to my house, was met with a very professional and courteous staff, and got a great deal on a car I wanted at a very fair price. To be honest, I would have even been happier paying more money at this other dealer than getting a bargain at Ted Britt Ford. Ugh. Never again. More

If I could give this review 0 stars I would. Let me start off by saying that my first impression of the dealership was positive. Both my wife and I were treated promptly and with terrific customer ser start off by saying that my first impression of the dealership was positive. Both my wife and I were treated promptly and with terrific customer service. That was until we signed on the dotted line. We traded in one of our vehicles for a used truck, and at the time were very happy with the terms. The salesman told us the vehicle had a warranty and that all cars go through a thorough 160 point inspection and that if we had any issues to call the manager David Imani directly. Well, let me just say that it took 6 attempts to reach Mr. Imani when we first discovered the issues with our vehicle. Issue 1. All of tires had Tire Rot Issue 2. Brake lights were out. Issue 3. Right rear indicator light was out. Now after calling for over a 2 weeks, I was forced to make a special trip to the dealership after a 2nd state inspector said the tires were not safe on the road. They both said it passes state inspection (barely) but if we were to hit a pot hole or curb, the chances of a blowout were high. Armed with this information, I immediately left work and took the truck back to the dealership. The first person I ran into at the dealership was the manager David Imani. When I asked him why no one was returning my calls, he acted shocked and said “you havnt received a call from service yet” Mmm…no sir I said, its been over 2 weeks and your last message to me was that you would take care of my issue’s. David immediately pushed me on to the service lady by the name of Susan. SUSAN is the rudest person I have ever encountered in customer service. She actually put words in my moth while explaining to the techs why we were trying to bring the truck back. She even had the nerve to use Gods name in vein when I told her not to put words in my mouth. Long story short, I was told that the warranty did not cover tire rot and that I had waited too long to bring the problem to their attention. I explained that I had left numerous messages, and they stated that I must have contacted the wrong dealership. I immediately pulled out my phone and scrolled through my phone history. I showed them the 5 available calls on my history. The lady had the nerve again to say, you probably called the Fairfax office. So, I called the number in front of her and stood there watching the phone ring until a tech answered. If you purchase a used car here, please do yourself a favor and get it checked out, we are in the hole by $900 for new tires, alignment and the repair to the brake light and indicator light. Ted Britt’s team was extremely unprofessional when dealing with my legitimate issues, and for them to totally ignore me during the attempts to get my problems resolved is pathetic. BUYER BEWARE!!! More

Our Experience at Ted Britt Ford Dealership - Scam We Our Experience at Ted Britt Ford Dealership - Scam We saw an ad on the Internet for a 2005 F350 dually at Ted Britt Ford in Chantilly, VA . It w Our Experience at Ted Britt Ford Dealership - Scam We saw an ad on the Internet for a 2005 F350 dually at Ted Britt Ford in Chantilly, VA . It was advertise at $27,999 or make offer. I called and spoke to Paul Dibeardino and let him know that we lived in 2 1/2 hours away and that we were interested in this truck. I told him that our price range was between $20,000 to $25,000 (out the door) and asked if the price was negotiable. He said yes very much so and that it would be in our price range. I asked him again because we didn't want to come all that way unless it was in our price range. He again said yes and that he would let the sales manager (John Colon) know that we would be coming to see it and it would be cleaned up and ready to show us. He said to ask for John when we got to the dealership. We arrived and John was too busy to meet with us so another sales person helped us and we test drove the truck. It did have more chips in the paint than we would have liked and 4 big holes in the truck bed but we asked what the cash price would be. Shahid Jahangir indicated that the price really wasn't negotiable but we would take $27,499. We let him know that we had been told by Paul and that the truck was very negotiable and that we had traveled a long way just to see it. He just said he was sorry but no less. After 5 hours of driving and $50.00 in gas we basically wasted our time. Was this just a scam to get us at the dealership in hopes that we would love the truck and pay the price? I emailed the general manager and asked for a response from him on this issue. Needless to say we are very disappointed in their business actions and got no response from the general manager Mr. Britt. I guess he is part of the scam also or just doesn’t care. More

I have been going to Ted Britt Ford Chantilly for over 5 years now (2 different trucks). They are the BEST dealership in the area. Always on time, always customer focused and always honest. I can call th years now (2 different trucks). They are the BEST dealership in the area. Always on time, always customer focused and always honest. I can call them last minute with an emergency and they fit me in. I won't buy anywhere else and will stick with Ford just so I can use this dealership. More

I strongly suggest taking your vehicle elsewhere. This was my first and last time using this dealership to service my truck. I brought in my '08 F150 for an 8:30am appointment on a Saturday to see why th was my first and last time using this dealership to service my truck. I brought in my '08 F150 for an 8:30am appointment on a Saturday to see why the check engine light had come on. I also asked them to rotate and balance the tires while they were at it. After 6 hours of what must have been strenuous labor, they called me at 2:30pm to say that my truck would be ready in 15 minutes. They neglected to say that they would be closing another 15 minutes after that. Subsequently, my truck would be held hostage until business hours on Monday. But it's ok, my work can wait. As for the work on the truck, they were able to rotate my tires correctly...a task that my 7 year old nephew could easily perform. HIGH FIVE Ted Britt Ford! However, they informed me that they were unable to balance my tires. ...Unable to balance tires? Or didn't want to because it was closing time and there was a big college football game to catch??? I can't be sure. No big deal, the main reason I brought in the truck was that it was quite alarming for me to have a check engine light come on in such a new vehicle. To alleviate my concern, they simply reset the light (not bothering to diagnose or repair the problem causing the illumination). They comforted me with the fact that the unthinkable expertise that went into performing this miracle on my truck would be covered under warranty. PHEW! When they handed me the bill (knowing that the depression of the reset button was going to be billed to Ford) I expected to see something in the $20-30 range for a tire balance and rotation...minus, of course, the tire balance that was asking entirely too much. My bill was $99. You may be asking yourself, "why so much for a tire rotation?" Well, they took it upon themselves to change the oil and replace the oil filter even though I hadn't asked them to do so (about a $65 procedure according to their gorilla math). When I explained to them that I hadn't asked for an oil change, they said to me, (in their best 3rd grader nanny nanny boo boo voice) "oh yes you did." In between spouts of, "I know you are, but what am I," when I tried to explain that my truck didn't need an oil change they asked me, "well then why did you ask for one?" Backed into a corner with this intense line of interrogation, I scoured my brain for a resource capable of aiding me in my escape. I was overcome with a swarm of tactics I could employ, but one far outweighed the others. "I'll use LOGIC," I said to myself. I quickly ran out to my truck to grab a receipt from Jiffy Lube for an oil change performed on my truck just a month and 1700 miles prior. "You see, I've still got a good 3300 miles until my next oil change," I triumphantly exclaimed to the (now) army of supervisors that had come out to help the supervisor before them that wasn't able to coerce me into submission. Clearly their need to pull a profit far outweighed my need to make sense. Honesty, integrity, accountabliity? Unnecessary when there's $65 at stake. I hope my $65 takes your service station STRAIGHT to the top, Ted Britt Ford! More

Jim is the guy to know if you need service on a full size ford truck. He delivers top notch quality service in reality, not just on the sign. The parts people and the mechanics are all there to back him up. ford truck. He delivers top notch quality service in reality, not just on the sign. The parts people and the mechanics are all there to back him up. Thanks Ted Britt of Chantilly! More